Question about Dyson DC25 Animal Bagless Upright Vacuum

1 Answer

I have a Dyson DC-25 animal. My brush bar did not spin and has been replaced with a brand new brush bar from Dyson. I have installed the brand new brush bar and still have the same problem. It does not spin and i unable to use the vacuum however the handheld attachments still work. Please help :)

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  • Dyson Master
  • 46,364 Answers

Contact Dyson vacuum cleaners fans heaters accessories spares official site tech support or customer service .I suspect that the AIR motor has gotten hair in it that stops the brush from rotating properly

Posted on Dec 05, 2017

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Posted on Jan 02, 2017

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  • 389 Answers

SOURCE: Reset Button on my Dyson DC 25 Animal

What do you want to reset? Do you mean the motor has stopped working? There is no "reset button". The motor has an automatic cut-out, which will operate if the motor gets too hot and will reset itself when it cools. If the motor will not work when it's cool, then you have an electrical problem which will probably need professional attention.

Posted on Apr 09, 2009

  • 7 Answers

SOURCE: My Dyson Animal 14 beater brush will not turn.

It MAY be a clutch issue. I had a similar problem with my DC07 Animal recently a posted a solution elsewhere on this site, but here's the summary. To reset the clutch on my model, recline the vacuum, turn it on it's side and slowly change the carpet/bare floor knob from one setting to the other about 6 times. This apparently reset the clutch and now it works fine. You may also wish to call DYSON. They're very helpful and walk you through troubleshooting before recommending servicing. Their number is 1-866-693-9766. They'll need your model and serial number (located on bottom of uinit).

Posted on Apr 18, 2009

Dysonteam
  • 167 Answers

SOURCE: the brush bar wont spin on my dyson dc 25... i

Hi its Darran at Dyson.

Simply switch the machine off and stand it upright. Press the brush bar on/off switch once and then turn the machine back on.

When you release the machine into the vacuuming position, the brush bar should start to turn again.

If you still having problems, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service


Posted on Apr 22, 2010

  • 377 Answers

SOURCE: Dyson DC 25 Dyson Ball animal. The bottom brush

Two things you can do. 1- Remove the brush as if you were going to change the drive belt for it. Clean the brush as best you can and spray some WD40 on the hard rubber/plastic pieces at both ends of the brush. Rotate the pieces to work the WD40 into the space between the pieces and the brush axle. 2- If you have one available, as long as the brush is off, change the belt.
This should get your unit back in operation. If you find this solution helpful, I would appreciate a Thumbs Up from you. Thank you. Paul

Posted on Oct 08, 2010

DysonInfo
  • 107 Answers

SOURCE: Dyson dc14 Animal motor brush replacement

By the time the brushes are shot, so is the armature. You need a motor.

Posted on Nov 30, 2010

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Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


I can think of three things that could be wrong.

The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

The internal drive belt is worn, or the nylon bush that it runs on.

The clutch is worn out.

The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

  • Dyson DC25, DC29 - Resetting the brush bar (Official Dyson ... www.youtube.com/watch?v=q--faamcC7g
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    2011-09-29 · Want to watch this again later? Sign in to add this video to a playlist. How to clear and reset the brush bar of your Dyson DC25 or DC29 upright ...
  • Dyson DC25 Upright Vacuum Cleaner - Support ' Dyson.com www.dyson.com/Support/dc25/DC25-ANIMAL Dyson DC25 Upright Vacuum Cleaner Support. Skip to main content X. Shop. Shop vacuums; Shop air treatment ... The Dyson Helpline is available during the following ...
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  • Dyson DC25 brush won't spin when touching the floor. If I ... www.fixya.com > Forum > Vacuums > Dyson 2016-03-18 · Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?
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  • Mar 18, 2016 | Dyson Vacuums

    1 Answer

    How to remove the brush bar cover


    You can download the manual here: http://www.retrevo.com/support/Dyson-DC28-Animal-Vacuums-manual/id/23599ci662/t/2/

    Here is the link to the Dyson DC28 support page: http://www.dyson.com/support/dc28/dc28-animal

    Mar 05, 2015 | Dyson DC28 Animal Upright Vacuum New DC 28...

    2 Answers

    Brush bar won't spin. Both filters have been cleaned ,all hoses checked for blockages,brush bar removed for cleaning


    Hi there, it's Jack at Dyson.

    DC25 doesn't use a conventional, user-replaceable belt. Instead it it uses a belt engineered to last the lifetime of the vacuum in normal use, protected by a sensor which shuts off the brush bar if something jams it.

    Normally, checking the cleaner head for obstructions and removing any threads or hair from the brush bar and endcap will allow you to reset your machine:


    However if you've already followed each of the steps shown in our video guide without success, you may need a replacement cleaner head or a repair of your machine. If you can contact us directly we should be able to arrange this for you, and can also confirm if this is covered under your Dyson warranty.

    When you have your DC25 easily to hand, please get in touch with the Dyson Customer Helpline so we can help determine if a repair or replacement part is needed. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    We'll look forward to speaking with you.

    Apr 06, 2014 | Dyson Dc 25 Animal

    1 Answer

    Dyson Animal DC 28 brush bar removal


    Hi there, it's Jack at Dyson.

    I'm sorry to hear you're having difficulty with your DC28's brush bar. I've attached our video which shows the correct way to remove any obstructions and reset the machine, in case this is useful to you.

    The brush bar isn't designed to be removable, and attempting to remove it may void any guarantee on your machine. If you would like some further help it may be best if you contact us directly - our experts will be happy to confirm if we're able to repair your machine under the terms of our 5-year guarantee. You can reach us on 1-866-693-9766 (US), or 1-877-397-6622 (CA).

    Best wishes,


    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    Apr 05, 2013 | Dyson DC28 Animal Bagless Upright Vacuum

    1 Answer

    The brush bar wont spin on my dyson dc 25... i


    Hi its Darran at Dyson.

    Simply switch the machine off and stand it upright. Press the brush bar on/off switch once and then turn the machine back on.

    When you release the machine into the vacuuming position, the brush bar should start to turn again.

    If you still having problems, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

    Kind regards
    Darran
    Dyson Customer Service


    Jan 08, 2010 | Dyson Ball HEPA Upright Bagless Vacuum -...

    2 Answers

    The brush bar on my Dyson DC17 stopped turning.


    If this model has a brush control - i.e a roller at the side of the model which controls brush to spin or not, then its a protected brush model - therefore even if the drive belt is intact the Dyson would have to be repaired by a service personnel or professional. The brush protection isn't able to be taken apart and sounds like it may well have slipped off due to tension.

    Mar 31, 2009 | Dyson DC14 Animal Bagless Upright Cyclonic...

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