Question about Bose Acoustic Wave music system II - Graphite Gray Shelf System
Disc runs but no play. Error message : cannot read disc
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Posted on Jan 02, 2017
SOURCE: DVD'S stop playing
I have a Lifestyle 48 with the same issue. I spoke to tech support at Bose and had it explained to me this way. My Lifestyle 48 was purchased in 2006, but the hard drive and the optical reader were from as far back as 2004. Well since that point most new DVD's are double embedded, if I remember correctly. Now the manufacturers embed more information on the DVD in a double layer. They stick all those director's cuts and all the other **** that no one watches all on one DVD now instead of requiring two or three DVD's. Ultimately, this f***s up your Bose system. As for me, every DVD that I try to watch now freezes up at some point and gives me a Cannot Read error. The tech I spoke with at Bose said this is an industry wide problem and he had the same problem with his XBox. It has become so prevalent that Microsoft is now saying not to use the XBox to play DVD's. The tech I spoke with said they could send me a firmware update, but there is no guarantee that it will correct the problem. His suggestion was to have the system in to have the guts replaced. This is something that Bose is doing free of charge plus they give you a new 1 year warranty on the new parts. Since I spoke to them they have sent a box to my house with all the packing material. My job is to pack up the main unit and ship it off to Framingham, MA. I have been told that repairs and returns are currently taking 3 to 4 weeks. I do suggest you call Bose, talk to them and they will take it from there. In my case they are definitely standing behind their product. Good luck.
Posted on Aug 30, 2008
if will not read a laser lens cleaning disc , then it will need to be opened up and the laser lens will need to be cleaned manually with the cleaning solution and a cotton tip , but do it easy and dry the lens with the cotton tip
if that don't do it then the laser mechanism will need replacing
Posted on Nov 27, 2008
Unplug the system. Turn the entire unit upside down. The CDs will eject. After I tried this (found it online somewhere), it worked fine for about 2 months. Now it suddenly turns on by itself and ejects CDs (creepy). But at least the original problem was solved.
Posted on Apr 08, 2009
Tips for a great answer:
Jul 16, 2011 | Sony Televison & Video
on Feb 18, 2010 | Video Game Consoles & Games
Check the disc you're using for scratches and dirt. If the disc is damaged it won't play properly, regardless of the CD player's ability to function. You can use a CD repair device like the "Disc Doctor" to repair the CD or purchase a new CD.
Clean the laser lens with a CD laser lens cleaning disc. CD laser lens cleaning discs can be purchased at most electronics retailers or online. Insert the laser lens cleaning disc and follow the instructions.
Insert a correctly-formatted, undamaged disc into your player. Listen to see if it begins to read the disc. If it continues to make no sound and gives you the same message, then the problem is probably that your disc is not spinning in the device.
Clean the lens while the DVD player is open. A dirty lens is most likely the cause of your no-disc error. The lens should be cleaned with isopropyl alcohol and a cotton swab.
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