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Printer says "ready", but will not print. 1 document in queue says "deleting" but will not delete

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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the_fire
  • 432 Answers

SOURCE: Printer failing to print

start --> run --> services.msc

press enter / click on ok

scroll down to print spooler and right click on it and click on restart and then go back into printers and faxes and right click on printer and cancel all documents or delete the print job

If that fails to work you may need to use the utility that came with your printer to cancel it - short of that you can just turn the printer off for about 5 seconds and back on.

Posted on May 25, 2009

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  • 13 Answers

SOURCE: Can't delete document from printer queue. Can't print anything.

I've had this problem several times, and the only solution is to restart your system. Once rebooted, the printer will continue printing your other documents

Posted on Jun 07, 2009

techbuster
  • 5081 Answers

SOURCE: Document won't delete from printer queue after printed

Have you tried to stop the spooler service in services?

Option 1)
Click on start orb
Type in search window:
services.msc
click ok
Scroll down to Print spooler service and click on it in the right side window.
On the left side click stop the service and wait forthe process to stop .Do not close the window yet. You will have to restart it here later.
next delete the print job in the printer queue then restart the spooler service
Resubmit your new print job.

Option 2)
If that doesn't clear it, the next step would be to stop the spooler
service as stated above
Go into windows explorer
(Print job data is collected and stored in a spool file in the spooler folder.)

It is located in:
C:\WINDOWS\system32\spool\PRINTERS

Your print job will show 2 files there Example below:
00002.SHD
00002.SPL

Delete the files located in there. There may be several of them depending apon how many print jobs you submitted. You will have to resubmit your print jobs all over again.
Next go back to services window and restart the spooler service

That will definitely fix it.

Posted on Aug 19, 2009

s_4u_11
  • 535 Answers

SOURCE: I can't delete a document in the queue for

remove usb cable from the printer then try to cancel it then after switch off your printer then after trying to cancel if problem occurs then u have remover your printer driver and reinstall it

Posted on Nov 14, 2009

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printmastert
  • 3344 Answers

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    SOURCE: My printer won't print...there's a document in

    Try these steps to remove the print jobs stuck in the queue. Follow the instructions carefully:
    First, you have to stop the Print Spooler. To do this: 1. Click on the Windows logo start button. 2. Go to Control Panel 3. Open Administrative Tools 4. Open Services 5. It will pop-up a Services window. Scroll through the list and look for Print Spooler. 6. Double-click on Print Spooler, and click on the Stop button. Click on Ok button. Set the window aside.
    Second, you need to clear the print jobs in the Spool folder. To do this: 1. Click on the Windows logo start button. 2. Type Spool in the Search bar. 3. Open Printers folder 4. Delete all the files in the Printers folder. Close the window.
    Third, you have to re-enable the Print Spooler. To do this: 1. Go back to Services window. 2. Double-click on Print Spooler, and click on the Start button. Click on Ok button. Close the Services window. Click on the Windows logo start button. Go to Control Panel and open Printers folder. Refresh the page. That should clear the print queue now.
    If it still won't print, make sure to clear the print jobs in the queue again and try to reinstall the software. If you need more assistance, leave a comment and I'll get back to it. Thanks.


    Posted on Jun 21, 2010

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    2 Answers

    What to do if after canceling the printing in queue document its status is still showing deleting ?


    Give it a few minutes. Sometimes it takes awhile to delete the document.

    If that fails, turn off the printer, wait a minute, then turn it back on. The document should be deleted.

    Jun 29, 2015 | Office Equipment & Supplies

    1 Answer

    My printer is on and connected and my computer recognizes it. I selected it when I printed and it says "1 document in queue" but it won't print. How do I fix this?


    Delete the document in queue, press Ctrl+Alt+delete at the same time and select 'Task Manager'. If the Print Queue is still appears in 'Applications' select and stop it. Turn off printer and Restart P.C., when P.C. is ready turn on the Printer fingers crossed Print Queue is no longer there. You should be able to carry on printing.
    Thumbs up please if this works for you, thanks

    Aug 24, 2010 | HP PhotoSmart C4180 All-in-One Color...

    2 Answers

    Document stuck in queue and will not delete or print.


    Its a common problem. All you have to do is to restart the Print Spooler service and delete the print queue. To restart the service follow the steps: Open Control Panel > Administrative Tools > Services. Now find service named "Print Spooler" and right click over it and select "Restart" to restart the service.
    Now open the "Printers and Faxes" folder and try to delete the print queue. Now you will be able to delete the print queue. If applicable you can follow the steps once again if any print queue refuse to get deleted.
    Once the print queue is empty, you can print from your printer smoothly.
    Cheers!

    Apr 05, 2010 | Dell 926 All-In-One InkJet Printer

    1 Answer

    Printer keeps printing page after page of meaningless symbols.


    Did you have document in queue?If you have delete all documents in queue and restart the computer.Then restart printer.Wait to document in queue deleting.If you haven't documents in queue reinstall the drivers.First delete old, reset computer and install new.

    Nov 04, 2009 | HP DeskJet 940c InkJet Printer

    1 Answer

    Document won't delete from printer queue after printed


    Have you tried to stop the spooler service in services?

    Option 1)
    Click on start orb
    Type in search window:
    services.msc
    click ok
    Scroll down to Print spooler service and click on it in the right side window.
    On the left side click stop the service and wait forthe process to stop .Do not close the window yet. You will have to restart it here later.
    next delete the print job in the printer queue then restart the spooler service
    Resubmit your new print job.

    Option 2)
    If that doesn't clear it, the next step would be to stop the spooler
    service as stated above
    Go into windows explorer
    (Print job data is collected and stored in a spool file in the spooler folder.)

    It is located in:
    C:\WINDOWS\system32\spool\PRINTERS

    Your print job will show 2 files there Example below:
    00002.SHD
    00002.SPL

    Delete the files located in there. There may be several of them depending apon how many print jobs you submitted. You will have to resubmit your print jobs all over again.
    Next go back to services window and restart the spooler service

    That will definitely fix it.

    Aug 19, 2009 | Lexmark Office Equipment & Supplies

    1 Answer

    Docs in queue won't cancel so I can print another document


    turn of the printer and unlug the data cable.
    go to start>>printer and faxes, open the printer queue and deleted the job.
    plug in the data cable and turn on the printer

    Jan 29, 2009 | HP LaserJet 1020 Printer

    1 Answer

    Unable to Cancel Documents in a Print Run


    if you want to stop a print run simply press the stop button on the printer
    next go to the control panel and get to the add a printer section
    click on the printer and open up see what is printing
    highlight all in the print queue and delete it there no print queue , nothing to print
    to be sure and not waste paper remove all but 1 sheet and press the start button
    keep using that paper until what is spooled in the printer memory has been used

    Mar 24, 2017 | Canon BJC 4400 InkJet Printer

    2 Answers

    Unable to clear printer queue


    I had a related problem. Couldn't delete a job from the queue nohow. I wound up deleting various processes (CTRL ALT DEL PROCESSES tab) and it cleared it.

    Mar 01, 2008 | Canon PIXMA MP780 All-In-One InkJet...

    1 Answer

    Can not clear the print que


    Follow these steps to resolve the issue. Step one: Delete the print queue Open Print Setup Utility located in the Application/Utilities folder. Double-click your printer in the printer list to open the print queue. Click the Stop Jobs icon. Click to select the document, and then click the Delete icon. Repeat the steps for all the jobs in the print queue. When the print queue is empty, click the Start Jobs icon. A message appears: No Jobs Printing . This indicates that the queue is clear. When you have cleared the queue, retry your print job. If the procedure has not resolved the issue, repeat steps 3 and 4. If the issue still persists, continue to the next step. Step two: Remove the printer from the list Open Print Setup Utility , located in the Application/Utilities folder. Click to select the Photosmart icon. Click the red X to delete the printer from your system. Close all open windows, and restart your computer. Step three: Add the printer to the list Open Print Setup Utility located in the Application/Utilities folder. Click Add . Select the printer that you want to add, and click the Add button. After a few seconds, your printer appears in the printer list, and your printer is ready to print.

    Sep 13, 2007 | HP PSC 1410v All-in-One Printer

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