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Cannot receive fax from Ricoh when it's connected to Linksys ATA

When the Ricoh 4420 NF - multifunction machine connected to the VoIP Linksys ATA it won't receive faxes, but when it's connected to the regular phone line it works fine.

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Posted on Jan 02, 2017

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  • 279 Answers

SOURCE: Fax problem

I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone? When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work. If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP. If you can verify that, we can go from there.

Posted on Oct 08, 2007

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SOURCE: CANT SEND FAX THRU VOIP LINE

Make sure baud rate is set to 9600 and error correction mode (ECM) is off. If this does not correct your issue then you may have to contact your provider to adjust your sample rate (packetization). This adjusts the size of the packets and is often a common fix. You may want to run a ping/tracert from command prompt to check for latency and/or packet loss with your ISP. I'm a voip tech and these are the primary fixes for fax issues.

Posted on Jan 30, 2008

SOURCE: Receiving faxes with a Cisco ATA 186

More investigation implies that faxing over VoIP, as I am doing, requires setting the fax BAUD rate to 9600 bps or slower. So does anyone know if it is possible to set the BAUD rate on the Dell MFP 1600n multifunction printers?

Posted on Feb 23, 2008

  • 1 Answer

SOURCE: Pixma MP530 Fax Problems

I am having a similar problem. You do have to connect your phone to the jack in the machine in the "Phone" jack slot, as well as have another line out to the jack in the wall in the "L" slot. That is all I know. I am having problems with my voicemail. Either I can received voicemail, and no faxes, or faxes, and no voicemail (fax picks up at specified number of rings). It is EXTREMELY frustrating. The machine is *supposed* to be able to discern between phone calls and faxes..and that is not happening.

Have you come across a solution? Aghhhhh!


Posted on Sep 20, 2008

harry_qtech
  • 63 Answers

SOURCE: Connect fax from 6210 to phone via cable modem (VoIP)

In Order to use a Fax functionality of the router you need to connect the small RJ11 cable for telephones on the printer port. These printers do not suppoer VOIP Fax. To use VOIP as fax you can purchase a online VOIP subscription where you can scan and fax the documents.

Posted on Feb 04, 2009

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1 Answer

Fax machine does not receive FAX


The problem is that the codecs used by VoIP IADs are designed to compress voice, not the analog signals sent and received by modems.
In a VoIP Internet world, voice is first converted into packets and then they are sent over the connections that make up our our vast Internet. They may take slightly different times to arrive at their destination. In doing so some packets may be discarded, but the end result is that the receiving VoIP device has enough packets to make a clear and understandable conversation.
We suggest these settings on a fax machine for faxing over VoIP; slowing the transmission rate down and allowing the machine to continue receiving the transmission even though a few bits of data were lost, then faxing over VoIP can become more consistent. Our suggestions in many cases can resolve issues that prevent faxing over a VoIP connection, but not in all cases. If after trying and making all the VoIP fax changes we suggest you still cannot fax over your connection then try a Internet Fax service.

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Fax problem


I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone? When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work. If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP. If you can verify that, we can go from there.

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Hi, I need to connect my comSwitch 5500 to the Cable/internet/VOIP. Command Communications ComSwitch 5500 is a Telephone Line Sharing system- (automatic phone/Fax Switch) sold under the following...


I'm not one hundred percent sure on this, but it does look like you need a separate phone line since VOIP revolves around using your internet as a gateway for making phone calls. And since majority of VOIP uses ethernet connections, or wireless, there is no phone line to use.

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How do I turn off ECM in my Brother MFC 8220?


From the Brother website:
If you are using Voice Over Internet Protocol (VoIP), (a technology that allows you to make telephone calls using a broadband Internet connection instead of a regular (or analog) phone line, review the information listed below. If you are not using VoIP continue to Step 8.

Voice Over Internet Protocol (VoIP) is not a marketed feature of your Brother machine, however there is a compatibility setting available with this machine that may assist with sending and receiving faxes when using VoIP. Adjusting this setting lowers the baud rate (modem speed) and turns ECM (Error Correction Mode) Off. To adjust this setting follow the steps listed below:



  1. Press Menu or Menu/Set => Fax => Miscellaneous => Compatibility.
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If your VOIP adapter has only one service line (VOIP PIN configured) then you have to remove the phone line and connect the FAX line. Now if you have the two service lines (in the both port separate VOIP PIN should be configured) - then you may connect this FAX to the other port. Both (Phone as well ad FAX) will work simultaneously. (Remember - two seperate PINS are required if you attach phone as well as FAX line in same adapter). After attaching the FAX - every think is normal like normal FAX line. Generally you don't have to dial pre country code like 011 or 00 or +, just dial the number starting from Country code.

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Have you tried to do a hard reset on the unit?

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If you want to receive "incoming" telephone-calls:

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and Linksys SPA <--- telephone-line-1 --> telephone hand-set
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or Linksys SPA <-- telephone-line-1 --> mechanical telephone-splitter
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Hi, are you using the phone cord that came with your printer? If so, try a different cord if you have one. Can you plug a regular phone into that wall jack - does that work (dial-tone)? Are you using VOIP (like Comcast triple play), DLS or regular analog telephone service? If VOIP you may need to slow down your fax machine settings. Let me know how you make out. Good luck!

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Receiving faxes with a Cisco ATA 186


More investigation implies that faxing over VoIP, as I am doing, requires setting the fax BAUD rate to 9600 bps or slower. So does anyone know if it is possible to set the BAUD rate on the Dell MFP 1600n multifunction printers?

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