When I turn my Philips player on, i get the yellow caution sign saying "Please connect player to PC". But when i plug it in, it isn't recognized at all on my media player as being connected, and it isn't even recognized as a removable storage device in my computer. My taskbar shows a USB icon with a green "check" mark that says "safely remove hardware" whenever i plug it in. When i click on that, it shows that my mp3 player is plugged in, so when i click it, it says that it is now safe to remove my hardware.
That doesn't do anything anyway, because when its safe to remove my hardware, and i do, i get the "plug into PC" sign again and now i can't listen to all the music i worked so hard to accumulate
The Phillips website has a solution for this:
Go to the FAQ for this mp3 player. It'll tell you to install the
Device Manger which will repair the problem. I've done this,
however, the Device Manager claims my mp3 Player is not
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Run the Philips Device Manager and select Update. If the device manager won't recognize the player, unplug the GoGear, hold in either the shuffle button or volume + and reconnect the GoGear to the computer until a Found New Hardware Wizard window pops up.
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
THEN, do the "Repair" in the Philips Device Manager
Press volume + with the player disconnected from computer.
Continue holding volume + as you reconnect player to computer.
Continue holding volume + after you connect player to computer.
Windows will recognize it for what it is after 5 to 55 seconds and will say "Found Hardware Wizard" - go through re-installation.
Get the latest firmware upgrade after you are done by Opening Philips Device Manager - Click on Update Tab - this will prevent problem from recurring in future.
Note: if you have Windows Media Player 11, ignore everything I said. You must rollback to Windows Media Player 10, or this player will give you constant heartache.
Install and run Device Manager from the product CD.
Select the repair option, and follow the on-screen prompts.
NOTE: ALL FILES LOADED ON TO THE PLAYER WILL BE LOST.
If this doesn't work then it may be that the hard disk is faulty. There is an easy way to find out. The following procedure allows the player to connect to the PC as a removable drive. If the Pc reads the drive, then the drive is ok.
Connect the HDD1630 to the mains adaptor and the PC.
Before the computer has a chance to recognise the player, press "Power" and "Vol +" to reset the player.
As soon as the player resets (screen goes blank) press and hold "Vol -" until the PC recognises the player as a removable drive.
Try to access the player through "My Computer" as you would the main hard disk.
CLICKING HARD DISK is usually a sign of a problem with the hard disk. If this is the case it will have to be replaced.
The HDD16X0 series use a standard 6Gb Microdrive which are readily available, and much cheaper than the official Philips replacement. The new drive would need to be "Repaired" using the Philips Device Manager.