Question about Canon SELPHY CP780 Thermal Photo Printer

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Canon selphy CP780 paper cassette error

Paper is inserted correctly but keeps saying theres a paper cassette error.

Posted by Anonymous on

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: CANON MF4140 'LOAD CORRECT PAPER CASSETTE : LTR'

I had same thing happen after a fresh Windows install. It was hard to figure out since it had been working fine until then, but luckily it is simple to fix. Open the Start Menu > Settings > Printers and Faxes folder. Then right-click on the Canon MF4100 Series printer and choose Printing Preferences. In there, change the Paper Size to Letter (instead of A4). You may also have to do this in the Print setup for whatever program you're using to print.

Posted on Nov 14, 2008

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  • 2 Answers

SOURCE: CANON MF4140 'LOAD CORRECT PAPER CASSETTE : LTR'

I had the same cr@p of the problem yesterday. The problem was not in the paper. You have to do 2 simple things, from which one will solve the problem.
first, download the latest drivers and install them.
And the more important thing, the problem occurred due to incorrect paper format. Solution is very simple. Open MS word or something similar, file->print.. and before you print open Properties menu. There for the Output Size will be selected "Match Page Size". you don't want that (i don't know why it doesn't work), but the solution is manually select A4, or whatever your page size is.

Posted on Dec 27, 2008

  • 1 Answer

SOURCE: "paper-feed error"

Had the same problem with mine, very intermittent. Remove all the paper and open the feed tray lid so you can get access to the three grey pinch rollers. Start printing then push on the roller with your finger to try and 'rough it up' (if it clicks you are pressing too hard).

The fault appears to be that the pinch rollers are loosing their grip and can not pull the glossy paper through. I dare say using a mild washing up liquid solution would be better but this is a safe quick fix.

Did this to mine and it has worked fine ever since.

Posted on Aug 02, 2009

MIlfordPrint
  • 90 Answers

SOURCE: Canon MP600 all-in-one printer.Out of paper?

Try this:
Go into the driver toolbox under printing preferences and select auto
continuous feed from the paper source dropdown box.

Both trays should be of the same size paper and type for this to work.

Posted on Aug 03, 2009

SOURCE: cassette has paper in it; fresh ink cartridge; can

This is sort of scenario is usually caused by dust inside the printer. Dust has a way of preventing the sensors from detecting paper. Also it prevents the rollers from having a firm grip on the paper while picking paper. I will suggest you get a long handle brush and try to reach as far inside the printer as possible and brush (from the back and front). If you have a blower you may also use it to blow well into the interior of the printer (If you do not have a blower the brushing will still do if you do it well.) This, if properly done should do it. Brush especially the rollers etc.

Posted on Dec 21, 2009

Testimonial: "That was exactly the information I needed. It still needs a little push on the paper once in a while, but I'm back to printing. THX"

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Go to section on Error Messages at page 32 of the User Guide found at:

http://gdlp01.c-wss.com/gds/0/0300002060/02/SELPHYCP780_PUG_EN_03.pdf

It will tell you to remove and reinstall the ink cassette. Try this and make sure you install correctly as per instructions on page 11 of the User Guide.

If this does not resolve the problem, do a complete power down of the printer. Turn off and unplug from the power supply. Lets rest fro a few minutes and then plug back in to the power supply and if necessary turn on power. This should allow your printer to reset and hopefully recognize that a new ink cassette has been installed.

Trust this helps. Please vote. :)

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"paper-feed error"


Had the same problem with mine, very intermittent. Remove all the paper and open the feed tray lid so you can get access to the three grey pinch rollers. Start printing then push on the roller with your finger to try and 'rough it up' (if it clicks you are pressing too hard).

The fault appears to be that the pinch rollers are loosing their grip and can not pull the glossy paper through. I dare say using a mild washing up liquid solution would be better but this is a safe quick fix.

Did this to mine and it has worked fine ever since.

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I have a Canon Selphy CP510 printer. I have honestly not used it in a few months. I just got back from vacation and wanted to print my photos. I send the pictures from my computer to the printer. It...


If the rollers are working, but its not pulling the paper in, I would suggest, as suggested in another thread, to 'rough up' the rollers in an attempt to give them better grip and maybe a bit more circumference.

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