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Warranty charger overheated now tablet does not work need to exchange it with warranty

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"Kocaso tablets come with a 1 year limited warranty that covers defects in workmanship. The warranty is honored as a direct exchange with our company via our Ithaca, NY Returns Center. For this item there is no written warranty or forms to fill out. Should there be any issue within this time period please let us know and we will assist with troubleshooting, or a return if necessary. This warranty does not cover any physical damage such as cracks on the screen, or damage caused by water exposure. It does cover any software malfunctions or hardware issues not caused by user abuse. "

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Posted on Feb 22, 2015

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My girlfriend has a RCA Walmart tablet and it work for about a month then all of a sudden when she tried to charge it the thing wodent charge any ideas pleas help US ??


Chech the charger, charger cable an the connection on the tablet. When there is no dirt or debris in the power connector of the tablet, and the charger / cable domination works fine with another device, the tablet will have a defect. If so, just claim your warranty where you bought it.

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If it's under warranty, take it back.

Also check to see if there was a recall as the batteries may be unreliable.

If you know someone else who has one, check with their charger - your charger may have stopped working.

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I just purchased the android tablet and the charger is not working, I am using my phone charger to charge it, is there a way you can send me a new charger and also I need a stylist for it. Thank you.


Sorry Patricia,

We don't sell tablets, we only try to answer questions. You should try to contact the firm you bought the tablet and ask them. It could be the tablet does not come with a charger. For that just look on the net, what a complete package for your tablet is.
I would not tell the shop I tried others chargers, because if the tablet is defect they will blame you for not using the right charger.
Not knowing what tablet it is I even can't give an advice on how you could charge it, because lots of tablets can be charged with an USB cord, connected to a computer.

Jan 03, 2015 | Tablets & eReaders

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Hkc tablet 7 inch multitouch screenwont turn on, overheats, doesn't charge


It sounds like the battery is incapable of holding enough of a charge to power the device. Trying to using a USB port or even the charger to power the device with a battery that is only holding a small charge may not be enough to allow it to start up.

Overheating is an indicator of something wrong. Using a charger OTHER than the one supplied could be grounds for the manufacturer to VOID your warranty - IF they find out. Opening the device is another sure-fire way to void the warranty - which will probably be evident to them when they get it back (which I think is your best solution, really).

You're in "over your head" on this, and the sooner you realize this; the better your chances of getting this fixed under warranty will be. Be smart and take advantage of the unlimited warranty. You may end up with a brand new device that solves a problem the would have been impossible for your to repair anyway.

Good luck!

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My tablet won't power, only shows battey then shuts off, won't charge


Most likely a dead battery or bad charger. Test and/or replace the battery or charger.

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Cant you just take it back to shop.

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My tablet works only when the charger is connected if i disconnected the charger the tablet off,what can i do?what is the problem?


The charger powers the tablet while it charges the battery. I would say the battery is defective or isn't connected properly. I'd recommend returning it. Opening them usually voids the warranty.

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