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Sprint customer service

I bought a new cell phone from virgin mobil and tried to activate it online using my current active cricket phone number which was unsuccessfull, I then tried to have it activated by phone which turned into the worst nightmare of my life (I'm 58).I was transferred to 12 different people, none of whom could speak or understand English very well. I was on the phone with the first 10 people for so long (2 1/2 hours) that the fully charged phone I was on charged down as I was passed from "specialist to expert to supervisor" each one ruder than the first, I was told that my new phone was already being activated with a number (not the one I requested)that they could not access and therefore could do nothing to help me to activate my phone. I was told by Erick (sk129937) the last person I spoke with ,that he would call me back in 2 hrs.

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  • Contributor
  • 10 Answers

Try calling again about your registered cricket phone number and ask them how to manage your account so that you can change you number.

Posted on Mar 15, 2017

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6ya6ya
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Posted on Jan 02, 2017

SOURCE: motorola V120 c

I have the same problem- Yesterday I bought my second hand and the phone number wasnt programmed into the phone either. Try doing it like this 74663# press menu and press menu again it should bring up the user activation

Posted on Mar 10, 2008

phoenix chi
  • 389 Answers

SOURCE: samsung virgin mobile pay as you go cell

You need to have the phone activated again through your service provider.

Posted on Jul 07, 2009

  • 2 Answers

SOURCE: Can I use the helio ocean for cricket service or is this a scam???

youll have to find someone with a helio account to activate or "switch" the phone for you. from there on, once you have access to the dialling, do as instructed by your phone company.

Posted on Jul 21, 2009

  • 85 Answers

SOURCE: How do I activate my samsung phone with Cricket's Service

You will hafta wait till they open tomorow, the only way to activiate a phone is via their phone # or in store. I looked pretty hard for an online activation page but there dosent seem to be any, you could try 8009225159 from another phone as well.

Posted on Oct 04, 2009

rootbeer001
  • 352 Answers

SOURCE: htc hero problems

You are very vague with your problems, but I would suggest going to a Sprint store to have them help you setup your new phone. They can step you through starting up, getting your accounts configured, etc.

Posted on Mar 09, 2010

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1 Answer

I bought a virgin mobile top up card for $15.00. How do I activate my existing virgin phone?


If you allowed the phone to "expire", then contact customer service and they will reactivate your number and even add in the $15 worth of minutes to your account for you.

Sep 03, 2015 | Cell Phones

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I have an iphone 4 originated by Sprint. Where i live there is no Sprint towers. Straight talk activated the phone but it only will use a Sprint tower therefore I can't use it. ...I would have to drive 35...


Sprint phones

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Sprint has recently launched a 'Bring Your Own Device' campaign for selected MVNOs (smaller wireless providers who operate on its network).
This means that some (not all) Sprint devices will be able to be used on either Ting or Boost Mobile (unfortunately, Sprint's prepaid MVNO, Virgin Mobile, doesn't accept phones from any other carrier - you'll have to buy a Virgin Mobile handset to sign up for service).
Outside of carriers on the Sprint network, taking your Sprint phone to Verizon Wireless is more or less impossible. We've heard of people trying, but so far no success stories.
If you wish to take a Sprint device to T-Mobile or AT&T, you may be able to do so with LTE-capable devices and Apple iPhones...but there are no guarantees. Some handsets sold by Sprint are marked as 'global' phones, meaning they are also have room for a SIM card despite running on Sprint's CDMA network.
As confusing as it is, if you can get your Sprint phone unlocked, there is a chance you can have it activated for service on a GSM network - but you'll need to speak with your new carrier and ask whether they'll accept the make and model of your handset.
Even if you do get the all-clear, getting your phone unlocked is the tricky part. While Sprint are happy to unlock phones for international use (provided the device is paid off and the customer's account is in good standing), the company isn't as enthusiastic about unlocking devices when customers wish to take them to another carrier. There's more info about the unlocking process - and what a headache it can be - here.
And if you do manage to get your Sprint phone unlocked and find a carrier that agrees to let you bring it on to their network, it's unlikely that the phone will work in quite the same way as it did on Sprint, due to the differences in carrier networks we've discussed above.

Jul 28, 2014 | Cell Phones

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How do i flash a sprint galaxy s3 to virgin mobile?


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How do i register my samsung m550 cell phone online so i can send picture messages?


Please call your current mobile service provider so they can activate your MMS.

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I need to activate my Motorola sliver


The Motorola SLVR is a handset that focuses on media offerings, being one of the few non-Apple phones that features iTunes support. Although the Motorola SLVR has been available on GSM networks in the past, it is only sold through CDMA networks, such as Sprint PCS, US Cellular and Cricket Wireless. Unlike GSM phones, CDMA phones don't require unlock codes to take them to other networks. Instead, unlocking a CDMA phone involves removing the old software and installing software for its new network. The removal of the old software and installation of the new software is called flashing.
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    • 4 Contact your old mobile company to cancel your service contract. Be prepared to pay any fees associated with early cancellation or past-due accounts.

Feb 17, 2012 | Cell Phones

1 Answer

Hi' what is carrier and how can i ring them??


hello lilianritchi,
a carrier is your service provider for mobile phones (examples are virgin mobile, at&t, t mobile, verizon, sprint, cricket, etisalat and etc...) if you don't know your provider/carrier, you can find out by looking at the screen of your phone, the name of the provider is either at the center of the screen, at the top left or right near the notifications tool bar, at the bottom (depending on your settings)
once you already know your carrier, here are your options on how to contact them:
1. if you have a sim card, the customer service number of your service provider is usually saved there and you call/dial that number using your handyphone or landline.
2. or here are some customer service numbers for you: at&t: 1-800-331-0500 or 611 from your wireless phone sprint: Call *2 (from your sprint mobile phone) or 888-211-4727 (Sprint phones) or 800-639-6111 (Nextel phones) t-mobile: Get in touch, free of charge: Just dial 611 from your T-Mobile phone or call 1-877-453-1304. Customer Care representatives are available from 3 a.m. to 10p.m. PT, daily. Automated account help is available 24 hours a day, 7 days a week virgin mobile: 1-888-322-1122 or 789 using your virgin wireless phone
if your carrier's number is not indicated on the list i provided above, inform me your carrier and i will look for their customer service number
thank you

May 12, 2011 | Cell Phones

1 Answer

I bought an evo from a flea market in my hometown of Columbia sc. I thought I was getting a great deal until I found out I couldn't have it activated because of a bad esn. I have since seen online where...


You wouldn't be able to use Boost, but maybe Virgin Mobile. Boost uses iDen, formally Nextel technology. Virgin Mobile uses CDMA or Sprint's. Here's how to do it: Go here: https://www1.virginmobileusa.com/activate/activate.do?page=0
Follow the instructions and select the Samsung Intercept as the phone model. Enter the ESN and you should be good.

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If you would, send me a kickback! :D
email: jvandiver@boysranchisd.org
Kickback code: hTvsPJQD
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You will hafta wait till they open tomorow, the only way to activiate a phone is via their phone # or in store. I looked pretty hard for an online activation page but there dosent seem to be any, you could try 8009225159 from another phone as well.

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Samsung virgin mobile pay as you go cell


You need to have the phone activated again through your service provider.

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