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you need to completely unplug your satelite box and pull the card out of the box. once you do that, plug it all back in. Then reinsert the card. Give it a moment to reset. once it does, be sure to push the sat button and try your remote again. If your batteries are low this will also prevent the control from working. other problems could be someone reset your controler. use the user guide and look for your tv in it, it has a code you have to put in. The best way to handle the problem is call your cable/sat customer service and they can walk you thru it. if all else failed buy another controler.