Question about Schlage Locks & Locksmithing
Is it at all possible to replace the key pad on a Schlage keyless door lock? Any clue where to go to order a pad?
Answer from Schlage.
Thank you for your e-mail. Unfortunately if he had these locks on his business there is nothing we can do as far as repair. And unfortunately there are no dealers who have the parts available for repair. These are strictly residential keypads. I am sorry about this.
Consumer Loyalty Representative
Schlage Customer Commitment Center
2119 East Kansas City Road - Olathe, KS 66061
Posted on Jun 24, 2014
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Posted on Jan 02, 2017
look on the sticker located inside the outer panelo on the lock. you are going to need to disassemble the unit but it is in there.
Posted on Aug 08, 2010
if the cylinder in the lock is not turning anymore when you put the key in -- then there could be a stuck pin inside the cylinder. use a teflon or silicone based lubrication and spray into the key hole and cycle the key in and out a few times and then spray some more lube in and cycle the key some more,, spray one more time and let it sit for awhile --- after sitting for awhile, try the key again.
if it still wont turn the cylinder then it needs to be rebuilt,, take the lock down to your local locksmith shop and have them rebuild the cylinder to the key you want. the cost of this is only about 8.00 to 10 dollars ( depending on where you live ) and it only takes about 5 minutes.
now there is also a chance that the lock might have another issue going on here --- if you remove the knob from the door and with it in your hand, try the key and see if it turns left and right,, if it does turn then the problem is not the cylinder but the thumb turn part of the lock jamming up,, you can also take the parts to the lock shop and get a replacemnet pretty cheap.
one more thing to check is to make sure the lock is not to tight on the door -- and what I mean by this is that on some hollow doors they get squished in to the point where the lock/unlock part of the lock drives into the thumb turn part and it has way to much pressure on it. again - if you remove the lock from the door it should all be pretty clear what is the problem here.
Posted on Feb 02, 2011
How can I program my electronic keypad lock when the instructions with the programming code have been lost?The
back plate of the keypad side of the lock on the exterior of the door
has a sticker which includes the serial number, six digit programming
code and two pre-programmed four digit user codes. The lock must be
disassembled to a point the exterior of the lock can be pulled away from
the door and the information on the sticker made note of.
This link will give you instructions for various models of Schlage locks, including the BE 365:
Posted on Mar 05, 2011
SOURCE: schlage camelot key pad does
Here is a link to the installation instructions:
It sounds like you may have the Turn Lock Feature disabled. View and scroll down in the instruction sheet to the Troubleshooting portion, where it says " Pressing (the) Schlage (button) does not rotate deadbolt" The solution is to push the PC button, then the Schlage button, then 7 to enable the turn lock feature.
Here is the contact info you need for customer service:
Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
United States Customer Support
Warranty & Technical Information: 1.888.805.9837
Posted on May 06, 2011
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