Question about Pc America Restaurant Pro Express

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Can't close out table - won't allow me to add tips to Credit Card

I have an open table that had a split check - the CC now has two entries - and I cannot add a tip to either. It gives an error 40069716. Invoice is on hold. How do I settle this? Thanks!

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  • Pc America Master
  • 1,087 Answers

A review says: "product is FULL of errors and bugs, but the patches to fix the problems are not free!"
There is a forum which may help
http://forums.foodservice.com/index.cfm?FSF_action=view_thread&FSF_UI_tab=forum&FSF_ID=18547

Posted on Feb 13, 2014

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Posted on Jan 02, 2017

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SOURCE: Sales wrong on Shift Report!

cALL pca AND cOMPLAIN tHEY KNOW ABOUT THIS AND HAVE NOT FIXED THE ISSUE, tHEY JUST COST ME SEVERAL THOUSAND DOLLARE IN LOSSES BECAUSE THEY COULD NOT MAKE THERE SOFTWARE DO MATH CORRECTLY.

Posted on Jul 20, 2009

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SOURCE: I need to add a tip line for credit card

Go to your OPTIONS screen, choose SETUP, click on the SETUP SCREEN, click the RESTAURANT FEATURES tab, then click the TIPS tab. Choose YES for the first option. You can also print a suggested tip and percentage underneath this, if desired.

B Mattern
sysadmin@ccybernet.com

If this helps, please return and give me a favorable rating.

Posted on Nov 22, 2010

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SOURCE: Cannot close server shift due

Not sure if this will help your situation, but it won't hurt to try. Go to OPTIONS, SETUP, SETUP SCREEN. Click the SYSTEM ACCESS tab, then the TIME CLOCK tab. Try changing the EOD ALLOWANCE. Try setting to ignore time clock and allow EOD with on hold transactions.

B Mattern
sysadmin@ccybernet.com
Please return and give me a favorable rating if this helps or is of value to you.

Posted on Jun 08, 2011

  • 1 Answer

SOURCE: I'm trying to settle and its telling me that there are still open invoice and there is nothing currently on hold. Any suggestions??

This is how to do it, click on tools in the option menu, then EOD, follow the screen instructions and print to PDF, save file, then go back to administration in the option menu and settle. done.

Posted on Oct 24, 2012

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Cannot close server shift due to open tickets that have a preauthorization for credit card but cannot close after adding tip amount.


Not sure if this will help your situation, but it won't hurt to try. Go to OPTIONS, SETUP, SETUP SCREEN. Click the SYSTEM ACCESS tab, then the TIME CLOCK tab. Try changing the EOD ALLOWANCE. Try setting to ignore time clock and allow EOD with on hold transactions.

B Mattern
sysadmin@ccybernet.com
Please return and give me a favorable rating if this helps or is of value to you.

Jun 07, 2011 | Pc America Restaurant Pro Express

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We intstalled Restaurant Pro Express at our country club and ran it for the first time on Friday. We have a credit card machine and when we run the card it goes through fine, however when customers want...


You should be getting a tip line along with signature line. In your case, because you are not running cc thru the POS system, you either run the card twice or wait till customer adds tip to run it. Neither is very good situation. An MSR is cheap, lets the system do the work, and tips are settled before you batch credit cards.
If you are not getting a tip line, could it be you setup your company as a quick serve. This stops a tip line.

B Mattern
sysadmin@ccybernet.com
Please return and give me a favorable rating if this helps or is of value to you.

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In your setup, you can tell system to ignore open invoices and process end-of-day report. But double check that you don't have an invoice on hold.

B Mattern
sysadmin@ccybernet.com

Oct 12, 2010 | Pc America Restaurant Pro Express

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