Question about Fellowes DM12C Shredder

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Paper jam in fellows shredder cleared but it will not work, no sound of motor running or gears turning.

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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fellowesrep
  • 102 Answers

SOURCE: Kindly help in repair of my Fellowes FS5 shredder

you have a broken or stripped gear

Posted on Feb 22, 2008

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fellowesrep
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SOURCE: Fellowes Shredder keeps running

You should be able to flip up the cd cover and visibly see the sensors in the center of the paper entry(look like little LED lightbulbs) Clean with a Q-tip dipped in rubbing alchohol. This should solve your problem. If it doesn't you probally have a burned out sensor. call 1-800-945-4545 to check with customer service.

Posted on Feb 22, 2008

  • 1 Answer

SOURCE: Fellowes crosscut shredder does not shut off

Best to use the alcohol/cotton swab recommendation. When I first called Fellowes about cleaning the sensor, they told me never to spray compressed air into the shredder throat, but without much explanation. Later I discovered that the instructions on some of the compressed air cans specifically warn against using them to clear shredder sensors, as the flammable accelerant can leak out when the can is held at an angle and possibly ignite if a spark is generated by the machine. 
This link will take you to the Fellowes FAQ page: 
http://fellowes.com/fellowes/site/support/support_troubleshooting.aspx#dm12c

On the page click on "How do I clean the sensors on my (model) shredder."  I depart a bit from the instructions in that I don't replace the two screws on the throat guide. That way, I can simply slide the media guide toward the front of the machine, lift up the throat guide and do my cleaning. Much faster and, in my opinion, not having the throat guide screws in does not seem to pose much of a safety issue.

Posted on Jan 22, 2009

FixinFax
  • 3085 Answers

SOURCE: Staples(Fellowes?) micro cut shredder - blades not turning

Sometimes the main gear is attached to the motor with an ALLEN SET SCREW

Posted on Jul 05, 2009

  • 1 Answer

SOURCE: Where can I find gears for a fellowes p57c paper

Not sure where ur located, but there is a small store in a town called Manchester, TN called Evelyns Office Supply. They may be able to mail you one. Good luck!

Posted on Mar 20, 2011

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1 Answer

How do I get top off to clear Paper Jam on Fellowes PS-12Cs


FELLOWES SHREDDER
In case of a paper jam , which may occur if the shredder is pushed beyond its specified capabilities, press the control switch to the off [O] position and empty the basket if full. Then:
1) Press and hold control switch in reverse [R] position and attempt to back paper out of shredder.
2) If shredder jams in reverse mode, press control switch to automatic [I] position and attempt to continue shredding operation.
3) If shredder jams again, alternate control switch slowly between reverse [R] and automatic [I] positions to attempt to move jammed paper completely through shredder.
If you are unable to clear the jam using this method, turn off and unplug the shredder; remove the wastebasket from cabinet and carefully remove any paper extending below the cutting cylinders; empty the wastebasket; insert wastebasket and repeat jam clearing procedure.

May 23, 2014 | Fellowes Powershred PS-12Cs, 12 Sheet...

1 Answer

Can you take apart a fellowes PS-12C


FELLOWES SHREDDER
In case of a paper jam , which may occur if the shredder is pushed beyond its specified capabilities, press the control switch to the off [O] position and empty the basket if full. Then:
1) Press and hold control switch in reverse [R] position and attempt to back paper out of shredder.
2) If shredder jams in reverse mode, press control switch to automatic [I] position and attempt to continue shredding operation.
3) If shredder jams again, alternate control switch slowly between reverse [R] and automatic [I] positions to attempt to move jammed paper completely through shredder.
If you are unable to clear the jam using this method, turn off and unplug the shredder; remove the wastebasket from cabinet and carefully remove any paper extending below the cutting cylinders; empty the wastebasket; insert wastebasket and repeat jam clearing procedure.

May 23, 2014 | Fellowes Office Equipment & Supplies

1 Answer

Cutting gears do not turn while feeding paper, but the motor runs


If it is in warranty return it . If not the gears are probably damaged and repairs are expensive.

Mar 10, 2014 | Fellowes FEL3831001 C-325Ci Jam Proof...

1 Answer

I jammed it with too much paper


Check the Power Ensure that the shredder top is firmly placed in the shredder basket if the unit will not operate. If the top is not in place the feeder will not work and accept any paper. Make sure it is firmly plugged into the wall outlet and that the outlet is active. Rest the Shredder Let the shredder cool down if the shredder has been running continuously for a long time. It may have overheated and needs to be left in the off position for at least 30 minutes to reset. Verify the basket is empty or not too full as that will cause the shredder to deactivate. Clear Paper Jam Rotate the shredder into "Auto" and reverse to loosen any paper jam that is stopping the gears. Pull out any papers that are sticking out from the shredder feeder. If there is no progress then unplug the shredder and remove the shredder top from the bin. Turn it upside down and use tweezers to free any paper that is blocking the gear. Auto Mode Not Working Select the "Auto" option and feed paper into the center of the feeder tray if the shredder is only working in reverse mode. The sensor is located in the middle of the feeder tray and could be blocked by jammed paper. Use an index card to firmly unblock any paper that could be blocking the sensor.

Sep 17, 2013 | Fellowes W10C Cross-Cut Paper Shredder

1 Answer

Red light and green light on but motor will not come on


Check the Power Ensure that the shredder top is firmly placed in the shredder basket if the unit will not operate. If the top is not in place the feeder will not work and accept any paper. Make sure it is firmly plugged into the wall outlet and that the outlet is active. Rest the Shredder Let the shredder cool down if the shredder has been running continuously for a long time. It may have overheated and needs to be left in the off position for at least 30 minutes to reset. Verify the basket is empty or not too full as that will cause the shredder to deactivate. Clear Paper Jam Rotate the shredder into "Auto" and reverse to loosen any paper jam that is stopping the gears. Pull out any papers that are sticking out from the shredder feeder. If there is no progress then unplug the shredder and remove the shredder top from the bin. Turn it upside down and use tweezers to free any paper that is blocking the gear. Auto Mode Not Working Select the "Auto" option and feed paper into the center of the feeder tray if the shredder is only working in reverse mode. The sensor is located in the middle of the feeder tray and could be blocked by jammed paper. Use an index card to firmly unblock any paper that could be blocking the sensor.

Sep 13, 2013 | Fellowes PS60-2 Shredder

1 Answer

My fellows jbo1 jamed and then stopped running is there a reset buton?


Chances are it's over heated.
Ensure the wastebasket is empty then move power switch to the REVERSE position. This will reverse the jammed paper out of the shredder. If shredder jams again, alternate control switch slowly between REVERSE and AUTO (l) positions to attempt to move jammed paper completely through the shredder. If the shredder jams in reverse mode, move the switch to AUTO (l), depress the manual forward button located on the center of the shredder head and allow to run for five seconds. If jam does not clear, move switch to REVERSE again and allow to run for five seconds. Repeat this process until jam is cleared. If necessary, turn off shredder and use care to grasp the paper and carefully pull out to clear jam. Once cleared, move switch to AUTO (l) to continue shredding. The jamming may be happening because the cutting cylinder needs to be oiled. See oiling instructions below.
From fellow's website: http://www.fellowes.com/fellowes/site/support/support_troubleshooting.aspx#jammed

Dec 15, 2010 | Fellowes Office Equipment & Supplies

1 Answer

Motor runs, but will not shred any paper, it won't grab any paper. I pulled out what was jammed, but there are scraps in there still


Sounds like the same problem im having. I opened mine up and the gears that run the teeth are stripped, and im having a real hard time finding new parts.

Oct 07, 2010 | Fellowes 3011001 Shredder

2 Answers

Staples SPL-1506X


Well, despite the manufacters warning label I choose to take the shredder apart and found that one of the plastic gears was broken. Hence the motor runs, but the blades do not turn. The thing I didn't understand, the there are metal gears and plasic gears...I can only imagine that the plastic gears at one point or another are going to give. I would suggest not to void the manufacters warrenty, take the shredder back, and get one that is built a little stronger. Hope that helps.

Jul 05, 2008 | Office Depot Ativa DQ60M Shredder

2 Answers

Motor not shutting off in Fellowes Powerhouse C-14 shredder


this is an issue with your paperfeed sensor. You need to call Fellowes at 1-800-945-4545.

Dec 18, 2007 | Office Equipment & Supplies

2 Answers

Fellowes P600C-2 Motor runs in reverse, but not forward


On mine a tooth broke from a drive gear. I am trying to find somewhere where I can replace this part.

Oct 25, 2007 | Fellowes P600C-2 Shredder

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