Question about KitchenAid Stand mixer 5qt art red

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The Kitchenaid Artisan stand mixer is spinning too fast after a voltage fluctuation.

I was using the mixer to knead dough, I switched it off for a few seconds and when I turned it on again it started going at high speed even though the speed was kept at number 2. Help please. How do I fix this problem? Thanks.

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  • KitchenAid Master
  • 1,231 Answers

Replace the phase board, that's the small pcb under the back cover with 6 wires coming out of it.

Posted on Feb 26, 2014

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Posted on Jan 02, 2017

  • 16 Answers

SOURCE: starts on high speed and quits

I would recommend that you first check the Hall effect sensor which determines the speed.  I had this exact problem and I actually went out and bought another Hall sensor for about $13.  I replaced the original sensor and made sure that the connection between the sensor and control board was nice and snug. My blender worked as good as new! But I was curious to know if my original sensor was defective so I put it back in mixer and again made sure all of the connections were tight.  Guess what?  My original sensor also made my mixer work!  There was nothing wrong with my original Hall effect sensor except the connection between the control board and sensor was not adequate--unfortunately I didn't check the connections before I decided to buy another one. My guess is that the connection between the control board and the sensor probably loosens or comes undone over time from use and vibrations. 
1.  Download the mixer parts and diagrams from the Kitchenaid website to see what the Hall effect sensor looks like. BTW the part number is 9703312. 2.  You'll need a phillips head screwdriver to open up the mixer. 3.  Make sure that the connection between the control board and sensor is absolutely tight and snug. 4.  Also, make sure that the orientation of the sensor connection between the control board and sensor is correct. it's hard to know which way the sensor should be connected because the control board has three prongs and the sensor can attach facing up or facing down. If, after you've made the connections, the mixer still doesn't work.  Disconnect the sensor and reconnect it with the prongs facing the opposite direction and try it.  I actually found the right orientation through trial and error.  By going through this trial and error, I also had my Eureka moment when I realized that the original sensor probably would also work it were reconnected with correct orientation.   5.  This whole process probably takes less than 10-15 minutes to perform.  6.  Make sure you use common sense and unplug the mixer when making connections and such.

Posted on Dec 30, 2008

SOURCE: KitchenAid Artisan KSM150BOB Stand Mixer won't start

It could be very easy. It maybe you have a the brush in the wrong way round or they have simply run out. They are on the sides under the black plastic caps. Although they will fit in the hole any one of 4 ways round, there is a key on one corner which means it will only go in one direction. Use a torch to look into the hole before you put it back in.
They shoud look like this : brush

Posted on Jan 24, 2010

  • 1 Answer

SOURCE: KitchenAid stand mixer KSM50PWH.

The Nylon Worm Gear has stripped. This is designed into the part so if the Mixer gets overloaded, it won't burn out the motor. Which is odd if you have the reset switch like I do.

Part# 4162897

You can buy it online at Kitchenaid.com

Posted on May 01, 2011

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Motor turns but beater is not turning


The gear system contains a ceramic gear that is designed to break if if the gears are over stressed. This is to prevent the motor from burning out. Think of it as a mechanical fuse.

I would say you were kneading dough and broke the gear.

Don't stress, take it to a appliance repair shop and it can be easily fixed.

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The Nylon Worm Gear has stripped. This is designed into the part so if the Mixer gets overloaded, it won't burn out the motor. Which is odd if you have the reset switch like I do.

Part# 4162897

You can buy it online at Kitchenaid.com

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The mixer motor has probably overheated, as proper use and care was not being followed with the stand mixer.

Bread doughs are recommended to be mixed on speed 2 only and never for longer than 7 minutes. With the resistance of a bread dough that is provided against the beater, mixing for over 7 minutes may overheat mixer and cause smoking.

Please consult your use and care guide to refresh your memory about how to properly use your mixer for making bread doughs.

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Hi. Stop using your mixer. If your mixer is still covered by warranty, call Kitchenaid Customer Service, they are very good with warranty repairs.

If your mixer is out of warranty, remove the silver band that surrounds the top of mixer. Remove the top cover. At the front of the mixer, locate the transmission housing which is now exposed. Examine this housing carefully for cracks. If you find cracks anywhere in this housing, you have found the under-engineered plastic transmission housing. Kitchenaid's replacement housing is made of metal. Your plastic housing has no business being in a mixer that is marketed as being able to mix bread dough. It cannot!

If you're confident that you can make the repairs yourself, go to the Kitchenaid website and download the parts drawings. Remove the Trans. housing, remove the worm gear shaft assembly which is driven by the motor.. Remove and save as much grease as necessary to thoroughly inspect the worm gear. Inspect the worm shaft bearings. Look for cracks, or missing pieces on the bearings. Look for crunched cogs on all gears. Be prepared to wait at least a month for your parts to arrive after you order them. The replacement grease should be Shell Darina 2, or Chevron FM ALC EP 2.

If you're not confident about repairing this yourself, call Kitchenaid and determine the nearest "approved" repair shop.

You may be able to pressure Kitchenaid to pay for the damaged parts in your mixer. They are still installing these plastic Trans. housing on new mixers. Insist on a metal cover when replacing. Apparently, Kitchenaid feels no shame in their manufacturing process, and will not issue a recall notice for these housings. They are substandard at best.

If you found this solution helpful, please rate it. Good luck! ricardok45.

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You are going to DESTROY YOUR MIXER by kneading dough with the flat beater. Read the directions. They spell it out in big letters. Only use the dough hook for dough; only use speed 2.
If the mixer generated enough torque to knead dough with the flat beater (it doesn't), it would tear up and overwork the dough. As it is, you're lucky you didn't strip a gear.

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