Question about Lands Phones
I cannot get my NT8B27 phone to program correctly. I am trying to set up voice-mail and call redirection. I have a norstar compact plus CICS unit. and the programming guides i'm using are the Norstar voice mail 2.0 reference guide, Norstar voice mail 2.0 installation guide, and the modular DR5 system coordinator guide. However, when I follow the steps described i get the feature inactive command and I do not know what to do.
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Posted on Jan 02, 2017
SOURCE: Norstar: Inactive Feature (981)
This generally happens from one of two things. Your voice mail system is connected to your phone system through a station port. If it loses connection it will not communicate with the phone system. Loose wire or connection can cause this. or it has just crashed and will need repair or replacement.
First thing you want to do is unplug the unit wait 15 minutes and plug it back in. wait 10 minutes Try feature 981 from a set that has voicemail. if nothing. hit feature 985 from a m7310 set or a m7324 set not a m7208. If it comes back with inactive fearture now your connection between the units is bad or the unit itself is bad. If it comes back with the voicemail intercom # and you cant get into any mailboxes it has lost all programming.Try this first.
Posted on Oct 23, 2008
I'm pretty sure CID is automatic on a CICS....IF you have a CID trunk card. You might want to post the part number on the face of the trunk and we'll see if it's the proper one.
Posted on Jan 08, 2009
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