Question about Staples TXC122ACC Cross-Cut Shredder; 12 Sheet

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Won,t shredd in auto or forward

Won't shred in auto or forward, but runs in reverse

Posted by Anonymous on

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Posted on Jan 02, 2017

gunzzzz
  • 391 Answers

SOURCE: Why is my ID Armor ID-XC200D making a horrible noise when I shred?

kkrenn641:

That "horrible noise" is probably caused by the shredder gears meshing improperly. If you disassemble it again and look carefully at the gears, you will most likely see that some are not mating properly... Usually the motor gear and the first idler gear that meshes with the motor gear. If those two gears seem to be separated a bit, or slightly mis-aligned look carefully at where the motor mounts, and you may see that the plastic "bed" where the motor is mounted has melted from heat from the motor. This is caused by using the shredder too long without letting the motor cool down. You may be able to shim the motor housing to realign the gears, if you have the patience!

Posted on Sep 15, 2012

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1 Answer

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Hello my nane is Tom. The shredder doesn't work. It will run in reverse but when I turn it to forward it run for a second or two than stops. I looked and I can't see anything jamed in it.


I got mine to work by running it on reverse for a moment then sliding it to auto. It stopped. Then I did it again. This time auto ran just for a second then stopped. I did it a third time but I had a sheet of paper ready in the feeder. Ran on reverse. Slid it to auto and it took the paper and shred it. I did it a fourth time. Reverse slide auto and feed shred the paper. Fifth time Auto shred the paper without reverse. :)

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Forward shredding will not run, no jam, reverse will run.


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Have ativa dx1800u. It will move in reverse, but will not go forward to shred. Specifically, I will run in reverse and then when move to auto and place paper in, a sensor picks up paper going in and...


I work for Office Depot and the Ativa brand we get a lot back with this problem. It is a electrical problem in the sensor and all you can do is get a new shredder.

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You can order from Fellowes or a dealer like myself. Maybe the unit is all jammed up with shreds in the housing. Try taking the top off and cleaning it throughly. Be careful with the short ribbon cabl.

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1 Answer

The shredder will run in reverse but will not run foreward.


Inside the shredder there is a motor which is wired to run both forward and backward, the way it does this is to transfer the power from the switch to a couple of wires on the motor
The forward running motor will be linked to the auto start button which will tell it to work with the paper sensor.
When you select the Forward function the Auto Start is taken out of circuit and the Forward switch should supply the motor

After all of that I would say that the switch is open circuit on the Forward contact and needs replacing

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