Remote won't open the door - Genie Company IntelliCode GICT390-1BL Remote Control

Do the other doors open? If that is what's happening, you would need to replace the door lock accuator.

You won;t need the original openers for the newer garage door openers. There is a button on the back of the opener that you have to push to get the universal remote to sync with the garage door opener. The instructions that come with the universal remote are pretty good in explaining the setup.

YOU MAY OPEN REMOTE WHERE BATTERY GOES AND CK CONTACT WHERE BATTERY GOES MAY HAVE COME APART ON ONE SIDE NOT MAKING CONTACT

U will have to take the inside door cover off and manualy open it. And replace the electric door locking switch. Very common problem. Get the new lock and latch assembly from dealer,

The manual won't cover this. You have a bad remote.

Remove the cover and check the drive gear. It is a white nylon gear just in front of the motor. It will be obvious if it is bad. Tell me - if it won't open how do you know it won't close?

If you can't open the door you can pull the corresponding seat to gain access and remove the inner door panel

Your logic board is bad.

Remove emergency key blade from top of remote
Open door manually
It just clips out
It will show you in owners manual,but that is in the car it won,t help
Sound like flat battery, if so key won,t turn untill you charge it