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Neat scanner not feeding paper - NEAT Office Equipment & Supplies

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Posted on Jan 02, 2017

SOURCE: My neat scanner is telling me there is no paper

After lengthy internet research I got smart and took about 3 minutes to really look at the machine. The fix for my issue was easy:
Remove the plastic guide for the receipts and cards by sliding it up. Then, open the front cover. If the metal triangular guide is sticking up, you have pulled a jammed paper out to fast. Push the metal guide (and possibly one or both of the rubber tabs) back down and into place.
If the metal tab is in the appropriate location, it is barely visible. If the rubber guides are in the appropriate position, there are two of them, they will be flat against the wheel.
Once these were pushed back into the appropriate position, the paper could be fully inserted and read by the scanner.

Posted on Jul 03, 2013

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I plugged it in and all of the lights come on, but when I press scan, nothing feeds. I hear no mechanical noise like it is trying.


Troubleshooting Scanner Problems in NeatWorks for Windows

www.neat.com/.../troubleshooting-scanner-problems-in-neatworks/
Troubleshooting Scanner Problems in NeatWorks for Windows ... Plug the scannerback into the computer, start NeatWorks, and try scanning again.

NeatConnect Scanning Issues - The Neat Company

www.neat.com/helpcenter/neatconnect-scanning-issues/
My LED screen wont turn on? If this is the first time using the NeatConnect scannerand you are not using it with a computer, please confirm that the cord is ...

Download Neat Software' Activate Neat ' Neat Company

www.neat.com/helpcenter/download-neat-software/
If you are looking to download or activate Neat software for your scanner, visitneat.com/activatend for more information. ... Desktop Software (For Existing Users) ...

Support - The Neat Company

www.neat.com/support/
Neat's Smart Organization System desktop software. ... Fast and efficient scanners to help convert your paper mess into an organized digital filing system.

Jan 14, 2016 | NEAT Desk Desktop Scanner and Digital...

1 Answer

Scanner has stopped pulling paper through. Tried cleaning and still doesn't work. What next?


Verify that the intake roller is turning, that there is no obstruction keeping the paper from reaching it, and that the rubber on the roller is not too hardened to grip the paper.

Jul 03, 2015 | NEAT Desk Desktop Scanner and Digital...

1 Answer

I just did the update for the neat desk and now i cant get the scanner to work it keeps giving me a paper jam message and there is no paper jammed. Help


Go ahead and give the scanner a cleaning with air. There are sensors that indicate whether there is paper blocking the sensor or not. Just make sure that these sensors are clear of all debris.

Feb 26, 2015 | NEAT Desk Desktop Scanner and Digital...

1 Answer

Neat program won't open


Refer this issue directly to NEAT for resolution.

Mar 24, 2014 | NEAT Office Equipment & Supplies

1 Answer

NeatDesk scanner


paper feeds on printers and scanners can be seriously damaged by thick paper jams. Aside from actually taking the unit apart (which can be daunting) try sliding heavy card stock through the paper path. Don't force it. Sometimes cutting it into a narrow strip (3 or 4 ") helps it slide through.

Mar 05, 2014 | Neat Company NeatDesk Scanner

1 Answer

Blank scan with neat desktop scanner


Connect the scanner to a different computer.
If you get the same result, then the scanner is "dead".
It's moving the scanning-head, but not detecting (or not transmitting) any "non-base-line" information.

Either that, or you have changed the CONTRAST and/or BRIGHTNESS settings to "wash-out" the image -- like looking at a "cream" coloured piece of paper in bright sunlight -- it may look "white".

Feb 03, 2014 | The Neat Company NeatDesk Desktop Scanner...

1 Answer

I'm getting this message "The operation could not be completed. No other information is available about the problem." I had a paper jam..fixed it and now it won't scan anything without that er


1. Quit neat app.

2. Turn off scanner.
3. Unplug scanner from computer and outlet.

4. Wait a minute.
5. Plug scanner into outlet and computer.
6. Start Neat app.
Hope this helped.

Feb 21, 2013 | Neat Company NeatDesk Scanner for Mac

1 Answer

Documate error 8


Hello.


I am a Support Engineer with Xerox Scanners.

E8 is a Paper Jam error that could be caused by:
- paper crumpling during scan.
- paper is multi-feeding all at once instead of feeding separate.
- scanner continuously tries to feed after paper has fed through.


if the paper is crumpling during the scan, make sure the inside of the scanner is clear of any obstructions. use the paper guides in the ADF tray to keep the paper straight when feeding in.

if the paper is multifeeding while scanning, fan out the pages before inserting them into the scanner. if problem persists, try cleaning the rollers with rubbing alcohol and a lint free cloth.

if scanner tries to continually feed after the paper feeds through, the ADF tray will need to be reseated. open the scanner and remove the ADF tray at the top. line up the 4 keys at the bottom of the tray with the 4 corresponding key slots inside the scanner. push the tray back until it clicks into place.


We also have an extensive support site and knowledgebase at
http://www.xeroxscanners.com/en/en/support/


If you continue to experience trouble, please feel free to contact us by calling 800-648-0410.


Regards,

Xerox Scanners Support

Jan 28, 2013 | Xerox DocuMate 162 Pass-Through Scanner

1 Answer

Neat scanner won't recognize paper


"Preferably the one on the back of the CPU"?

You mean the "back of the computer case".

Jun 14, 2012 | NEAT Office Equipment & Supplies

1 Answer

Paper feeds through straight at first then scans crooked at the end


This could be because of unclean rollers. The scanner picks paper neat, but images is crooked. This is because paper is stuck on one side and the other side is contnuing on the other, giving it the skew. There may be something sticky on the roller, possibily a left over cellophane tape. Remove it and clean with Isoporpyl alcohol. Dont use solvents.
S. Mohan, Chennai, India

Oct 15, 2008 | Canon DR-2580C Path-Through Scanner

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