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MESSAGE NO COMPUTER CONNECTION HP 6500

TRY TO SEND FAX ERROR REPORT 345 TROUBLESHOOT SAYS NO COMPUTER CONNECTION

Posted by Anonymous on

6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

  • 57 Answers

SOURCE: FAx Error

Hi,

I understand that you are receiving the error "fax not sent" and the transaction report Error 389*. while sending fax.

The issue that you are experiencing is due to communication, however please follow the instructions from the below article to get the issue resolved.

Here is the web document:

================

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=buu02549

================

Just copy and paste the entire link into the Internet browser's address bar and press enter.

This should resolve the issue that you are experiencing with.

Regards,
Lawrence

Posted on Feb 14, 2008

  • 1 Answer

SOURCE: fax not working Error 388

We had the exact same problem. Static on the line. We had the cable company check and sure enough our digital modem for the phone line was bad. The new replacement fixed the problem instantly.

Posted on Jan 23, 2009

Tualiapz
  • 80 Answers

SOURCE: Problem faxing-error message

Error 388:
Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Error 403:
Definition

During a V.34 transmission, the local machine is unable to connect (handshake) with the remote machine and is consequently unable to send a T30 frame. This occurs when the line is disconnected or if line conditions degrade during the session.

Solutions

  • Remove any pass-through devices from the phone line, and then try the fax again.
  • Confirm that the fax/phone cable is no longer than required, and that it does not pass near unshielded electric motors such as fans, heaters, or household appliances.
  • Try to send the fax at a different time when telephone line conditions have improved.

Posted on May 29, 2009

Soulvisitor
  • 1113 Answers

SOURCE: We have a HP colour laser jet CM2320nf MFP and

Check phone line. use a normal phone and plug into the same phone wall socket that the MFP is using, do we have a dial tone? Do we have a noisy line, any buzz or crackel will cause issues

If there is no dial tone ring line supplier, If it is noisy line do the same

Also check phone line is plug into "line" socket in the back of machine not "ext'

Also check no prefix is required to dial out, unit needs its own phone line..

Also try using resolution of fax as standard not fine, this requires less info to go threw the line

In Australia we have a thing called folds (fax online diag service), basicly it is a fax number you ring and the phone company who own the line send back a report, most times the issue is noisy line or no line available

hope this helps

Cheers
Soulvisitor

Posted on Nov 27, 2009

  • 107 Answers

SOURCE: I get *388 error sending faxes from hp officejet v40 over VOIP

Please check this:

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=uk&docname=buu02549#Error386

Here you will se a lot explinations from hp

Posted on Mar 06, 2010

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1 Answer

What's error 345 with HPOfficejet j5780 all in one while faxing?


Hello,

error 345 while faxing is related to Communication error. This error is not related to printer hardware issue.
Below are the possibilities ....
  1. The remote machine failed to respond to a fax command from the local machine because the connection was interrupted.
  2. The remote machine failed to respond to a fax command from the local machine because the connection was interrupted.
  3. The remote user pressed the Stop key while the reception was in progress.

    The suggested solution would be as follows....
  • Retryt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
  • Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved.
  • Try sending at a lower transmission speed.

Jun 02, 2014 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

How to print fax sent report


To print the fax sent reports, press setup on the printer, then press "Print Report", then select "Fax Error Report". Select the option you want (Probably "On Fax Send" in your case) and it should work from then on.

May 11, 2012 | HP Officejet 6500 Wireless All-in-One...

1 Answer

How get faxed confirmation HP officejet 6500


You can enable fax confirmation before sending a fax by selecting Send & Receive
Press SETUP on the control panel
Press PRINT REPORT, then FAX CONFIRMATION
Press right arrow to select SEND & RECEIVE
Press OK
Additional instructions from HP Support User Guide
Click on link and select FAX
http://h10032.www1.hp.com/ctg/Manual/c01669504.pdf

Feb 19, 2011 | HP Officejet 6500 Wireless All-in-One...

1 Answer

The fax appears to dial the number successfully. The receiving fax is turned on. It apprears to try for a long time. The error report says "no answer."


It is not your fax line is the other party.did you try any other number?
Post back.

Solution one: Perform a fax line test Perform a fax line test to check whether the fax line is properly connected. Step one: Run a Fax Test
  1. Press the Setup button (c01395353.jpg ) on the product control panel.
  2. Use the Arrow keys (c01073166.jpg ) to select Service , select Fax Service , select Run Fax Test , and then press OK . The Fax Test prints.
    • If the report passes, try to resend the fax.
    • If the report fails with the message 'Fail - the phone line is not active,' plug the cable into a working telephone jack, and then try to resend the fax.
    • If the report fails with the message 'Fail - the cord is in the wrong port,' continue to 'Step two: Change the cable to the correct port.'
Step two: Change the cable to the correct port Make sure the telephone cable is inserted in the correct port. Remove the cord for the fax line from the port labeled with a telephone, and then insert it into the correct port. Figure 1: Fax portsc01756259.gif Scanner error message The message 'Scanner error ' displays on the product control panel while sending a fax. Solution: Check paper size This product only supports paper less than 381 mm (15 in). Use only letter, A4, or legal sized paper for sending faxes. To send this fax, copy or print the original document onto shorter paper, and then resend.


If you need more help come back.Post / thumbs / testimonial are welcome!

Dec 10, 2010 | HP Laserjet M1319F Laser Multifunction...

2 Answers

Fax series 920, can receive but not send faxes, error code 344*


Do you have or are you sending a fax to a party that has a DIGITAL PHONE SERVICE?

Jun 04, 2009 | HP 920 Plain Paper Fax

1 Answer

Problem faxing-error message


Error 388:
Definition

There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Error 403:
Definition

During a V.34 transmission, the local machine is unable to connect (handshake) with the remote machine and is consequently unable to send a T30 frame. This occurs when the line is disconnected or if line conditions degrade during the session.

Solutions
  • Remove any pass-through devices from the phone line, and then try the fax again.
  • Confirm that the fax/phone cable is no longer than required, and that it does not pass near unshielded electric motors such as fans, heaters, or household appliances.
  • Try to send the fax at a different time when telephone line conditions have improved.

May 29, 2009 | HP Office Equipment & Supplies

1 Answer

FAx Error


Hi,

I understand that you are receiving the error "fax not sent" and the transaction report Error 389*. while sending fax.

The issue that you are experiencing is due to communication, however please follow the instructions from the below article to get the issue resolved.

Here is the web document:

================

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=buu02549

================

Just copy and paste the entire link into the Internet browser's address bar and press enter.

This should resolve the issue that you are experiencing with.

Regards,
Lawrence

Feb 06, 2008 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Printer error


error message 345

The remote machine has failed to respond to a fax command from the local machine due to the connection being interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power related problems.

OR

The call waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.

OR

The remote user has pressed the Stop key while the reception was in progress.

OR

Under rare conditions incompatibility between the two machines may cause the remote machine to simply abandon the call.

*Re-attempt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

*Disable ECM. Errors may still occur, and may result in a degraded image quality on the received page. However, the ability to transmit the entire document will be improved.


*Try sending at a lower transmission speed.

Dec 05, 2007 | HP OfficeJet 6110 All-In-One InkJet...

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