Question about HEWLETT-PACKARD HP Color LJ CM1312 MFP CP1215 CP1515 CP1518 Series Fusing Assembly RM14 Fuser Assembly

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C310a incompatible cartridge

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Please click Cartridge Failed or Cartridge Not Compatible Error Message Displays on... to access steps that should resolve the issue.

Posted on Aug 25, 2014


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Will not print in the middle of the page after installing all new cartridges

Hi there, I would be happy to help you with your C310a. I understand you have changed your cartridges and now the middle of your page will not print. Please use the following link to troubleshoot the issue: Fixing Print Quality Problems for the HP Photosmart Premium All in One...

I hope this helps. If the issue persists, you might consider calling us. Don't hesitate to call, although the printer may be out of warranty, the cartridges could be in warranty; therefore, there wouldn't likely be a fee for the phone support. We will, at our option, either replace products under warranty that prove to be defective or refund the purchase price.

We could even determine after troubleshooting that it is a problem with the printer, in which case they may offer you a discount on a newer model.

The number to call is 1-800-474-6836 for Canada and US, or you canContact HP Worldwide.

Best of luck!

I work on behalf of HP.

Jul 01, 2015 | HP CN503A - Photosmart Premium C310a...

1 Answer

Hp c310a

Need to replace Print head
Part No CN642A.


Aug 26, 2014 | HP Office Equipment & Supplies

1 Answer

Why am I getting thin black lines across my pictures when printing them?

Are you printing color, or B&W? Clean cartridge (Black and Photo). Align cartridges. Last resort, wipe contacts on cartridges with lint free cloth and alcohol. Get new cartridges!!

Jun 30, 2014 | HP Photosmart Premium C310a All-in-One...

1 Answer

Blank Pages

hi, you printer head is blockked so you can clean the print head to via pc start-settings -printers &faxes-printer model prifference -maintanance -headcleaning try .

Mar 17, 2014 | HP Photosmart Premium C310a

1 Answer

Ink cartridges

Are you posting a telecom message or you need to say more about your problem.

Oct 15, 2013 | HEWLETT-PACKARD C310a All-In-One InkJet...

1 Answer

No set up cartridges for HP photosmart prem C310, Can I over ride it?

There is no option to over ride it.. If you want then you need to contact HP tech support for setup ink cartridges as the store people does not sell setup ink cartridges

Jan 15, 2013 | HP New Photosmart Prem C310a E-aio...

1 Answer

My C310a printer wont align

on the front panel press setup >> Tools >> Clean Cartridges
again press setup >> Tools >> Align Printer...
if it does not work then do a reset on the printer
and to do that Press BL/TL/BR/TL Buttons, in sequence
(BL: Bottom left, TL: Top left, BR: Bottom Right) >> Touch Support Menu >> Press Right arrow for Reset Menu and Touch OK >> Press Right arrow for Partial Reset and Touch OK >>
Wait for unit to Power Down/Turn Off >> Press Power button to turn the Printer On...
the printer would automatically align itself...
Hope this helps...

Oct 30, 2012 | HEWLETT-PACKARD C310a All-In-One InkJet...

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