Question about NEAT Office Equipment & Supplies
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Posted on Jan 02, 2017
After lengthy internet research I got smart and took about 3 minutes to really look at the machine. The fix for my issue was easy:
Remove the plastic guide for the receipts and cards by sliding it up. Then, open the front cover. If the metal triangular guide is sticking up, you have pulled a jammed paper out to fast. Push the metal guide (and possibly one or both of the rubber tabs) back down and into place.
If the metal tab is in the appropriate location, it is barely visible. If the rubber guides are in the appropriate position, there are two of them, they will be flat against the wheel.
Once these were pushed back into the appropriate position, the paper could be fully inserted and read by the scanner.
Posted on Jul 03, 2013
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I am a Support Engineer with Xerox Scanners.
E8 is a Paper Jam error that could be caused by:
- paper crumpling during scan.
- paper is multi-feeding all at once instead of feeding separate.
- scanner continuously tries to feed after paper has fed through.
if the paper is crumpling during the scan, make sure the inside of the scanner is clear of any obstructions. use the paper guides in the ADF tray to keep the paper straight when feeding in.
if the paper is multifeeding while scanning, fan out the pages before inserting them into the scanner. if problem persists, try cleaning the rollers with rubbing alcohol and a lint free cloth.
if scanner tries to continually feed after the paper feeds through, the ADF tray will need to be reseated. open the scanner and remove the ADF tray at the top. line up the 4 keys at the bottom of the tray with the 4 corresponding key slots inside the scanner. push the tray back until it clicks into place.
We also have an extensive support site and knowledgebase at http://www.xeroxscanners.com/en/en/support/
If you continue to experience trouble, please feel free to contact us by calling 800-648-0410.
Xerox Scanners Support
Jan 28, 2013 | Xerox DocuMate 162 Pass-Through Scanner
Oct 15, 2008 | Canon DR-2580C Path-Through Scanner
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