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Good afternoon, I currently have a bond with SA Home Loans as well as house hold cover. On the 29th November, 2013, I lodged a claim that the roof in my main living room is leaking very badly and I required an asessor to please get someone to sort it out. After numerous phone calls to SA Home Loans I finally had a company by the name of Pronto Construction come and cut a hole in the ceiling, as it appeared that the trusses were the problem. This Company Pronto Construction managed to make it our on Saturday the 8th of February 2014. At this stage my brand new wooden floors have also been damaged. Furthermore I warned SA Home Loans insurance that this may happen as every time it rained the water poured in, despite me trying to try to save my furniture from damage by convering everything with plastic sheeting. At such time I was and am still in the process of selling me house. Sadly I have now moved and the lounge chandeler almost fell on the floor as I watched the roof collapsing. I have been told on numerous occasions that a consultant will return my call, which never happened. They have all my calls on the recording device. At present I have a huge hole in my cealing which is going to cause more damage. I have not bothered to call SA Home Loans Insurance to complain as it is just a huge waste of time. I called Pronto Construction today to be advised that a trusses specialised would come and check the problem however no one could advise when this may happen. I feel this is incredibly poor service. I have subsequently moved as I had an offer on my house which has failed to be guaranteed because the gentleman concerned had a severe motor bike accident and has spent many days in hospital have operations. The estate agent and I have agreed that we will endevour to find anothe buyer as my guarantees had to be through by tommorrow. I doubt that I am going to get the same offer on my house due to the huge hole in my cealing. In the interim I have lodged a claim for floor damages approximately a week ago and have yet to hear whether another assessor will come and view the damage. The service I have received is appaulling and I may suffer a tremendous amount of expense as I continue to pay my home loan in addition to the insurance as well as the occupational rent on my new property. I am beside myself and really need a quick solution to this problem. I feel again that SA Home Loans as well as Pronto Construction have failed to meet their commitments to me as a long and valued customer who really lodged any claims with them respectively. I write this WITHOUT PREDJUDICE. Thanks you and regards, Shirley Meyer tel 082 659 2981

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