Question about HP Photosmart 2610 All-In-One InkJet Printer

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Haze on INSIDE of HP 2610 AIO scanner glass - how to remove glass?

The inside of the scanner glass top of my HP 2610 All-In-One is hazy - making it very difficult to get clean scans.  How do I remove the glass so I can clean it BOTH SIDES?  I see one screw on top left  (seems to be connected to nothing though) -  is there a procedure for removing the glass?  The plastic frame seems to extend under the control panel - so that probably has to come off too...  THANKS!

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  • rmedina7 Nov 23, 2007

    same problem

  • Anonymous May 26, 2008

    need to clean scanner glass, inside the machine. smudges appeared out of no where

  • NoMoreHP Mar 15, 2009

    Give up. The underside of the glass on a 2610 can NOT be cleaned. This was confirmed by HP online help, HP service chat and my own bitter experience.If you're under warranty, take it in to the shop. If you're not, the service charges would be about the same as buying a new printer.

  • Anonymous Mar 12, 2014

    I need to clean scanner glass and need to know how to remove top without causing any damage

  • Anonymous Mar 30, 2014

    how to clean dust from inside glass

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With the 2610, on the right side remove gently the coverplate and then slide the under panel down. There are four places it attaches to the printer case one at each corner approximately. you can try to do what I did and use a greenie flathead screwdriver to pry it free, or do the not so obvious but much easier and kinder to the machine version of pushing it down to get the L shaped plastic pieces to release from the upside down L underneath. then there are three size T10 hex or star shaped screwdriver screws to release three of the four sides. I never could get the front silver fitted piece off, but was able to remove the glass. DO NOT CLEAN WITH WINDEX...IT LEAVES RESIDUE. USE VINEGAR. ALSO, USE WHITE GLOVES AS any dust you get on it cleaning it will leave small fibers on both sides. I used a special glass cleaning rag and then gently replaced it. note which side the black strip goes when you remove the glass!

Posted on Jan 03, 2008

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SUMMARY: No problem. 1. Gently pry up the little cover over the buttons.
2. Push down the "tab" in the square hole up front in the control panel cover.
3. While pushing tab down, slide the control panel towards you (forward).
4. Remove the narrow cable from it's socket in the control panel. (I marked the white ribbon cable with two small black dots (using a Sharpie pen) near it's socket before pulling it out!!)
5. Gently remove the two cables from their hold down clips while holding the control panel up a bit. I didn't need to remove the wide ribbon cable from it's socket...see next step.
6. Gently hang the control panel off to the rear of the printer, out of the way.
7. Pull off the front light grey plastic piece (see above).
Pull out the bottom slightly, then push up on the piece. It snaps out.
8. Completely remove the five T10 torx screws holding the top in place.
9. I then gently lifted the top up a bit from the front (with glass in place) and cleaned the under side, then cleaned the top surface. Clean cloth. Vinegar. Wipe with several clean cloths until clean. Do not bump the scanner light bar assembly. Just clean the glass.
10. Push the top back down. (Engage the two clips on the back side first).
11. Replace and tighten the five T10 torx screws. Don't over-tighten.
12. Replace the front plastic piece. HINT: The side edges go inside the dark grey housing while the top tabs are engaged. Needs a bit of "bending". Push down and in and listen for the "snap".
13. Place the ribbon cables back under their hold down clips while bringing the control panel back up to the top of the machine.
14. Reinsert the small ribbon cable end into it's socket. (Black dots visible!).
15. Start the control panel into it's four hold-down slots (at the corners) while pushing down on the panel. Slide it backwards (towards rear of the machine). It will snap in place (tab in the square hole re-engages the lock).
16. Push the little cover down over the buttons.
17. Turn printer on, check it's operation. ENJOY.

Posted on Jan 20, 2012

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It's easy and it completely possible. I just did it in about 10 minutes.
Remove the Control panel per instructions.
Open cartridge replacement lid, pry open slightly the center underside of the front silver facade, then lift this facade up and off.
You can now access all 5 T10 Screws holding the top grey piece.
Route the control cables off/out of the this piece while lifting it.
You can now clean both sides of class.
Scanner lid does not need to be removed.

Posted on Nov 15, 2009

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Helpful comments thanks.
To cobble together a complete fix it solution to this, I used the above plus the following two HP articles:
1. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00553775&cc=us&lc=en&dlc=en&product=303753&dlc=en&lang=en

2. http://h30434.www3.hp.com/t5/Other-Printing-Questions/Photosmart-2610-All-in-One-DUST/td-p/31875

Also for clarity:
1. When removing the control panel, it is possible to insert the screwdriver quite far in. Probably best not to and certainly not required. Instead, angle it slightly towards you and as you slide it in you should meet some resistance. Ease the panel towards you and it will loosen as you apply a little pressure with the screwdriver.
2. Removing the cables:a. Take a pic before you do so you can see how the cables lie fro reasssembly. I did and was glad of it.b. It's not immediately obvious how to remove the cables. Simply hold the cable bit and pull them firmly out - don't yank, put pull steadily till they come out.
3. On the 2610 two screws you need access to complete the cleaning operation are beneath the silver plastic part which sits along the front of the top part of your printer. To remove it, open your printer as if you were going to replace the printer cartridges. The silvered part will come off by pulling it slightly towards you and sliding it up. The major motion is up; pulling it towards you/levering it out a bit will just release some small holding phlanges.
Hope the above adds to the solution mix.

Posted on Dec 31, 2011

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SUSAN O had the best for the 2610. I followed those inst. and it took me about 20 minutes and I broke a couple of clips. Nothing I couldn't remedy though and it probably could have been avoided. One note: On the 2610 the latch hole in the control panel is larger and square. Use a flathead about the size of the opening. Push down hard with not as much angle as the website indicates, almost straight up. With a good grip, while pushing latch down, slide the panel top toward you (downward pressure). Difficulty is pushing hard enough without so much force that when it does break free, you haven't broken the clips and the cables. If cables come out, but is not broken, you can reinsert. I also had trouble with sliding the glass out, but is possible, just takes patience and it sure beat the alternative!

Posted on Feb 08, 2010

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COMPARE THE SIDE THE BAR BEEN SCAN WITH YELLOW BAR ON THE FEE PAPER SIDE OF THE GLASS NO PROBLEM THE GLASS ON THE POWER CONNECTION SIDE YELLOW BAR PROBLEM THERE. CLEAN MANY TIME ON THE GLASS WON'T WORK.

Posted on Sep 11, 2010

  • VGAP Studios Jan 01, 2011

    HP instructions worked well for the 2610 with the exception that the front silver piece of plastic needs to be lifted / removed before you can get to two of the five hex nuts (pull out from the bottom and lift up).

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When we make copys, the copys come out very light and can barely read them. Printing from the comp is fine, just photo copys or faxes are the problem. I'm thinking the light may be bad? Can you help with...


Have you removed the glass and cleaned inside the scanner ? If the lamp or mirrors in the scanner are dirty, or hazy, that will cause the problem you are having.
And yes if they are clean them most likely the lamp is bad. But try cleaning the scanner well first.

Feb 03, 2011 | Toshiba E-Studio 3511 Color Copier

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Cleaning your inside scanner glass


Actually it's a very simple procedure!

Read this entire comment first...then start your procedures!

Disconnect the power cord, disconnect the USB cable, remove the top cover cable from the base by unscrewing the two plastic knobs, lift the top cover straight up. Place the top cover in a safe place.

On a clean, flat surface, turn the base upside down. On both ends you will find a total of four (4) black phillips head screws. Carefully unscrew these four screws and place aside. Carefully lift up the base and the top glass will separate from the base. Set the base aside. You have now exposed the inside glass for cleaning! It's that simple!!! Clean the glass by using a streak-free glass cleaner. Don't spray the glass, rather, lightly spray a clean soft lint free glass cleaning cloth, then wipe the glass. Don't press hard! Use good common sense1 There, you've now cleaned the interior glass. Reverse the procedure and you are finished. Wasn't that simple??

on Feb 15, 2009 | HP Scanjet G4050 Flatbed Scanner

1 Answer

Will not print. says code 2200 just replaced black carterage


Power off the All-In-One (AIO) off and remove the power supply from the back of the unit. Wait 30 seconds. Then reinsert the power supply and power the AIO on.
Did the error message return?
Yes: Continue to step 2.
No: Attempt a test scan. If the error message does not reappear, the error is resolved. 2
Power off the AIO and remove the power supply from the back of the unit. Open the scanner cover and check the scanner glass for cracks and the scanner casing for cracks. Close the scanner lid. Open the top cover of the AIO. Using the carrier belt, move the cartridge carrier to the middle of the unit. Remove both cartridges, close the top cover, reinsert the power supply, and power the AIO on.
Did the error message return?
Yes: Continue to Contacting Lexmark.
No: Continue to step 3. 3
Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, move the cartridge carrier to the middle of the unit. Insert the color cartridge, close the top cover, reinsert the power supply, and power on the AIO.
Did the error message return?
Yes: Repeat step 3 with another color cartridge. If the printer fails again, continue to step 4.
No: Repeat step 3 and install the black / photo cartridge. If both cartridges are installed, attempt a test scan. If the error message does not reappear, the error is resolved. 4
Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, move the cartridge carrier to the middle of the unit. Remove the color cartridge and insert the black / photo cartridge. Then close the top cover, reinsert the power supply, and power the AIO on.
Did the error message return?
Yes: Repeat step 4 with another black / photo cartridge. If the printer fails again, continue toContacting Lexmark.
No: Install the color cartridge. If the printer fails, continue to Contacting Lexmark. If the error message does not appear with both cartridges installed, attempt a test scan. If the error message does not reappear, the error is resolved. the 2200 error is a scanner error means the scanner motor failed to initialize. lexmark recommends that you unplug the unit remove the power supply wait a couple of minute reinstall the p/s and power the unit back up. step to is repeat step one but us the belt to move the scanner carriage to the middle and power it up.
on top of this i would inspect the guide bars for dirt build up and clean them if need be. one thing to consider the ccd knows that it has reached home by the reflecting of the light to the carriage home photo cell within the scanner itself. this light is reeflected back off of the mirrors inside of the ccd. dust on these mirrirs will prevent the photo cell from nowing where home is. these can be cleaned with q-tips

plz rate the solution

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2 Answers

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Power off the AIO and remove the power supply(Power Cord) from the back of the unit.
Open the scanner cover. Check the scanner glass for cracks and the scanner casing for cracks. Close the scanner lid.
Open the top cover of the AIO.
Using the carrier belt, move the cartridge carrier to the middle of the unit.
Remove both cartridges, close the top cover, reinsert the power supply, and power the AIO on.
IF THE ERROR MESSAGE DID NOT COME BACK....
Power off the AIO and remove the power supply from the back of the unit.
Open the top cover of the AIO.
Using the carrier belt, move the cartridge carrier to the middle of the unit.
INSERT THE COLOR CARTRIDGE ONLY,
Close the top cover, reinsert the power supply, and power on the AIO.
IF THE ERROR MESSAGE RETURNS.. GET A DIFFERENT COLOR CARTRIDGE AND REPEAT THIS PROCESS....
IF THE ERROR MESSAGE IS GONE,
Power down as before, do all the same to get the carrier to the middle of the unit and RE-INSTALL THE BLACK CARTRIDGE.
Power back up as in previous steps...
If after trying all of the above and the error message does not go away, you unit would need serviced (if it's under warranty, it's worth it; if not, you might want to replace it.)

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Power off the All-In-One (AIO) off and remove the power supply from the back of the unit. Wait 30 seconds. Then reinsert the power supply and power the AIO on.
Did the error message return?
Yes: Continue to step 2.
No: Attempt a test scan. If the error message does not reappear, the error is resolved. 2
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Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, move the cartridge carrier to the middle of the unit. Insert the color cartridge, close the top cover, reinsert the power supply, and power on the AIO.
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Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, move the cartridge carrier to the middle of the unit. Remove the color cartridge and insert the black / photo cartridge. Then close the top cover, reinsert the power supply, and power the AIO on.
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