There are two type of cartridges for cx 73 and 91 and now they introduced 91n and 73n. if your old color cartridges are 91 and now you inserted 91n black it wont be accept it. you have to change all the four cartridge same model.
maybe the cartridge you buy is not same brand of your printer,, or try to remove printer driver using the ad and remove program, uninstall completely the driver and install gain
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