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My shredder would not sense paper being inserted and the sensor could not be cleaned. So "Auto" no longer worked but the manual reverse DID work. I opened the thing up, reversed the polarity on the red and black wires on the connector for the main drive motor and VOILA!!! I can use my shredder in manual mode by switching it to REV. Be mindful that this keeps the motor running until it is switched off. This can heat the motor and cause failure so I limit my shredding to 60 seconds then give it a rest so it will cool down. Also there is no emergency reverse so watch your fingers and neck ties.
I got mine to work by running it on reverse for a moment then sliding it to auto. It stopped. Then I did it again. This time auto ran just for a second then stopped. I did it a third time but I had a sheet of paper ready in the feeder. Ran on reverse. Slid it to auto and it took the paper and shred it. I did it a fourth time. Reverse slide auto and feed shred the paper. Fifth time Auto shred the paper without reverse. :)
Continue to alternate between auto and reverse a number of times. Try to shred narrower pieces of paper at opposite ends to see if it can trigger the auto trigger wire. All else fails, carefully take the shredding part apart and you may find a hugh paper jam underneath.
I just fixed a similar issue. My AS702MX shredder fell off my desk while I was emptying the basket. When I tried to use it after that it only ran in reverse, not in auto/forward (it was not jammed). This meant that the motor was still working. Since this shredder is so old, no longer under warranty, and not working anyway, I decided to open it up. I unscrewed the 5 screws on the bottom (that's all), then the plastic covering opened up. While looking at the shredder from the top (without the plastic cover) you will see a small black plastic trigger mechanism in the middle (this is what the paper hits to start the shred) this piece will push a copper filament onto the motor to complete the "auto" circuit. Well the fall had caused the plastic trigger to dislodge on one side... I popped it back into place and closed it up, and its working fine now. It was really simple to fix.
I have the Infoguard SX100M Axeus, sold by Staples. Only the reverse was working, UNPLUG and open back cover, the paper mechanical switch was working fine, red side switch, the gears and fuse were all ok, I think something on the circuit board was fried. I switched the BLACK and WHITE wires with each other going to the shredder motor, thus when I switched it to reverse, it would go foward and shred. Its working now, only in reverse.
This is an issue with the paper feed sensor which may be a electronic eye or a mechanical switch if it is mecanical you may just have to jiggle the switch a few times, occasionally paper may get stuck behind it not letting it activate. If it is electronic you have bad sensors or bad pc board and you'll have to contact the manufacturer for further info.