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Warranty charger overheated now tablet does not work need to exchange it with warranty

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"Kocaso tablets come with a 1 year limited warranty that covers defects in workmanship. The warranty is honored as a direct exchange with our company via our Ithaca, NY Returns Center. For this item there is no written warranty or forms to fill out. Should there be any issue within this time period please let us know and we will assist with troubleshooting, or a return if necessary. This warranty does not cover any physical damage such as cracks on the screen, or damage caused by water exposure. It does cover any software malfunctions or hardware issues not caused by user abuse. "

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Posted on Feb 22, 2015


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Sorry Patricia,

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Hkc tablet 7 inch multitouch screenwont turn on, overheats, doesn't charge

It sounds like the battery is incapable of holding enough of a charge to power the device. Trying to using a USB port or even the charger to power the device with a battery that is only holding a small charge may not be enough to allow it to start up.

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You're in "over your head" on this, and the sooner you realize this; the better your chances of getting this fixed under warranty will be. Be smart and take advantage of the unlimited warranty. You may end up with a brand new device that solves a problem the would have been impossible for your to repair anyway.

Good luck!

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