When on the webcam to my son, he can see me on the webcam but I cannot see him even though he has his webcam on. The problem lies with my webcam and not his because he is constantly on his webcam with other people and there are no problems.
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There should be no problem with this - a couple of points worth noting 1) you will need to download DirectX to support your cam 2) If the laptop has a built-in webcam this will have to be disabled in your Device Manager Imaging folder - Expand the folder and right click on the webcam text for menu. 3) The latest webcam software can be downloaded from the website
Webcam software is notorious for remaining hooked up on old programs it was used in - even if you have exited the program correctly. You have to reboot the software by unplugging the camera for a few seconds from the USB If you want further advice visit the Logitech website - Identify your camera and click on it to navigate to the support page for your model
First check the camera and see if the button on the camera is stuck in the on position from the fall. If no, do this,
Go to "TOOLS", click on "OPTIONS," Then go to
"Audio Settings" and click on it. Make sure both the Microphone and
Speaker's are correctly chosen.Then
"make a free test call." Wait till the voice tells you to
record. Then when finished talking wait for the test persons voice to
insure your audio transmission is working. Then go back to options and
test your video settings. Click on Video Settings and proceed to set up
you video camera. Also, you can visit this site for additional
information to setup video.
Hope this helps. Bud