Question about Explorer Appliances GRQ15 Top Freezer Refrigerator

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We bought a new GRQ14 1999 and it has never worked. We sent it back to the dealer (Explorer,LLC 7010 Carroll road. San Diego, Ca 92121) They returned it and said it was fine and it still has never worked. We then called then over 15 times and they would never return my calls. I assumed they were out of business. Are they still in business? can we get some help or advice on how to make this 1999 never been used refrigerator work?

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