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Nespresso machine does not punch the hole - Nespresso C100B Essenza Single-Serve Automatic Espresso Machine, Black

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Posted on Jan 02, 2017

  • 5 Answers

SOURCE: nespresso essenza problem

It's not supposed to make holes in the capsule until the water comes through. So, basically, when you put the capsule in, it pierces the capsule in three spots, on the top. The aluminum part will not pierce until you press the button and water comes through. If water is not coming through, then you can clear the air bubble by opening the lever on top of the machine, pressing the coffee button, and then closing the lever once the water begins to come through.

Posted on Aug 30, 2009

  • 1 Answer

SOURCE: Nespresso machine does not punch hole on the capsules after close

This problem is most likely being caused by air being trapped in the system. To fix this, please follow the following steps: -

- Turn on the Machine, ensuring there is water in the tank
- Wait until the light stops flashing and the machine is ready for use
- Lift the silver lever on top of the machine into the upright position
- Press the coffee button on your machine
- Push the silver lever back, away from you, and hold it in this position for 3 seconds
- Press the coffee button again to stop the water flow

This procedure releases the air blockage in the system and your machine should function normally again.
(from
Nespresso Club)

Posted on Jun 09, 2010

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My nespresso c190 makes coffee watery


Have you decalcified the machine? They need descaling about once every year - 18 months, and one MUST use the Nespresso Descaling Pack, which is designed for all Nespresso machines. I can't understand why the capsule holder is tight, unless you have used so-called "Nespresso Compatible" capsules, which can cause this. The machines are designed for use only with genuine Nespresso capsules.

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My Nespresso Xn250140 U doesn't work. Why?


Check the hole where you put the capsule, are there any faults or obstructions visible? If not be very suspicious of your capsules, there are lots of brands of Nespresso coffeemakers and the capsules have slight variations between the different brands. The variations are almost invisible but enough to prevent the wrong capsules being used.

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3 Answers

My machine leaks water into the capsul box and doesn't punch holes or not enough in the capsule when pushing it in. Coffee is very weak because not enough coffee is reached in the capsule and water is...


-the short term solution-
1. take your affected capsule. set it on its un-punctured/un-perforated bottom (the thin foil surface) on a flat surface. the three puncture holes should be facing upward on the top of the capsule. by the way, if you shake the capsule you should hear the grounds sound dry as if the capsule was new.

2. find a thin small rubber band. size-wise, ideally, the rubber band will fit loosely around your thumb; with a very small gap between the rubber and your thumb.

3. put the rubber band around the collar of the capsule. the band should be put over the top of the capsule and pushed down until it stops flush against the flange (rim). if the band is correctly placed, the band will be just 1mm flat inside the rolled bare aluminum edge (rim).

4. insert the capsule in your citiz machine as usual. optional: you can orient one of the puncture holes at 12 o'clock position (top dead center) during the insertion process. this time, it will work. you will find the capsule will eject cleanly with the rubber band intact.

5. save the rubber band.


-which machines does this apply to?-
this is a common problem with nespresso machines introduced after 2010, specifically the citiz. i have not seen this problem on the pixie, yet. i would expect this issue on the lattissima plus.
i am assuming that the machine is otherwise functioning properly: meaning that the machine does not have an issue with the water pump, excessive scaling deposits restricting water flow, or some other major mechanical part.
-why is this happening?-
look at the capsule, the post-2010 machines bite new slightly rectangular indentations on the capsule around the top edge of the wall. this is new. nepresso changed the insertion mechanism in response to competitors bringing non-nespresso branded capsules to market: Douwe Egberts/Sara Lee "L'or expressO", Caffe Vergnana "ESPRESSO", etc.
this new insertion mechanism was supposed to thwart knockoff capsules, instead it is unintentionally thwarting your "real" nespresso capsule. the injector needles are not piercing correctly all the way. the injectors poorly lodge: deep enough to make puncture holes but not deep enough to allow water to flow freely into the espresso grounds compartment.
two things can happen:
1. the pressure release valve, inside the brewing chamber which prevents an explosion occurring if the coffee exhaust path becomes blocked, is activated and hot water overflows into your used capsule basket.
2. the hot water flows outside and around the capsule and into your cup as clear hot water.
-what do i do long term?-
contact nepresso. get your machine repaired or replaced. this is a factory manufacturing defect that has nothing to do with you, wear, use, or hard water. refuse to pay the $125 repair fee. demand that they fix the machine free of charge. they will send you a loaner in a plastic shipping crate to use while your is being fixed. you should not have to suffer without espresso or waste legitimately purchased capsules just because nespresso is in a legal fight capsule copycats. this is not your fault.

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2 Answers

WHEN SWITCHED OFF, WATER LEAKS AT THE BASE OF NESPRESSO C100 MACHINE


I opened mine when this did this - it also happened to my second Magimix Nespresso Manual machine. A short pipe carrying pressurized water had burst. I called Nespresso . parts were not available and they offered me a new half-price machine. We are talking a 4 inch piece of plastic tubing here. Shame on you Nespresso for encouraging me to throw what is otherwise a fine machine....

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Hi, My Nespresso LeCube doesnt make full espresso or coffee anymore. It only fills the espresso cup less than 1/3 and its very diluted. Appears the rest of espresso falls into the drainage area. I have...


I had the same problem. First, unplug machine for two (2) minutes. Then re-plug and as on/off switch is flashing- press and hold large cup button for 3-5 seconds (no light should show/flash from this button while you hold it down. The on/off will continue to cycle through its normal startup, after it completes you should be reset to factory settings and good to go. Good luck to you, this maneuver saved me.

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1 Answer

Where might I get a replacement frothing ring (which rests on the post at the bottom of the pot) for the Nespresso Model 3190 milk frother? Mine is lost.


All Nespresso machines purchased through Nespresso or an authorized Nespresso vendor are sold with a one-year warranty. Nespresso offers a comprehensive After Sales Program including troubleshooting services by telephone for the life of your Nespresso machine.




























Nespresso’s Online Assistance Service provides a wide-range of technical information concerning your specific Nespresso machine model. In addition, you can request a call back from one of our Coffee Specialists at the time of your choice. Our Coffee Specialist’s technical expertise is at your disposal for assistance with Nespresso machine use, maintenance, as well as spare part replazcement.




























While we are able to resolve the vast majority of technical concerns through troubleshooting, repair services through Nespresso’s After Sales Program have been designed for optimum convenience. Repairs for Nespresso machines under warranty include all parts, shipping, labor and the use of a loaner machine during the repair at no charge. For those machines needing repair outside of the one-year warranty, servicing is available at a flat rate per machine model.




























Please contact the Nespresso Club at our toll free telephone 1.800.562.1465 during business hours (Monday through Friday between 8:00am and 8:00pm or Saturday between 9:00am and 5:30pm EST) or complete the form by clicking on Service Request and a Coffee Specialists will return your call at the time of your choice.
http://nespresso-assistance.com/index.jp?edge=display.about

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2 Answers

Nespresso machine does not punch hole on the capsules after close


This problem is most likely being caused by air being trapped in the system. To fix this, please follow the following steps: -

- Turn on the Machine, ensuring there is water in the tank
- Wait until the light stops flashing and the machine is ready for use
- Lift the silver lever on top of the machine into the upright position
- Press the coffee button on your machine
- Push the silver lever back, away from you, and hold it in this position for 3 seconds
- Press the coffee button again to stop the water flow

This procedure releases the air blockage in the system and your machine should function normally again.
(from
Nespresso Club)

Sep 18, 2009 | Nespresso C100B Essenza Single-Serve...

1 Answer

Nespresso essenza problem


It's not supposed to make holes in the capsule until the water comes through. So, basically, when you put the capsule in, it pierces the capsule in three spots, on the top. The aluminum part will not pierce until you press the button and water comes through. If water is not coming through, then you can clear the air bubble by opening the lever on top of the machine, pressing the coffee button, and then closing the lever once the water begins to come through.

Jul 30, 2009 | Nespresso Essenza C100 Espresso...

1 Answer

Nespresso C100B


800-562-1465 is the phone number for Nesspresso.
They can direct you to the local parts outlet.

Feb 18, 2008 | Nespresso C100B Essenza Single-Serve...

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