Question about Computers & Internet
Most connection problems that prevent streaming occur on the device itself, or on the home network. In a nutshell, we will have you test the Internet connection on the device, log out and back into Netflix, restart your device, and restart your home network equipment.
Select your device from the list below for steps tailored to your device:
A Blu-ray player, Smart TV, or Media Streamer
Apple iPad, iPhone, or iPod touch
Microsoft Xbox 360
Microsoft Xbox One
Nintendo Wii U
Sony Playstation 3
Sony Playstation 4
Sony Playstation Vita
An Android device If you've tried the steps above and still can't connect to Netflix, check to see if we've reported any service outages. It's pretty rare, but sometimes we have problems connecting to the Internet, too.
Posted on Feb 17, 2014
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Posted on Jan 02, 2017
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