Question about Alcatel Computers & Internet
I need a device driver software for tevion mp3 player
Posted by Anonymous on
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Posted on Jan 02, 2017
you can easily download the software by visiting the samsung website - www.samsung.co.uk and going to their support/download page.
The most common faults with this player are
1. The touchpad fails
2. The USB part of the device fails.
These are hardware faults and cannot be rectified other than replacing 1. the touchpad and with 2. the whole unit.
Makje sure you have loaded the software correctly first of all and have restarted your computer.
If you cannot see the player in windows explorer then most likely it is the usb hardware problem.
Posted on Dec 22, 2007
from when i first bought mine...
does it show as an MP3 player or MTP device, if it is the second one you'll need to do some tinkering in the settings. the instructions for this are in the small manual [no really]. It'll then behave normally.
Otherwise MTP devices require you to put files on in a different (and slightly arcane) way they also may need to be 'official' DRM files rather than CD-rips
hope this helps in some way and does not confuse
Posted on Jan 03, 2008
SOURCE: device driver problem
Grab the software directly from the Philips website at www.usasupport.philips.com - enter in your model #, click on software and drivers, then click on Device/Frimware Manager - this is a more recent version than that found on the installation CD.
Also, you can follow the FAQ process on the website which says "Player not recongized by PC"
If that fails, do a repair and a firmware upgrade:
1) Open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website
2) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
3) Disconnect the GoGear from the computer and turn the GoGear off (if you haven't done so already) - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new
You will now be able to load the firmware upgrade by clicking on the update tab in Philips Device Manager. The firmware upgrade should resolve the issue permanently.
Posted on Feb 05, 2008
Since they didn't include a specific driver, then XP is supposed to download the driver automatically. Restart your computer and try replugging the player into the computer again. Use the instructions on p. 16 of the Samsung manual for installing the software, except skip the part where it says "from CD" - just use the software you grabbed from their site. If that fails, go to the Microsoft website, and get their mtp protocol software (only if you are running Windows Media Player 11). I would guarantee you that this problem is Microsoft's fault, and not Samsung's.
-Tha Mp3 Doctor
Posted on Mar 07, 2008
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