Question about Xerox Phaser 8500/DN Printer

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44596 My printer broke down. As electrician I moved the plastic cover. The gear for the Maintenance kit was broken off on the 3 places where it was screwed on. Errorcode as described. I repaired it by placing new screws, and it fits perfect. Now the printer boots correct, tests the gear ok, but stops with the same errorcode. Hope not to recycle the printer already at 45.000 pages. I know Service Mode, and the tests are running, and stops at the same code. But what does it mean?

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  • computer concepts
    computer concepts Dec 20, 2014

    Hi John P, I want to help you with your question, but I need more information from you. Can you please add details in the comment box? what is the full error code. there are 4 sets of numbers when the error displays

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6 Suggested Answers

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Posted on Jan 02, 2017

  • 2072 Answers

SOURCE: Maintenance kit for Xerox 8500

Contact the company that you purchased the maintenance kit from.
They should have the solution or send you a replacement.
I know of no way to change the Xerox printer to match up with a non Xerox maintenance kit. They would not set the machine up to accept non Xerox products since that voids warranties.

Posted on Jan 15, 2008

  • 3 Answers

SOURCE: 8400 blurry print

I had a similar problem. I discovered that the imaging drum was too hot. There is a temperature sensor that rides on the drum surface to monitor the temperature. You can see it if you lift the exit cover on the right side. The sensor is white, and has a thin probe which rides on the drum surface. There's a single screw accessible from the right side which holds it in place. A hole on that side will allow a screwdriver (torx) to access the screw and the little unit can be removed (be patient- it can be done!). Clean the probe with some alcohol and replace it. The problem is caused when the ink on the drum smears because it's too hot. Dirt (wax and oil)under the sensor probe prevents contact with the drum, and makes the printer think the drum is too cold.

Posted on Apr 08, 2008

  • 2072 Answers

SOURCE: 8550DP Maintenance Kit

First of all make sure it is the right kit. The part numbers for teh 8550 and 2424 are very close, one ends in 675 the other in 657, so they have been known to be mixed up.
then here is the documentation..

Problem:
The machine displays the Replace Maintenance Kit after the Maintenance Kit has been replaced.
Cause:
There may two causes for this issue.

  1. The machine does not recognize that the Maintenance Kit was removed. This would likely be caused by a defective Drum Maintenance Pivot Plate.
  2. The machine corrupts the CRUM on the new Maintenance Kit. This may be caused by a defective Drum Maintenance Pivot Plate or IO Board.
Solution: thumbsup.gif Fixed! thumbsdn.gif Did not fix.
  1. While the Replace Maintenance Kit message is displayed, remove the Maintenance Kit. If the displayed message does not change to "Maintenance Kit Missing," replace the Drum Maintenance Pivot Plate and install a new Maintenance Kit.
  2. While the Replace Maintenance Kit message is displayed, remove the Maintenance Kit. If the displayed message changes to "Maintenance Kit Missing," replace the IO Board and then install a different NEW Maintenance Kit. If the problem persists, replace the Drum Maintenance Pivot Plate and install a different NEW Maintenance Kit.

Posted on Apr 18, 2008

  • 2072 Answers

SOURCE: 8500 Phaser error 07 010 43: 6975

6975 I know of nothing that references.
I honestly don't know where you could get a manual. Other then try googling "the parts drop" and calling them. Talk to Britt.
Normally that print block is sticky or the cleaning blade is stuck to the print head causing that error.

Posted on Aug 11, 2008

  • 2072 Answers

SOURCE: need to print but the maintenance kit is late

No. That maintenance kit has a chip attached to it. That will reset the machine, It is just a white roll impregnated with silicon to clean and maintain the surface on the drum.
It will take replacement of the kit to reset the machine.

Posted on Nov 04, 2009

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Xerox phaser 8560 errorcode 07,009.42:44596


there are no screws for the maintenance kit. if you are taking about the gear assembly with the motor, there are 3 places where the screws go in, however just replacing the screws does not hold that part properly. there is a kit for that, also you might have a damaged dm camshaft.
once you get the printer fixed, and you buy named brand ink, we can get your printer back to warranty, feel free to ask

Feb 12, 2014 | Xerox Phaser 8500/DN Printer

2 Answers

Fuser error


Your machine is in need of a new fuser unit. HP LaserJet 2400 Maintenance Kit Installation - Fuser (Part 1 of 2) Installing the fuser. Turn the power off and unplug the printer. Wait 20 minutes for the printer to cool.
Open the back door of the printer, using enough force that the door opens completely and the hinge locks disengage, as shown below.

2400_openbackdoor.jpg Remove the 2 screws circled in red below.

2400_removebackscrews.jpg Close the back door, and then flip the printer so that it rests on its face. 2400_closebackdoor.jpg 2400_flipprinter.jpg

Next swing open the paper guard which shields the back of Tray 2 when it is installed.

2400_openpaperguard.jpg

Looking inside the Tray 2 cavity, use a flatblade screwdriver to release the two tabs--one on each side of the rear cover.
2400_pryleft_backgate.jpg 2400_pryright_backgate.jpg

Next remove the rear cover from the printer by pulling down and away.

2400_remove_rearcover.jpg

Fuser Installation Continued . . .
Pry the grey DIMM cover loose and remove it.

2400_removedimmcover.jpg

Use a small flatblade screwdriver to disengage the tab on the connector shown below and unplug the connector.

2400_unplugleftconnector.jpg

Next (on the right hand side) remove the small black plastic cover, located near the green fuser gear, which hides the other fuser wires.
2400_removewirecover1.jpg 2400_removewirecover2.jpg

Then unplug the two connectors shown below and free the yellow/white wire from its guide clasp.

2400_unplugrightconnectors.jpg

Now remove the four screws holding the fuser in place (shown below).

2400_removefuserscrews.jpg

Now remove the black plastic piece shown below, the duplexer inlet guide. Gently pry the tabs on both ends loose and slide/rotate the guide back towards the fuser to release it.
2400_removeduplexguide2.jpg 2400_removeduplexguide3.jpg

Now you can remove the fuser, just pull it straight out towards you. Don't install the new fuser until you've replaced the main motor gear, as shown below.

Replacing Fuser Drive Gear

With the fuser removed, look into the printer and locate the main fuser drive gear on the left side of the fuser cavity (gear circled in red below).

2400_geartoberemoved.jpg

Use a flathead screwdriver to pry the gear's release tab and remove the gear by sliding it off its metal bar.

2400_gearreleasetab.jpg 2400_removegear.jpg

Slide the new gear onto the metal bar--make sure the gear's release tab faces outwards so it will be accessible again--and lock the gear firmly in place.

Now repeat the fuser removal process backwards as you install the New Fuser:

Insert the new fuser and replace the four fuser screws. Replace the black plastic duplexer inlet guide, making sure both tabs click in place. Re-plug the single connector on the left side, and the two connectors on the right side. Replace the wire cover on the right side. Reinstall the DIMM cover. Finally, replace the back cover with its screws.



This is a difficult installation which should be done by a technician. Good luck with it !

Sep 23, 2011 | HP LaserJet 2420 Printer

1 Answer

Put a brand new maintenance kit in Xerox Phaser 8560 and it died


This is from the service manual. The lobes on the camshaft that rotates the maint kit up are know to crack. If they have rotated on the shaft this could cause your problem.
If you remove both sides and home everything it will come ready as long as nothing is broke
Harry

The 7,007.49, 7,008.41, 7009.42, and 7,010.43 errors indicate that the
Printhead was unable to tilt normally on its axis. Possible causes include:
??  The printer was powered off in the middle of a cleaning cycle and the
Wiper Blade has frozen to the Printhead.
??  A Drum Maintenance Camshaft lobe is broken and holding the Drum
Maintenance Kit’s oil roller against the Drum when it should be retracted
to its home position.
??  Process Drive not being aligned correctly.
??  A damaged Printhead Restraint.
??  Ink spilled in the Roll Block preventing proper Printhead motion.
??  Ink or other debris under the Printhead preventing proper motion.
??  The Wiper Assembly not being aligned correctly or ink spilled in the wiper
tracks.
??  The Head Tilt Gear not being homed correctly.
??  The X-Axis Motor nose cone not being installed correctly.
??  The ferrite torrid on the Printhead interface cable has slipped behind the
Printhead causing the Printhead to bind when it tilts backwards.
??  The black plastic shroud on the back of the Printhead is snapped off and
binding the Printhead when it tilts back.
Caution
After servicing the printer, manually set the following assemblies to their
home position before powering on the printer. See Section 6 for
instructions on setting these components to their home positions.
??  Printhead (tilted forward and disengaged from Printhead tilt gear)
??  Head Tilt Gear (disengaged from Process Drive train; arrows on left
frame point to each other)
??  Wiper Assembly (bottom of travel)
??  Process Drive (holes on Transfix Camshaft and Drum Maintenance
Camshaft line up with marks on frame, large gears within assembly
line up with holes in Process Drive housing)

Oct 21, 2009 | Xerox Phaser 8560DN Laser Printer

2 Answers

Mechanism that reports closed door is broken, HP 6988. This is a plastic arm that engages the cartridge door and tells the printer that the door is closed.


There is a DYI fix for this that is simple to do.

Looking at the front of the printer, you will need to remove white panel in the RIGHT side. (Pull outward on the bottom of the panen and it should easily come off without damaging it.) This will reveal the small gears that are attached to the printer and the lid.

There is a small plastic piece sticking thru the side of the printer and is moved by the gears. When the printer lid is open, the plastic piece is allowed to move down towards the bottom of the printer. When the lid is closed, the plastic piece moves towards the top of the printer.

In the printer I just fixed, the plastic gear was partially broken and the part that should contact this plastic piece was missing.

The fix:

1. Use tape an tape the plastic piece to the top of the hole so it will always register the lid as being closed

2. Keep the side panel off and, when you close the lid, make sure the plastic piece is lifted and held in place by what remains of the gear.

This fix just saved my customer from having to discard over 10 ink jet cartridges - easily several hundred dollars.

While this fix is not supported by HP, it will allow you to continue to use the printer.

Oct 04, 2009 | HP DeskJet 6988 Printer

1 Answer

Brother 2140 toner light keep flashing and i just replace it with new toner


You need to look at the toner cartrage if it was a new or compatible cartrage bought to replace the old one the problem would not exist unless the printer is broken.(Or if the replacement has a missing or broken or miss postioned counting gear.)


Thier is a counting gear on the left side and on new or replacement cartarages it is in the 11 oclock postion when it is new. When the toner is all used it moves to the 3 oclock postion. What you need to do if you refilled the toner from a refill kit is to manually move the gear.

I believe thier is two ways to do this one buy a reset gear tool.

The other way that I do is to remove the three screws carefully that holds all the gears in place. Dont worry as it is just the cover and you can not really break the cartarage unless you strip the screws.
Once opened manually using your hand push firmly on the counting gear until you move it back to the 11 oclock postion. Then carefully reassemble the cover.
Once you place the cartrage back in the light will go off on its own and the toner counter will be reset.

3 don'ts
Do not try to only move the counter without refill you may get a few pages but this is bad for the printer
Do not leave any toner in the cartrage when refilling as this contaminates the toner and really shortens the refill life, try to get all the toner out as possible before refill.
Do not keep reshaking the cartrage and place it back in the printer, everytime you insert the cartarage the it can snag or be inserted a tiny bit wrong and break the gears in the printer. Do so in emergencys only, the rest of the time just refill the toner. $10 with delivery on ebay

Jul 09, 2009 | Brother HL 2140 Laser Printer

1 Answer

Keep getting an error message "202 Paper Jam Open Rear Door", cannot clear the message. We ordered a maintenace kit maybe 3 months ago.


If you can't see any paper stuck inside the printer when you open the rear door or when you remove the toner cartridge, the rear paper flag is either stuck or broken.
The flag is a small piece of plastic which sits at the rear of the fuser and as the paper exits the fuser it pushes the flag down. The easiest way to see this is to remove the rear door then the rear cover (two screws).
If it's broken you'll require a replacement fuser (i don't think you can get the part separtely), but if you have recently installed a maintenance kit, i would contact the supplier and ask for a replacement.

Apr 20, 2009 | IBM Infoprint 1352 Laser Printer

1 Answer

System Error 07,007.40:36266


That is an issue with what is called the process drive motor assembly.
That is located on the right side on the lower front of the machine.
It is a motor with a gear train attached. Some things that happen is the the gear racks become mis timed. You have 2 locating holes and an arrow that have to align for it to run properly. The motor itself may be bad.
That assembly is responsible for driving the maintenance kit up and down to clean and prepare the drum. So something in the maintenance kit may be binding and or the lift plate for the maintenance kit may be broken or off track. That plate is the black plastic assembly that lifts the maintenance kit.

Feb 01, 2009 | Xerox WorkCentre C2424DN All-In-One Laser...

1 Answer

Error 07,010.43:29827


That code can be caused, ( normally) by 4 different things, maybe 5.
The noise you are hearing is from the maintenance kit. It moves up and down to clean and prepair the drum for a print.
1. Take the maintenance kit out and look in the opening with a flashlight. See if there is ink built up in that back side of the printer under the maintenance kit. Normallyh it will be yellow ink in that area. If so you will have to remove the scanner and document feeder, then the left cover, you may also have to remove the right side for the front cover to release the left cover.
About mid way back toward the bottom of the frame there will be where you can clean that ink out. While your at it, and waht could also be the problem, is a stainless steel pivot block. avout 1 inch square will be contaminated with ink also, clean it well.
2. The maintenance plate, the black piece that lifts the maintenance kit, may be warpted or broken, You can see is when you remove the maintenance kit.
3. The process Drive motor assembly may be mis timed. It is on the right frame toward the front. It has 2 timing holes, which you can put paper clips into, to align the upper and lower gear train, and also the arrow on the bottom metal plate must align with the arrow on the gear.
4. The print block referenced earlier may be causing the print head to bind, but rarely does that cause a noise, I add that because you may be hearing the X-Y axis motor and since it is faulting out, you may really just notice it more. But the block would more likly cause an 07,010,45 not a 43.
5 The print head wiper may be tacked to the print head.
Let me know if you need some more help..

Aug 28, 2008 | Xerox Phaser 8500/DN Printer

1 Answer

Phaser 860 maintenance tray A stuck


1. The Maintenance Drawer will not come out. - Often times this can be overcome by waiting 2 minutes for the ?Hot Ink? timer to expire, then remove the Maintenance Drawer. 2. If the printers Maintenance Drawer is locked in place and can not be removed and there are no cleaning functions currently taking place then the Maintenance Drawer can be unlocked by removing the right side cover and move the Cap/Wipe/Purge belts evenly down to the home position. This will raise the sensor flag from I/O Left and disengage the locking pin that is preventing the Maintenance Drawer from being removed. 3. If either Maintenance Drawer Guides (Blue Plastic Rail guides) have been replaced or removed and reinstalled and this is preventing the proper insertion of the Maintenance Drawer then check on the outside of the chassis frame that both rear locking tabs for the rail guides are protruding through the printers frame and are properly seated and notched into place. ? If they are not properly installed and seated then remove the rail guides and reinstall and then test for proper insertion and removal of the printers Maintenance Drawer. 4. Obstructions or spilled ink (wax) may be covering the Drum Maintenance rail guides and preventing the proper insertion or removal of the Maintenance Drawer. ? Check the printers Drum Maintenance Rail guides for any paper scraps or spilled ink or leaking ink from the Printhead. Make sure that there is no spilled ink under the Maintenance drawer waste tray and that it is seated properly. TROUBLESHOOTING TIPS AND HINTS: In order to provide more clearance when removing the printers Drum Maintenance rail guides, use the X-axis gear to move the Printhead away from the drawer guide that you are removing/installing. Also raise the Cap/Wipe/Purge assembly to reduce interference. When a drawer rail guide is mounted, double check its rear locking tabs where they go through the chassis side frame. Both blue tabs should be visible on the outside of the frame of the printer.

Apr 28, 2008 | Office Equipment & Supplies

1 Answer

Can't put maintenance kit in


You can remove the left, as looking from the front, side cover and manually crank down that white cam that moves the kit up and down.
It is opreated by a clutch. Removing that clutch makes it easier to lower.
Left hand side, looking from tehe front. Just do some observation to determine what you need to move. Should not be a problem.

Feb 05, 2008 | Xerox Phaser 8400 Laser Printer

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