Question about Dyson DC23 Bagless Canister Cyclonic Vacuum
I have cleaned the filter and there are no blockages. But there is no suction by the beater bar and when I try to pull out for carpet nothing happens. It does not lock.
Hi Jean, it's Jack at Dyson.
I'm sorry to hear your DC23's Turbine head doesn't seem to be working correctly. Often this can be caused by a blockage in the floor tool, wand or hose, or because the filter needs a wash. However, I note you have already checked for this.
We'd appreciate the opportunity to take you through some quick troubleshooting checks when you have your machine to hand. If we're not able to resolve the issue we can confirm if your machine is within our 5-year guarantee period, and whether a repair or replacement part is covered.
You can reach our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Posted on Mar 11, 2014
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Posted on Jan 02, 2017
I'm sorry to hear you're having difficulties with your DC17. Although I note you've already checked for blockages, it's a good idea to follow the steps shown in our online Support guide to make sure everything is correct with the machine:
Please also check that the filter has been washed as shown in the video below - in normal use, this should be done at least once every 3-6 months. Use cold water without detergent, and allow at least 24 hours for the filter to dry completely before replacing it.
This should resolve the issue, but if you're still concerned, please get in touch with us directly so we can provide further assistance. You can call us free on 1866MYDYSON, or email askdysonUS@dyson.com.
Dyson Online Customer Support
Posted on Nov 07, 2011
SOURCE: dyson dc23 lost suction
Hi there, it's Jack at Dyson.
I'm sorry to hear you're having difficulty with your DC23, but I'm sure we can help. If your vacuum doesn't seem to have as much power as it should do, this is likely to be due to a blockage in the Turbine head, wand or hose. In addition to this, the filter may need washing.
To check for any blockages, please follow the steps shown in our online Support guide:
In normal use, we recommend washing the filter at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 24 hours for the filter to dry completely before replacing it.
I'm confident this will resolve the issue, but if you'd like further assistance, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).
Dyson Online Customer Support
Posted on Dec 07, 2012
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