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My sims keep disappearing and cant do anything. They cant go home from university. What should I do?

My sims keep disappearing and they cannot do anything. If I click on something they re-appear but cannot move or do anything unless on their own but they cannot interact. I tried getting them home from university but they couldn't leave either. I put a lot of time and effort into four generations of this household and I would like to keep them. Help?

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http://thesims2.ea.com/help/detail.php?help_id=281

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