Question about Epson Perfection Office Equipment & Supplies
My Epson V500 Perfection Photo Scanner isn't so perfect any more. For the first year, it worked well. I could scan as many photos at a session as I wanted - up to 200 at least. For the last few months, though, with no changes in PC operating systems or major known software changes, it is malfunctioning every time I attempt to use it. It will preview and begin to scan, but then after anywhere from 1 - 50 scanned photos (usually between 1 - 7), it will make a high pitched squeal, the red light will come on, and I will get the message "Unable to communicate with the scanner..". It is directly connected, no hubs, and I have uninstalled and reinstalled the most up to date driver and other utilities from Epson several times already. I have tried changing the firewall status, letting it have access. Nothing has helped. Troubleshooting via the PC ("devices and printers" menu) reveals no problems, and no changes in compatibility modes help, either. I am running Windows 7, and have been since the scanner was first purchases and installed. It is incredibly frustrating, as I purchased this expressly to convert many old photo albums to digital files, and now the process has slowed immensely. Has anyone else had this problem, and figured out how to solve it?
Posted by Anonymous on
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Try shutting down your computer and then unplug from the power source. Wait a minute then plug it back in and turn on the computer.
Accept the driver installation even though it does not pass Windows Logo testing. Just accept it and continue with the installation.
Posted on Oct 18, 2010
SOURCE: When I try to scan
There could be a problem with your computer's USB port or the scanner's USB cable. Are you plugged directly into the computer or into a USB hub? Did you try a different USB cable and a different port on the computer? Can you try the same printer on another computer?
Hope these suggestions help.
Posted on Aug 10, 2011
Tips for a great answer:
Aug 24, 2014 | Epson Perfection V500 Photo Scanner...
Aug 26, 2013 | Epson Perfection V500 Photo Scanner 4800 x...
Feb 04, 2011 | Epson Perfection™ V500 Flatbed Scanner
Jan 03, 2011 | Epson Perfection V500 Flatbed Scanner
Oct 05, 2010 | Epson Perfection V500 Flatbed Scanner
Feb 06, 2010 | Epson Perfection™ V500 Flatbed Scanner
Dec 24, 2009 | Epson Perfection V500 Flatbed Scanner
Aug 16, 2009 | Epson Perfection V500 Flatbed Scanner
Jan 07, 2009 | Epson Perfection™ V500 Flatbed Scanner
Nov 19, 2017 | Epson Office Equipment & Supplies
42 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: