Question about HP Officejet 6500 Wireless All-in-One InkJet Printer
TRY TO SEND FAX ERROR REPORT 345 TROUBLESHOOT SAYS NO COMPUTER CONNECTION
Posted by Anonymous on
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Posted on Jan 02, 2017
SOURCE: FAx Error
I understand that you are receiving the error "fax not sent" and the transaction report Error 389*. while sending fax.
The issue that you are experiencing is due to communication, however please follow the instructions from the below article to get the issue resolved.
Here is the web document:
Just copy and paste the entire link into the Internet browser's address bar and press enter.
This should resolve the issue that you are experiencing with.
Posted on Feb 14, 2008
SOURCE: fax not working Error 388
We had the exact same problem. Static on the line. We had the cable company check and sure enough our digital modem for the phone line was bad. The new replacement fixed the problem instantly.
Posted on Jan 23, 2009
SOURCE: Problem faxing-error message
There is too much noise on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.
Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
During a V.34 transmission, the local machine is unable to connect (handshake) with the remote machine and is consequently unable to send a T30 frame. This occurs when the line is disconnected or if line conditions degrade during the session.
Posted on May 29, 2009
Check phone line. use a normal phone and plug into the same phone wall socket that the MFP is using, do we have a dial tone? Do we have a noisy line, any buzz or crackel will cause issues
If there is no dial tone ring line supplier, If it is noisy line do the same
Also check phone line is plug into "line" socket in the back of machine not "ext'
Also check no prefix is required to dial out, unit needs its own phone line..
Also try using resolution of fax as standard not fine, this requires less info to go threw the line
In Australia we have a thing called folds (fax online diag service), basicly it is a fax number you ring and the phone company who own the line send back a report, most times the issue is noisy line or no line available
hope this helps
Posted on Nov 27, 2009
Please check this:
Here you will se a lot explinations from hp
Posted on Mar 06, 2010
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