Question about SanDisk Sansa e260 MP3 Player

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Continued Lost Memory...

So, I've been having some trouble with my 4GB Sansa e260 MP3 player for a while now. To start off, my music files have been disappearing and/or turning into "bad tracks" for a while now. I've learn to fix that problem by formatting it. So far, I've had to do it three times and it helped. Buuut... The last time I updated it with some new songs, the memory on it can never seem to hold my last settings and when I start it up, it always goes directly to the language set up when I know it was last at english when I last turned it off. Same with all the other settings. Anyways, I thought if I formatted it yet again, it would solve itself... Nope, that didn't happen. When I finally finished putting all the songs back on it, I turned it on and the same thing happened, and, I have no songs either... But when I hook it back up to my computer and check in the files, it says all the music is on there...

I really like this MP3 player a lot, and don't really consider getting a different kind, but all these troubles I've been running into constantly is starting to really piss me off. Also, when I bought it I forgot to get it under the store warranty and I'm not sure if I can exchange it. Any and all help would be kindly considered. If you have any suggestions or help, please contact me at

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Re: Continued Lost Memory...

Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
-Tha Mp3 Doctor

Posted on May 23, 2008

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