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Some network ports from the router where avaya phones are connected all of a sudden stopped powering up the phone but the same points can work well if i connect the computer directly, if i move the phones to different network points they are working, what can make a working network point not power up avaya phone but can connect computer to the network,this is happening in about 4 office spaces out of 20.

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6ya6ya
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SOURCE: Not able to connect to server

The software vpn probably will not work.
Is the vpn tunnel up? Can you ping the IPO? what subnet is the pc?

Posted on Dec 21, 2007

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  • 33 Answers

SOURCE: Blank Screen

Try changing the connection on the ethernet switch like the cisco switch if you are you using power on ethernet...

Posted on Dec 11, 2008

SOURCE: IP Phone available for IP office?

If your IP Office is Rel 4.2 or higher, You can purchase a license that will allow you to load a vpn script into the phone. Once you set up your VPN router at corporate, the phone gets plugged into any open internet connection and syncs up with the VPN router and makes a tunnel which then will connect with the phone system giving you a remote IP phone extension of that system.

For the PC, just load client software on it, and it works the same.

Since the tunnel is directly from the device (phone or PC), your home network will not be apart of the office network.

Posted on Mar 12, 2009

  • 1 Answer

SOURCE: One way audio

This is likely a config problem on the NEC or a hardware/software issue on the NEC. Do a Wireshark capture on the NIC on both ends. Examine the RTP streams and see if they are intact. You may have to decode the stream from UDP to RTP depending on if it is a peer to peer call or if it is going through the 8100. Plenty of documentation on how to do that at Wireshark's website.

Posted on Nov 24, 2009

gurvy
  • 223 Answers

SOURCE: Plycom ip330 phone - works fine when connected

sounds like your belkin router is not setup as a DHCP server or the DHCP is disabled. The DHCP in the belkin assigns addresses to the internal network, the error "waiting for network to initialize" means that the phone is waiting for an IP address, to which its not getting. When you connect directly to your modem you get an IP from your Internet service provider. I'll bet your internal network is setup using "static" ip addresses, if thats the case you will need to surf into the phones web console and set a static IP address. Or the opposite, enable DHCP in the belkin. hope that clarifies things a little.

Posted on Aug 29, 2010

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Hi tung_nd,

I see that your are having issues with your AVAYA, see details below.

* First find out the IP address of your Router.
*Inout that IP address in your AVAYA, this should make you AVAYA detect the Router or Network.
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