Question about Dell A920 InkJet Printer

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Dell A920 with Windows Vista

I have a new pc with Windows Vista but a cannot get my Dell A920 to connect to it.  The driver disc that came with the printer is not installing correctly because I believe it only works for previous Windows editions.

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  • 34 more comments 
  • kirstyporter Oct 27, 2007

    Ok, great thanks. What do I do once I've downloaded it?

  • Anonymous Nov 30, 2007

    AIOC exe stopped working

  • sportbilly Dec 17, 2007

    hi there i to have upgraded ti vista but cannot get my del a920 to work is there an upgrade driver avalible regards Simon

  • Rackylad Jan 10, 2008

    Dell AIO A920 Printer Driver successfuuly installed on my Laptop Dell Inspiron 1520 but will not print for "Communication Not Available". I have tried without success to download a Vista Driver.

  • Anonymous Jan 13, 2008

    AIOC exe stopped working, Have same problem on my HP Pavilion after downloading driver from Dell site....Now what????

  • Anonymous Jan 13, 2008

    AIOC exe stopped working, same problem after downloading driver from Dell site.....What next???

  • Renee Clemons Jan 13, 2008

    We are still waiting for the experts to advise..............

  • Renee Clemons Jan 19, 2008

    Hey BigLou!!!! We are still waiting the listed solution DOES NOT WORK!!!!

  • Anonymous Feb 07, 2008

    the Dell AIO printer A920 cannot communcate with my new windows vista HP pc. all the connections are right and i downloaded the disk that came with the printer however i believe it is outdated for this system (vista) is there a new disk to download which will make the two compatable?

  • Anonymous Feb 13, 2008

    need software 2 get printer working again. Help!

  • Anonymous Feb 16, 2008

    I have vista and my dell A920 will not work

  • Anonymous Feb 27, 2008

    My Dell A210 Printer does not communicate with my printer. I can't seem to find the right Driver for it. I have Windows Vista and a Dell Inspiron Computer.

  • Anonymous Mar 05, 2008

    Need steps to follow to download Dell A920 printer from online

  • jdjr Mar 23, 2008

    printer will not scan or copy with vista

  • Anonymous Mar 25, 2008

    Trying to install Dell A920 but the all-in-one sentre in not being downloaded. I cannot scan and photocop[y with it. Is the problem from Vista or from Dell??? PLS help!!

  • mgl 21 Apr 19, 2008

    I have a new computer, (emachines) and my A920 printer and my

    computer "cannot communicate". I have followed all the steps that

    are supposed to resolve this problem to no avail. Please help.

  • Anonymous May 12, 2008

    I cannot get the scanner on this printer to work with my new laptop. I believe it is not compatible with Vista

  • kroiti May 19, 2008

    Dell A920 all in one printer can not print any document in vista home
    premium, even I downloaded the lastest driver from dell support, it
    always offline and no print out.

  • Anonymous May 24, 2008

    i do not have driver for windows vista

  • Anonymous Jun 20, 2008



    printer wont print it did once but not any more

  • Anonymous Jul 18, 2008

    need a printer driver for Dell A920 using Vista OS

  • Anonymous Aug 28, 2008

    A920 printer doesn't work with Vista.

  • kewigand Aug 31, 2008

    I have the same problem.... I have a Dell inspiron 1525 with Windows Vista. My printer which is the Dell A920 does not connect to my computer because of the installation. What do I do?

  • Anonymous Sep 02, 2008

    i cannot install the dell a920 printer for my laptop which runs on windows vista

  • gypsygurl420 Sep 17, 2008

    i have windows vista and cant get my a920 to work either. i too believe it is because the installation disk is designed only for xp.

  • amandalia3 Oct 17, 2008

    I have a dell inspiron 1525 and printer Dell A920 please help me so it works

  • luanne711 Oct 25, 2008

    I am on windows vista with a Dell AIO A920 printer/scanner and I keep getting the error message "communication not available". I had the same problem earlier in the year, was able to fix it and now can't seem to figure out how to fix it again. Any ideas?

  • Anonymous Nov 04, 2008

    I have the same problem re: the Dell A920 printer not working, but it also has affected my speakers,which do not work either with the new Vista. Could the problems be related?

  • RedMartin Feb 19, 2009

    Exact same promblem as Kirsty.

    Downloaded Vista drivers for Dell A920 all in one printer from Dell support web site.

    After installing the drivers successfully, tried opening Dell A920 all in one centre and kept getting error "AIOC exe has stopped working

  • tym4us Feb 25, 2009

    I have this problem too,however my printer will print but it won't scan or copy. It IS an allin one. I need help my new computer is a laptop. I am my husband's secretary. I need this now!

  • Emerld73 Mar 10, 2009

    GOT NEW PC WITH WINDOWS VISTA HOOKED UP OLD PRINTER DOES NOT WORK I WENT TO LEXMARK WEBSITE DOWNLOADED UPDATED DRIVERS TO COMPLY WITH WINDOWS VISTA , I CAN PRINT BUT MY ALL IN ONE CENTER WO'T WORK I GET AIOC EYE HAS STOPPED.

  • Girl_Jami Mar 28, 2009

    The driver for the Vista operating system only works for a 32-bit OS. You can go to the dell website and get the vista driver and the patch/upgrade.

    Unfortunately, for me, is that I bought a 64-bit operating system. I can get the print function to work, but will never be able to get the other 2/3 of the "all-in-one" to work ever again. I called Tech Support, took me over 20 minutes to get someone, and he actually tried to SELL me a Vista-compatible dell printer. NEVER AGAIN will I buy dell. They suck.

  • AJ83 Apr 02, 2009

    After dealing with DELL support for over an hour... it appears that there will be NO updated drivers for Vista 64-bit systems. I am mad as hell that they are not supporting their own hardware. I know they want me to just buy a new one, but come on! AND I have a fleet of unused printer cartridges. ANYBODY know of ANY solutions?

    BTW... The printer worked just fine until I uninstalled the drivers to 'update' them due to a conflict with another program. Now I can not install ANY drivers (from Disc or from DELL)!

  • kleetes Apr 26, 2009

    Thanks for the advice... so.. I am basically screwed having just purchase a Vista 64-bit OS (from DELL) and want to interface to my existing A920. Perfect! Dell Strikes again.

  • laurent
    laurent May 11, 2010

    drivers listed on "http://support.euro.dell.com/support/downloads/driverslist.aspx?os=WLH&osl=EN&catid=-1&impid=-1&servicetag=&SystemID=PRN_ALL_A920&hidos=WW1&hidlang=en"
    do not give the acces to the "all-in-one centre"

    I have tried, after removing my old driver thanks to the "clean up application"

    I can now print with my inspiron 1721 (Vista),
    but the buttons on my A920 do not work
    so, I cannot Copy nor Scan documents.

    Can anybody give me a solution to fix this problem ???



    Thanks

    Lo


  • Smithprinterus
    Smithprinterus Mar 29, 2018

    Dell Printer Tech support call customer if you would like our friendly agents to help you resolve an issue with your Dell Printer. Diagnose and resolve technical problems International Support Services Dell Printers. Dell Inkjet Printers For help with your All-In-One (AIO) Inkjet or Photo Printer with issues such as: Spooler errors, Printing a test page, Finding drivers, Wireless printing, Troubleshooting or installation Setup. Dell Laser jet Printers. http://www.hptechsupportphonenumbers.com...

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Believe it or not... the driver is buried on the Dell site for Vista 64-bit. I search and searched ... and there it was.

http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R153048&formatcnt=1&libid=0&fileid=203948

In any case, I downloaded it, installed it, and it works fine. All the buttons (scan/copy) on the top work as well as printing. Now if I could just get my old XP machines to print to it on the network. But.. I think that is another thread.

Posted on May 01, 2009

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I am evaluating Windows 7. I have some tips from getting my Dell A920 AIO printer to work with it. I believe this would apply to Vista as well. I was receiving the nasty "AIOC has stopped working". I tried several of the internet tips, but to no avail. OK, the bad news, I had to reinstall Windows 7 from scratch. It seems that if you try to install the XP printer drivers, you're toast. Even though the Dell website has a cleanup tool for the XP drivers, I think it is overlooking something.

To get my Dell A920 to work with Windows 7, I downloaded the Vista 32-bit drivers here...

http://support.dell.com/support/downloads/driverslist.aspx?os=WLH&osl=en&catid=-1&impid=-1&hidos=WLH&TabIndex=&SystemID=PRN_ALL_A920

It is the "Dell - Driver" download. Be sure to indicate Vista 32-bit .

Next, while installing Windows 7 from scratch, I disconnected the USB to the printer, so Windows would not "discover" it and attempt to install its own drivers.

Then, with Windows 7 installed, I temporarily disabled my network adapter. Again, we don't want the Microsoft's drivers when it sees the printer appear the first time.

Finally, I installed the "Dell - Driver" listed above and successfully tested the scanner and printer by hitting one of the Copy buttons. After re-enabling the internet, I was off and running.

Now, it was quite drastic to re-install the o/s. So, this is just a solution that worked for me. But, I can say a Dell A920 will work in Windows 7, which is based off of Vista. It just is not as straight forward as it should be if you happen to get the wrong drivers installed initially.

Posted on Jun 01, 2009

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The vista driver from dell is available by clicking here

Posted on Oct 27, 2007

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If you are able to print and just want your scanning capability (All-In-One Center software) back, do not bother uninstalling, rebooting, and reinstalling the drivers. After 4 hours of this, the problem still wasn't solved.
What worked for me -- and was a quick fix -- was opening Paint. (Go to Start menu, Programs, Accessories, Paint).
Once in Paint: 1) with the the printer on and connected to the computer, go to File, then click on "From Scanner or Camera" 2) click on the link "Adjust picture quality" to set the DPI, contrast, brightness, etc.
I was able to save the scanned picture as a 600 DPI color JPG.
Hope that helps.

Posted on Oct 28, 2010

  • Rick J. Radecki
    Rick J. Radecki Nov 28, 2011

    Thanks a ton, Syanne! That fix worked for me--after spending over four full hours messing with unistalling, installing, uninstalling, restoring (my HP), then installing...Ugh! This fix will definitely work for me, as I could definitely print and such with my DELL printer (hooked up to my newer HP computer), but none of the scan buttons (or the "All-in-One" software on the computer) would work for me. Got it now. Again, THANK YOU!

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Apparently a lot of people are having major problems installing the driver for A920 on windows vista systems, so i called and I got through to tech support, they walked me through the steps, he actually logged himself inside my laptop uninstalled the driver and reinstalled it!!  My printer now works!!!!  If you guys are having problems call tech support they can help you, but what I also found out was Mac is NOT compatible!!  Nothing will work.. When you call into Tech Support have your Service Tag number ready, it is listed on the back of your printer, the last set of numbers..it is very important to have that number so if the Tech guy has to log into your computer then that number will be required to do so. I hope this helps and solves everyones frustrations about Vista!!!

Posted on Aug 25, 2008

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Solution # 5 WORKS !!!!!! Unplug the printer from PC. Download the Vista drivers. Unplug PC from Internet. Plug printer back into PC. Then install. Hook back up to internet. Buttons on top still won't work...but you can send commands from the PC. Bought me some time to find a new printer....."sigh"

Posted on Nov 08, 2009

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BigLou the solution DOES NOT WORK!!!! Help! BigLou Help!!!
With all this trouble, just buying a new printer will solve the problem with Dell A920

Posted on Jan 19, 2008

  • Renee Clemons Mar 16, 2008

    Same AIOcexe not responding popped up too....after I installed the driver it froze my laptop so I shut it down and just about threw the computer across the room...I restarted checked my printers folder and there was my Dell A920 I clicked "Default Printer" and printer has performed correctly. There are times suddenly the printer stops communicating so I unplug it and turn it back on or restart the damn computer and all is well until the next non-communication. I did however install reinstall delete and install again and it worked! Frustrating!

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Yea install windows 7 and it automatically detects and downloads the drivers for you (im doing it as we speak)

Posted on Apr 30, 2009

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I downloaded the driver from Solution # 6 and the printer is working in my Win 7 64-bit!!

WooHoo!!

Posted on Jun 05, 2010

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Uninstall and try re-installing the Vista driver(At the Dell site) while the printer is disconnected from computer. Connect the printer (USB port) when the install program tells you to. The install program finds the printer, makes one little adjustment and then you cabn re bpoot your machine while the printer is connected and ON. I have had no major problems by doing this only when I two side print - the re-insert paper message comes up through interactive services.

Posted on Jan 14, 2009

  • tkreigh Nov 24, 2010

    If you've installed Vista 64-bit or Win7 64-bit, the driver you need (as of now) is at:
    http://www.userdrivers.com/Printer/Dell-...

    Click R153048.exe and it will kick off the install. Dell has apparently disowned support for this old inkjet.

    Printer/Scanner/Copier functions, they will all work.

×

I downloaded R153047.EXE from Dell's website and installed it. After doing that I can now print from Windows Vista Ultimate (it solved the "cannot communicate" problem). However the buttons on the printer STILL do not work to bring up the All-in-Once Center software. I can scan using "Windows Scan and Fax" and it works fine. The only problem seems to be the All-in-One Center software that doesn't work therefore causing the printer buttons to do nothing.

It isn't great but that's how I got it to work. Hope this helps.

Sorry I didn't post a link directly to the file, but I already closed the browser window where it was. :)

Posted on May 18, 2008

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1. download this: http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R153047&SystemID=PRN_ALL_A920&servicetag=&os=WLH&osl=en&deviceid=4328&devlib=0&typecnt=0&vercnt=1&catid=-1&impid=-1&formatcnt=1&libid=40&fileid=203947 2. double click to extract 3. the folder should automatically open after extraction, scroll down to the setup icon 4. run setup. 32-bit and 64-bit.

Posted on Jun 09, 2009

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SOURCE: Dell A920 with Windows Vista

see if you can get a driver from dell web page that works with vista

Posted on Feb 22, 2008

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2 Answers

Is there a windows 7 driver for the A920


First run Delete Print Jobs to remove any stuck print job in the queue.

Disconnect the printer.

Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

Restart your computer. Make sure the printer is removed.
Manual Printer Driver Removal

Download the Vista 32-bit drivers for Windows 7 32-bit or the Vista 64-bit drivers for Windows 7 64-bit. Install the Vista drivers in the Vista
Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).

Links to the patch/drivers can be found at...

Dell A920 All-In-One Inkjet Printer owners thread (W7)
Remember virus programs and firewalls will block communications.


Rick


Oct 19, 2011 | Dell A920 InkJet Printer

2 Answers

I have a dell printer A920 and an acer computer with windows 7. Having trouble getting the printer to work


First run Delete Print Jobs to remove any stuck print jobs in the queue.

Disconnect the printer.

Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal

Download and install the Vista 32-bit drivers for Windows 7 32-bit or the Vista 64-bit drivers for Windows 7 64-bit. Install the Vista drivers in the Vista Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on)

Links to the patch/drivers can be found at...

Dell A920 All-In-One Inkjet Printer owners thread (W7)

Virus programs and firewalls will block communications.


Rick

Apr 18, 2011 | Dell A920 InkJet Printer

1 Answer

My dell a920 printer won't print with windows 7


Hi There

Not no if you may have the wrong driver, this one is for Vista and most Vista drivers will work on Windows 7 gave it a go.

I have put a driver for you on my website for you it for windows Vista to download just click on the driver link and it will download for you, best to save it to your desktop so you can find it.

Link = http://www.4all2sell.com/driver/Dell-A920-Vista.exe

After you have downloaded it just double click on the icon Dell-A920-Vista.exe and follow the instructions to run the.
Please call back to say if it works for you Thanks

All The Best: Pineworks

Feb 11, 2010 | Dell A920 InkJet Printer

1 Answer

Dell A920 with Windows Vista


Hi!

That A920 is working with vista, here is the drivers for thet:
http://support.dell.com/support/downloads/driverslist.aspx?os=WLH&osl=EN&catid=-1&impid=-1&servicetag=&SystemID=PRN_ALL_A920&hidos=WW1&hidlang=en&TabIndex=
Dont forget to download and install the application to, you need all the files on that site


For that 968 printer, uninstall it, download the files from the link below and reinstall it, that will make your printer work again
http://support.dell.com/support/downloads/driverslist.aspx?os=WLH&osl=EN&catid=-1&impid=-1&servicetag=&SystemID=PRN_ALL_A968&hidos=WNT5&hidlang=en&TabIndex=

Let me know how it goes

Good luck
Nic


Mar 30, 2009 | Office Equipment & Supplies

1 Answer

Misplace CD for Printer A920; need to download if possible without CD


You can find the driver for the Dell A920 printer at:
http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=19&l=en&s=dhs&os=WLH&osl=en&catid=&impid=&SystemID=PRN_ALL_A920

If your operating system is Windows XP, you can download the driver directly from that page. If you have Windows 2000 or Windows Vista, you can change the operating system at the top of the page to get the correct download.

Mar 23, 2009 | Dell A920 InkJet Printer

1 Answer

Dell A920 with Windows Vista


Hi,

For a Dell A920 (Personal All-in-One), pls download OS appropriate driver(s) from here. Pls select Vista, thereafter, install.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards. Thank you for using FixYa.

Aug 21, 2008 | Dell A920 InkJet Printer

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Dell A920 Inkjet Printer is not communicating with an HP Pavillion dv6700 laptop with Vista Operating System


It could be related to Vista. Check Dells website to see if they have a Vista driver for it.

If you have another USB Cable you can try swapping it.

If you have a spare USB Port, you can try swapping that as well.

Jun 15, 2008 | Dell A920 InkJet Printer

1 Answer

Dell A920 with Windows Vista


see if you can get a driver from dell web page that works with vista

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