My iQue 3600 would not sync, so I did a soft reset. When the unit came back on the screen lit up light gray with darker gray vertical lines. Now, that is the only screen I get when I turn the unit on, and when I try to do a soft reset. The light on the on/off switch is also not lighting up. Any suggestions?
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If you are trying to HotSync to a Macintosh, you need to install Lycestra's PDiQue software available at http://www.lycestra.com/ique.html before HotSyncing is enabled. PDiQue enables a USB conduit between your Mac and the Garmin iQue 3600.
if it will not power up, you don't have many options.
unscrew the head of the sylus to access the rest tool Press the reset at the back with the stylus This is re-booting, all data safe still here.
Hard reset is last resort...data erased here. Press the reset button again as above after you release, press the power button, keep pressing until the message ( all data stored is about to be erased )
to complete the reset press the upper half of the scroll button, on the front, The digitizer screen appears
pressing any other button here performs a soft reset.
Mine has gone into the looping/flashing Palm Screen and then displays the hard reset do you want to erase everything. I fixed it by pushing the up button when it gave me the chance to delete everything and it fixed it.
May be a hardware issue. I had similar behavior when I replaced my IQue 3600's battery. If the circuitboard inside wasn't seated properly on the contacts coming from the battery, the iQue would keep rebooting.
Start by checking that all the external screws are snug (but not over-tight). If not, you can try to open the case to check the two screws inside holding the circuit board. But I'll leave that up to you, since I can't honestly guarantee that you're experiencing the same problem. (After all, you seem to be sure that it has something to do with the software...and you may be right.)