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Model BVST-EK5967 Exactly six weeks ago I bought this kettle at Target in Manchester, Connecticut, and now it's not working. When filled with water and placed on the base, the pulse indicator comes on but the water doesn't heat. Also, the user manual has no instructions on how to rectify this problem. I am very disappointed in this brand, as I thought that a $60 kettle would have lasted a little bit longer than six weeks.

Posted by Anonymous on

6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

Noggin
  • 944 Answers

SOURCE: Kettle keeps Turning off and on.

Try descaling the kettle for about an hour with some white vinegar without heating. Hopefully the problem is caused by limescale on the thermostat/thermocouple and this will cure it. If this doesn't seem to help then probably the thermostat/thermocouple is to blame, and although easy to replace, it seems that the best way to get the right bits is an authorised tefal dealer. This link will get you the user manual for your kettle if you need it; http://www.t-fal.ca/tefal/products/product/index.asp?univers%5Fid=400&dept%5Fid=430&sku=L00056&mscssid=JXT37R7ERWKH9P2URRA8CLM0SHMF327C Also it has the contacts for tefal customer service(Canada) if you need. Hope the descaling helps, it usually does the trick :)

Posted on Mar 22, 2007

  • 17 Answers

SOURCE: Red light's on... but no hot water!

OK, inside the unit there are three items, the heating element, thermostat, and thermal fuse.What has happened is the element got too hot and the thermal fuse opened.There is no reset button.In some cases you may run across a defective heating element or thermostat but its not common.The fix would probably be replacement of the thermostat and thermal fuse.For this, you would have to contact a small appliance repair center in your area.

Posted on Nov 07, 2007

cactus bob
  • 267 Answers

SOURCE: GE Model 168950 Electric Kettle base unit bad

di you try calling GE @ 1800-ge-cares ? dont except much but my parts book only says :PRIVATE BRAND GE , MADE IN CHINA , NO PARTS ORDERED , NO PARTS , 0 IN STOCK ...........

Posted on Feb 20, 2009

  • 3 Answers

SOURCE: Red light's on... but no hot water!

Just a bit of clarification; the lights and heating element are both downstream of the thermal protection ( I had mine apart and had a look). Therefore the lights would be off if the thermal protection had kicked in.
Lights on but no heat means element has a problem. Could be loose wire but more likely burnt out. If you have a tamper proof TORX bit you can take the bottom cover off and check for continuity through the element. Isolate the lights from the element so your meter is not accidentally seeing continuity through the lights.

Posted on Apr 12, 2009

  • 9 Answers

SOURCE: Cordless Electric Kettle won't turn on anymore.

Sounds like dirty contacts in the base.
UNPLUG THE BASE BEFORE CONTINUING ANY FURTHER!!!! I CANNOT STRESS THIS ENOUGH!!!
Once Base is definitely unplugged, take it outside and use a piece of fine grit sandpaper inserted in the contacts to give it a good rub all around. Also polish the contacts on the base of the kettle.
Blow the contacts out to make sure there's no grit remaining, and then plug in and test again. You might need to do this a couple of times.
However, make sure it is UNPLUGGED before you touch any contacts!

Posted on May 23, 2010

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Oster BVST-EK5967 repair


$20 'WILL SOLVE THE PROBLEM

Mar 08, 2014 | Kitchen Appliances - Others

Tip

How to clean out your stovetop kettle


I've been using the same kettle on my stove for about a year and I hadn't cleaned it even once until last week.
A while ago I started noticing these weird white chucks that would come out with the water but I just figured that it was because I get a lot of use of out my kettle.
It turns out that the white chunks are actually limescale.
I did some research on it and thankfully limescale is not harmful to ingest. However, it's pretty gross to look at and I certainly wouldn't want to serve a cup of tea to a guest that is filled with strange white flakes.
So I figured out how to clean my kettle with stuff I have at home.
All you need is some regular cooking vinegar to do the descaling for you.
There is no need to buy expensive chemicals that you wouldn't feel safe using on a cooking product anyway.
Start by rinsing out your kettle with warm water.
Then, fill half of it with water and the other half with vinegar.
Place it on your stove and let it come to a rolling boil.
Then, just leave it there over night.
When you wake up in the morning, dump out the water and vinegar solution.
Take a long scrubbing brush and scrub the inside of the kettle to remove whatever limescale is left.
If there is still some caked on, you can repeat the steps over again.
If your kettle is clear of the grime, simply rinse out a number of times with soap to get rid of the vinegar taste/smell.
Voila! Your stovetop kettle is clean and no more unidentified chunks in your tea!


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In case you are still watching this issue for a solution - I'm afraid my assessment of the company troubleshooting support and of this particular issue is that we are out of luck.
I have the same problem. Have downloaded manuals - very little information except for use...ie, don't get them wet.
I have contacted the company - they asked me for the same information I gave them in the original troubleshooting request...
We bought a new one - fortunately on sale at Target. The blinking light is the normal indication - lack of heat and boiling is the problem.
Our new pot boils on both bases...old pot clicks and then just sits there with a blinking light - the light should blink until the temp is reached.

I intend to return the old pot to Target and move on....I suspect there is a burned out coil but, it is too hard to troubleshoot and won't be able to be fixed.

I suspect that a better (more expensive) pot might have more durable coils...but, we'll see how long the new one lasts.

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Unplug the tea kettle from the wall outlet, and detach the plug from the kettle.

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Agitate the kettle so the vinegar mixture hits the sides of the kettle walls, and let the water sit for 20 minutes.

Discard the vinegar water, and scrub the interior of the kettle gently with a nylon sponge.

Rinse the kettle with hot water, and repeat as needed until all buildup is removed. Let the kettle air-dry before inserting the cord back into the kettle.

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