Question about Schlage Locks & Locksmithing

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Keypads on Schlage locks

Is it at all possible to replace the key pad on a Schlage keyless door lock? Any clue where to go to order a pad?

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Answer from Schlage.
Thank you for your e-mail. Unfortunately if he had these locks on his business there is nothing we can do as far as repair. And unfortunately there are no dealers who have the parts available for repair. These are strictly residential keypads. I am sorry about this.


Joshua Bozarth
Consumer Loyalty Representative
Schlage Customer Commitment Center
2119 East Kansas City Road - Olathe, KS 66061

Posted on Jun 24, 2014

6 Suggested Answers

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Posted on Jan 02, 2017

jyackle5
  • 8197 Answers

SOURCE: to drop my code and put a new code in my schlage keyless door loc

http://consumer.schlage.com/customerservice/pdfs/Programming_Deadbolt.pdf

Posted on Mar 13, 2009

  • 1 Answer

SOURCE: Schlage FE365v keyless entry lock.. Lost manual. Forgot 6 digit programming code. Need instructions to restore and set all new codes.

look on the sticker located inside the outer panelo on the lock. you are going to need to disassemble the unit but it is in there.

Posted on Aug 08, 2010

snowghost1
  • 784 Answers

SOURCE: My schlage door knob lock tumbler stopped working

if the cylinder in the lock is not turning anymore when you put the key in -- then there could be a stuck pin inside the cylinder. use a teflon or silicone based lubrication and spray into the key hole and cycle the key in and out a few times and then spray some more lube in and cycle the key some more,, spray one more time and let it sit for awhile --- after sitting for awhile, try the key again.
if it still wont turn the cylinder then it needs to be rebuilt,, take the lock down to your local locksmith shop and have them rebuild the cylinder to the key you want. the cost of this is only about 8.00 to 10 dollars ( depending on where you live ) and it only takes about 5 minutes.
now there is also a chance that the lock might have another issue going on here --- if you remove the knob from the door and with it in your hand, try the key and see if it turns left and right,, if it does turn then the problem is not the cylinder but the thumb turn part of the lock jamming up,, you can also take the parts to the lock shop and get a replacemnet pretty cheap.
one more thing to check is to make sure the lock is not to tight on the door -- and what I mean by this is that on some hollow doors they get squished in to the point where the lock/unlock part of the lock drives into the thumb turn part and it has way to much pressure on it. again - if you remove the lock from the door it should all be pretty clear what is the problem here.

c...

Posted on Feb 02, 2011

  • 963 Answers

SOURCE: How do I set the key pad to my on code on my

How can I program my electronic keypad lock when the instructions with the programming code have been lost?The back plate of the keypad side of the lock on the exterior of the door has a sticker which includes the serial number, six digit programming code and two pre-programmed four digit user codes. The lock must be disassembled to a point the exterior of the lock can be pulled away from the door and the information on the sticker made note of.

This link will give you instructions for various models of Schlage locks, including the BE 365:
http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

Good luck!

Posted on Mar 05, 2011

  • 963 Answers

SOURCE: schlage camelot key pad does

Here is a link to the installation instructions:

http://consumer.schlage.com/Project%20Documents/P515-858.pdf

It sounds like you may have the Turn Lock Feature disabled. View and scroll down in the instruction sheet to the Troubleshooting portion, where it says " Pressing (the) Schlage (button) does not rotate deadbolt" The solution is to push the PC button, then the Schlage button, then 7 to enable the turn lock feature.

Here is the contact info you need for customer service:

Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
United States Customer Support
Warranty & Technical Information: 1.888.805.9837

http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx

Posted on May 06, 2011

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Push the know back on and use the key to open the door. Then refix the knobs using an allen key on the screws.

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Our schlage lock with thumbturn on inside and keyed on outside. When unlock inside, knob turns freely as if it is really unlocked but if I close door, I get locked out. Please help


Be sure the outside knob is unlocked before closing the door.
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What model of lock is this?

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If you haven't already found this out, parts are not available.
Response from Schlage:
Thank you for your e-mail. Unfortunately if he had these locks on his business there is nothing we can do as far as repair. And unfortunately there are no dealers who have the parts available for repair. These are strictly residential keypads. I am sorry about this.


Joshua Bozarth
Consumer Loyalty Representative
Schlage Customer Commitment Center
2119 East Kansas City Road - Olathe, KS 66061

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Schlage keyless door lock wont lock


Can you provide more details? I've had similar problems with Schlage Sense and August Smart Lock. So I might be able to help you.

The first thing we should try is reseting the lock and try setting it up as brand new one.

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Schlage FE595 keypad replacement part


Your best bet is to contact Schlage directly. You can call during Midwest business hours (Mon.-Sat 7-7) at this number:
Warranty & Technical Information 1-888-805-9837.
For further information for the FE595 (installation & programming manuals and videos), go to this page:

http://consumer.schlage.com/Service-Support/Pages/InstructionsandManuals.aspx

The manuals are PDF files. If you cannot open them for viewing, you need to first download & install Adobe Reader, which you can get here:

http://get.adobe.com/reader/

Good luck!

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I do not believe you will be able to reprogram the lock without the programming code, usually found on the sticker (unreadable, in your case).
Therefore, I urge you to call Schlage directly-they may be able to help you. here is the contact information:
United States Customer Support
Warranty & Technical Information: 1.888.805.9837

You are right about the support link going 404-It used to work. Get there by going to:Schlage.com
and clicking on "For your home"
Mouse over the "Service & Support" link, then go down & left click on "Instruction & Manuals". There ya go!

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Here is a link to the installation instructions:

http://consumer.schlage.com/Project%20Documents/P515-858.pdf

It sounds like you may have the Turn Lock Feature disabled. View and scroll down in the instruction sheet to the Troubleshooting portion, where it says " Pressing (the) Schlage (button) does not rotate deadbolt" The solution is to push the PC button, then the Schlage button, then 7 to enable the turn lock feature.

Here is the contact info you need for customer service:

Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
United States Customer Support
Warranty & Technical Information: 1.888.805.9837

http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx

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I just installed last week with new included battery and twice since The push pad was non responsive. I play with it for a minute or so and then the number pad lights and sound comes back and door...


Assuming you've followed the installation directions accurately and do not have a mechanical bind within the lock or between the lock and strike plate (how does it operate when cycled with the door open?). Beyond that, I'd exchange the lock with a new one.

On this page you will find videos of how to install and how to program your lock:

http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

If all else fails, here is a link to the customer service contact page:

http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx

Good luck!

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1 Answer

How do I set the key pad to my on code on my schlage electronic keyless lock


How can I program my electronic keypad lock when the instructions with the programming code have been lost?The back plate of the keypad side of the lock on the exterior of the door has a sticker which includes the serial number, six digit programming code and two pre-programmed four digit user codes. The lock must be disassembled to a point the exterior of the lock can be pulled away from the door and the information on the sticker made note of.

This link will give you instructions for various models of Schlage locks, including the BE 365:
http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

Good luck!

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