Question about HP Laserjet P3015X Printer

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Blank pages and error 13.05.00 - Laserjet P3015 & P4015

I've got two different model printers with the exact same issue. These are the Laserjet P3015 and P4015. The problem is as follows... If I print a single page (like a supplies status page) it will print a blank page. From Tray 1, if I try to print 2+ pages (like a configuration page) all of the pages will be blank. From Tray 2, if I try to print 2+ pages (like a configuration page) it will jam with error 13.05.00 and all of the pages will be blank. Swapping the toner cartridges does not change the problem. An Engine Test will print a blank page. A Half Self Test shows no image on the drum. On the P4015 I swapped the DC Controller, it did not change the problem. I'm extremely puzzled as to what is causing this issue. Blank pages and a jamming issue? I'm beginning to wonder if I'm missing a problem in the gear train or with one of the motors. Has anyone else seen this problem before and can offer some insight in how to fix it?

Posted by Anonymous on

6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

  • 27 Answers

SOURCE: Blank print out

This is laser scanner error message. The document is not being read from the data being sent. This could be a loose or damaged cable or bad scanner assembly. You can open it up and look for loose cables or connections to the board but otherwise if the scanner assembly is bad, it may require replacement. This should only be accomplished by a service professional as it is not a user serviceable problem.

Posted on Jan 29, 2007

Printerguy
  • 31 Answers

SOURCE: printing problems

Hi, There are 3 things that can cause blank pages. The most common is the laser shutter pops off on the spring side and blocks the laser from hitting the cartridge. The shutter opens when the cartridge is inserted. The cartridge guide that sits above and behind the cartridge misteriously gets eaten by the printer. Without it, the cartridge rides too high for the toner to transfer. The high voltage power supply goes totally dead. If the first 2 are ok, then replace the high voltage power supply. (There are 2 power supplies in the printer. One the low voltage power supply supplies voltage to all the boards, fans, etc. The high voltage ps only supplies voltage to the toner cartridge.)PS-The laser/scanner shutter is found under the top cover and below and by the front of the laser/scanner assembly (black box). Control of the shutter is on the left side of the laser/scanner. Good luck

Posted on Sep 04, 2007

  • 186 Answers

SOURCE: Page count unreasonable

Re you using genuine HP NEW cartridges? If not, you must make sure that whoever has re manufactured the ones you are using has replaced the chip on the cartridge. This tells the machine how many copies are on the cartridge.

Posted on Nov 15, 2007

Muggs01
  • 71 Answers

SOURCE: HP Laserjet 2200 Keeps Spewing Out Blank Paper

sounds like it has a solinoid that is stuck open.

Posted on Jan 16, 2009

leroyal
  • 2120 Answers

SOURCE: HP 2430 jams from optional tray 3 only.

Hi Rich,

I've had this problem too. I believe it's the post that holds the drive gears wears or becomes loose causing timing problems.. Unfortunately there's no spare parts available for the optional tray. You would have to purchase a whole optional tray.

Posted on Mar 12, 2009

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Thank you for contacting FixYa with your printer inquiry.

The 50.3 is a fuser Temperature error. If your pages have toner and image but are smudging or smearing you know the fuser is not heating and needs to be replaced.

If your printer is still under warranty contact HP Customer Care for warranty replacement of fuser part numbers: RM1-1082 for 110 volt, RM1-1083 for 220 volt. (888) 999-4747.

If your printer is out of warranty, suggest you purchase a maintenance kit part # CB388A HP maintenance kit for LaserJet P4014 P4015 P4515, includes other needed high wear parts.

Excellent Illustrations:

http://www.printertechs.com/tech/mkinst/P4015/mk-p4015-2fuser.php



Maintenance Kit Contents:

Contents

1. What is included in a LaserJet P4014 P4015 P4515 maintenance kit?

2. Fuser installation.

3. Transfer roller installation.

4. Cassette feed/pickup rollers.

5. Tray 1 (manual feed) pickup rollers/feed rollers.

6. Reset the maintenance count.



Please rate this solution and post a comment if you need additional assistance.

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