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most likely is mineral build up. drain out the water and replace with white vinegar, warm up the iron and allow it to sit until you see steam (several minutes to half an hour) if no steam, replace the iron.
you have probably solved this by now but I just got the same model new switch on instructions as follows press and HOLD the POWER button for 3 seconds to switch the unit on once temperature has been reached, press and HOLD the steam button on top of the iron for up to 20 seconds this will prime the steam pump and only has to be done once for each ironing session the pump noise will stop once it has been primed with water hope this helps if still needed if you need the user guide, let me know, I'll scan it for you Wendy
SELF CLEANINGIt is important to “Self Clean” the iron at least every two weeksto remove scale, calcium, etc. The harder the water, the more often the iron should be self cleaned.1. Set the variable steam control dial to any steam position.2. Fill the water tank up to the “MAX” level.3. Stand the iron on its heel. Plug the iron into the electrical outlet.4.Press the electronic temperature control button until you get the “MAX” temperature setting on the display panel and wait until the iron heats up and temperature setting light stops flashing.5. Turn the variable steam control dial all the way to the right to the self-cleaning position and hold the iron horizontally over the sink (Fig. 8).6. Boiling water and steam will now be ejected from the holes in the soleplate. The impurities and scale are washed away with it. 7. Move the iron back and forth as this happens.8. If there is any water left in the water tank after the iron stops steaming, just empty the remaining water in a sink following the instructions for emptying the iron. 9.Turn the variable steam control dial to the “0” position when the water tank is empty.10.Place the iron back upright on its heel to cool down before storing.
Blinking red light is a standby phase, its not going to get hot like this. Shake it or just start ironing, the red light will go solid and the plate will heat up. The red light will go off when the plate is hot enough. It will go on again (solid) after a few minutes to keep the plate at the right temperature. If you leave it standing around for a while it will begin blinking again (standby).
These irons are known for malfunctioning though, mine stays in standby and the plate never heats up! Hopefully yours is fine.