Question about Samsung SCX-4521F Laser Printer

1 Answer

When I open the back door and shut issue is resolved

Paper is pulled by a pickup, but not completely out of the machine and pulled the other paper paper jam error occurs.When I open the back door and shut issue is resolved.It may be a problem with the solenoid or something else?

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  • Contributor
  • 26 Answers

It may be a problem with the fuser exit sensor. Put it back in position.

Posted on Feb 13, 2014

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1 Answer

Paper goes part way in then stops. printer continues to run but paper does not go through


Hello,Follow the steps below:
Step one: Remove any loose paperRemove any loose paper from the input tray.
caution.pngCAUTION:Do not remove jammed paper at this stage.Step two: Clear the jam from the back of the printer
  1. Press the Resume button (c01324470.gif ) on the front panel of the product. If the paper jam does not clear, then follow the remaining instructions.
  2. Press the Power button (c01345237.gif ) to turn off the product.
  3. Unplug the power cord from the back of the product.
  4. Remove the rear access door.Press the handle to the right, and then pull out the door.Figure 1: Remove the rear access doorc01427255.gif
  5. Gently pull the paper out of the rollers.
    caution.pngCAUTION:If the paper tears when removing it from the rollers, then check the rollers and wheels for torn pieces of paper that might remain inside the device. If any torn pieces of paper remain inside the device, then more paper jams are likely to occur.
Step three: Clean the rollersWhile the rear door is removed from the product, clean the paper rollers.
  1. Wipe the paper rollers with a lint-free cloth that is lightly moistened with distilled or bottled water.Rotate the rollers with your fingers to clean all the way around.Figure 2: Cleaning the paper rollersc00246512.jpg
  2. Allow the rollers to dry completely.
  3. Replace the rear door.Gently push the door forward until it snaps into place.Figure 3: Replace the rear access doorc01427257.gif
Step four: Open the top cover and clear the jam
  1. Raise the top cover of the product.Figure 4: Raise the top coverc01423757.gif
  2. Gently pull the paper out of the rollers.
  3. Lower the top cover.Figure 5: Lower the top coverc01423751.gif
  4. Plug the power cord back into the product.
  5. Press the Power button (c01345237.gif ) to turn the product on.
Step five: Reload paper and test the printerAfter removing any jammed paper, make sure the product is functioning correctly by reloading paper and testing the product.
  1. Raise the output tray.Figure 6: Raise the output trayc01423754.gif
  2. Slide the input tray paper-width guide to the left and load a stack of plain white paper in the input tray.Figure 7: Adjust paper guide and load paperc01423755.gif
  3. Slide the paper-width guide to the right until it rests, snugly, against the stack of paper.
  4. Lower the output tray and pull out the tray extension.Figure 8: Pull out the tray extensionc01423756.gif
  5. Print a diagnostic page.
    1. Press and hold the Power button (c01345237.gif ).
    2. While holding the Power button (c01345237.gif ), press and hold the Cancel button (c01235250.gif ), and then release both buttons.
    3. The product prints a diagnostic page.
    • If the page prints successfully, the issue is resolved.
    • If the issue is not resolved and another jam occurs, continue to the next step.
Step six: Service the printerIf you have completed all the preceding steps and are still experiencing a problem, service the product.Thank You.

Dec 26, 2012 | HP Office Equipment & Supplies

1 Answer

Help please, I've a paper jam. how do you open the printer ??


Clear the jam from the back of the All-in-One Follow these steps to clear the jam from the back of the product
  1. While the product is still on, disconnect the power cord from the back of the product.
  2. Press in the tab on the left side of the rear door to release the door. Pull the door away from the product to remove it. Figure 1: Remove the rear doorc00652174.gif
  3. Gently pull the paper out of the rollers.
    CAUTION: If the paper tears, check the rollers and wheels for torn pieces of paper that might remain inside the product. Remove all the pieces of paper from the product to prevent more paper jams.
  4. Replace the rear door. Gently push the door forward until it snaps into place.
  5. Connect the power cord to the back of the product.
  6. Press the OK button to continue the current print job.
    NOTE: The print job might cancel instead of print. If this happens, reprint the document.
  • If the issue is resolved , you do not need to continue troubleshooting.
  • If the issue is not resolved , continue with the steps in this procedure.
Clear the jam from the front of the All-in-One If you cannot remove the paper jam from the back of the product, follow these steps to remove the paper jam from the front.
CAUTION: Remove the paper jam carefully because it is possible to damage the product when removing paper from the front.
  1. While the product is still on, disconnect the power cord from the back of the product.
  2. If necessary, pull the input tray down to open it, and then lower the print cartridge door. Figure 2: Print cartridge doorc01491485.gif
  3. Gently pull the paper out of the rollers.
    CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If you do not remove all the pieces of paper from the product, more paper jams might occur.
  4. Close the print cartridge door.
  5. Connect the power cord to the back of the product.
  6. On the control panel, press the Start Copy Black button (c01495311.gif ) to continue the current print job.
    NOTE: The print job might cancel instead of print. If this happens, reprint the document.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.


For more info, you can click the link below:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00651302&tmp_task=solveCategory&lc=en&dlc=en&cc=us&site=null&lang=en&key=null&product=1141647

Feb 15, 2011 | HP Photosmart 4180 All-in-One Printer

1 Answer

The printer hp deskjet 3325 dos't drag the paper to print


Solution one: Reset the product
  1. Press the Power button (c01602202.gif ) to turn on the product.
  2. With the product turned on , disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button (c01602202.gif ) to turn it on.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution three: Adjust the paper settings in the print driver The paper settings in the print driver must match what is loaded in the tray. NOTE: These changes do not change the default print settings. The print settings return to default the next time the program opens.
  1. Open the document that you were trying to print when the issue occurred.
  2. Click File , and then click Print . The Print dialog box opens.
  3. Click the button that opens the Properties dialog box. Depending on the software program, the button might be Properties , Options , Printer Setup , Printer , or Preferences .
  4. Click the tab that provides paper type and size settings. The tab might be Features or Paper/Quality .
  5. From the Size is drop-down menu, select the paper size that matches the paper in the tray.
  6. From the Type is drop-down menu, select the paper type that matches the paper in the tray.
  7. Click OK , and then click OK again to print the document.
NOTE: If the issue is resolved, and you want to print on another type of paper, load the new paper type, and then repeat the previous steps for the new paper.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution four: Clean the paper rollers Follow these steps to clean the paper rollers.
  1. Press the Power button (c01602202.gif ) to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Remove the rear access door. Different models have different rear access doors. Some have one release tab, some have two release tabs, some have a knob to turn, and some have in-tray catches. Some also have automatic two-sided printing accessories (duplexers). Release the rear access door or duplexer as necessary, and then remove it to access the paper rollers for cleaning. Wipe each paper roller with a lint-free cloth lightly moistened with distilled or bottled water. Rotate the rollers upward carefully to clean all the way around.
  4. Allow the rollers to dry completely, and then replace the rear access door or duplexer.
  5. Slide the rear access door or duplexer into place, and then gently push it in until it clicks or snaps into place.
  6. Reconnect the power cord to the rear of the product.
  7. Try printing again.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.
Solution six: Service the product If you have completed all the steps listed above and are still experiencing a problem, service the product. Cause Any of the following issues can cause this issue:
  • The paper trays are empty or overloaded.
  • The paper is curled.
  • The print side, or shiny side, of the paper is not loaded in the tray face down. For photo paper, always load the rougher side of the paper facing up.
  • The paper is too slick for the product.
  • The paper might not be engaged with the feed rollers.
  • The paper-width guide is pressed against the paper stack too tightly.
  • The paper tray is not completely inserted into the product.
  • The paper settings in the print driver do not match the paper loaded in the paper tray.
  • The rubber paper-feed rollers are dusty.

Dec 30, 2010 | HP DeskJet 3325 InkJet Printer

1 Answer

My printer comes up with a clear paper jam and press checked key. I have cleared all paper from machine and yet the light flashes and will not allow me to print and the same error code comes up. What...


Solution one: Turn the All-in-One off and on again Follow these steps to turn the product on, and then off again, to reset the print mechanism.
  1. Press the Power button (c01602202.gif ) to turn off the product.
  2. Wait 15 seconds.
  3. Press the Power button (c01602202.gif ) to turn the product on again.
    NOTE: The product might go through a warm-up period of up to two minutes. The product lights might flash and the carriage might move. Wait until the warm-up period is complete before proceeding.
  4. Try to print a self-test report. See the steps on how to print a self-test report at the top of this document.
  • If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the self-test report does not print , continue with the next solution.
Solution two: Clear any paper jam Jammed paper can cause the carriage to stall. Follow these steps to clear any jammed paper. Step one: Remove any loose paper Remove any loose paper from the input tray and output tray. CAUTION: Do not remove jammed paper at this stage. Trying to clear a paper jam from the front of the product can damage the print mechanism. Step two: Clear the paper jam from the back of the All-in-One Use the following steps to check for and remove jammed paper from the back of the product.
  1. Press the Power button (c01602202.gif ) to turn off the product.
  2. Disconnect the USB or Ethernet cable from the back of the product.
  3. Disconnect the power cord from the back of the product.
  4. Remove the rear door. Push the door latches toward each other, and then pull the door away from the product. Figure 1: Remove the rear door c00244379.gif Illustration of removing the rear door
  5. Gently pull the paper out of the rollers. CAUTION: If the paper tears when removing it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
  6. If you are printing labels, see if any are missing from the label sheet. If any labels are missing, find them inside the product, and then remove them carefully.
  7. Reattach the rear door. Gently push the door forward until it snaps into place.
Step three: Clear the paper jam from the front of the product Follow these steps to remove the paper jam from the front of the product.
  1. Open the cartridge access door. Figure 2: Open the cartridge access door c01913998.gif Illustration of opening the cartridge access door
  2. If you find paper jammed in the product that cannot be removed through the rear door, gently remove the paper through the front of the product.
    NOTE: Remove paper from the front of the product as carefully as possible. If any torn pieces of paper remain inside the product, more paper jams are likely to occur, and this could damage the print mechanism.
  3. Close the cartridge access door. Figure 3: Close the cartridge access door c01913999.gif Illustration of closing the cartridge access door
  4. Reconnect the power cord to the back of the product.
  5. Press the Power button (c01602202.gif ) to turn on the product.
  6. Try to print a self-test report. See the steps on how to print a self-test report at the top of this document.
  • If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists , continue with the next solution.
  • If the self-test report does not print , continue with the next solution.
Keep in this LINK.

Oct 26, 2010 | Dell 948 All-In-One InkJet Printer

2 Answers

Can't get the paper jam to clear after taking paper out and pressing OK.


Remove any loose paper
Clear the jam from the All-in-One
  1. While the product is still on, disconnect the power cord from the back of the product.
  2. Press in the tab on the left side of the rear door to release the door. Pull the door away from the product to remove it
  3. Gently pull the paper out of the rollers.
  4. Replace the rear door. Gently push the door forward until it snaps into place.
  5. Connect the power cord to the back of the product.
  6. Press the OK button (c01473255.gif ) to continue the current print job.

Clear the jam from the front of the All-in-One
  1. While the product is still on, disconnect the power cord from the back of the product.
  2. If necessary, pull the input tray down to open it, and then lower the print cartridge door.
  3. Gently pull the paper out of the rollers.
  4. Close the print cartridge door.
  5. Connect the power cord to the back of the product.
  6. On the control panel, press the Start Copy Black button (c01495311.gif ) to continue the current print job. NOTE: The print job might cancel instead of print. If this happens, reprint the document.
    • If these steps resolved the issue , there is no need to continue troubleshooting.
    • If the issue persists , see the next step.
    Reset the All-in-One
  1. Make sure that the product is on, and then disconnect the power cord from the back of the product.
  2. Unplug the power cord from the wall outlet, wait 30 seconds, and then plug the power cord back into the wall outlet.
  3. On the control panel, press and hold both the OK (c01473255.gif ) button and the Help (c01495312.gif ) button while you reconnect the power cord to the back of the product. The message, 'Semi-full Reset' , displays on the control panel display.
  4. Wait until the product initialization process completes so that the product can recover its original settings.
Reload paper and test the All-in-One
Fan the paper to make sure the pages are all the same size and not stuck together, and then reload the paper in the input tray.
  1. Press the On button (c01453128.gif ) to turn on the product, if it is not already on.
  2. In the software program from which you are printing, click File , and then click Print . The Print dialog box opens.
  3. Select the product from the drop-down list, and then click Properties . The Properties dialog box opens.
  4. Click the Paper/Quality tab.
  5. Make sure the paper specified in the Type box matches the paper in the product. NOTE: The paper might jam if photo paper is specified in the Properties dialog box when there is plain paper in the tray.
  6. Print the document again.
    • If these steps resolved the issue , there is no need to continue troubleshooting.
    • If the issue persists , see the next step.
    If you have completed all of the steps listed above and are still experiencing a problem, service your product.

Mar 31, 2010 | HP Photosmart C4180 All-In-One InkJet...

2 Answers

Hi, I've had this Samsung color laserjet (CLP-510) for a while now - found no reason to upgrade cause it's a great work horse. Now however from job to job it grabs an extra sheet of paper or two, and then...


Hi,

It seems more likily that your pickup roller and separation pad has already worn out.

You may want to try pull out your paper tray and remove the pickup roller. Adjust the pickup roller and the paper tray separation pad may help.

next you may want to test with a single sheets of paper to see if the paper jam at the back of the printer near exit. If it does, you will need to replace your fuser too.

you can check the supplier info by going to menu -> system setup -> report -> supplier infor -> print -> yes.

Information below for item that is wear and tear.

1. Fuser - 25K +/-
2. Transfer roller 20K +/-
3. Transfer Belt 25K +/-
4. Pickup roller 20K +/-
5. Image Drum 25K +/-

hope this help :)

SamsuTech

Feb 20, 2010 | Samsung CLP-510 Laser Printer

1 Answer

My printer made a weird noise and now says "Open door Clear carriage jam and then press Enter". How do I clear a carriage jam? I have opened the top cover and usually the print cartridges move to the...


Issue The error ' Open Door, Clear Carriage Jam, and then Press Enter ' displays on the product. The following symptoms might also accompany this error:
* The product will not print. * Printing stops unexpectedly. * The carriage does not move.
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting. Solution one: Turn the All-in-One off and on again
1. Press the Power button ( ) to turn off the product. 2. Press the Power button ( ) to turn the product on again.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.
Solution two: Clear any paper jam A carriage jam might follow a paper jam. Follow these steps to check for and remove any jammed paper. Step one: Check for and remove any loose paper from the input tray Remove any loose paper from the input tray, the output tray, and the automatic document feeder (ADF). CAUTION: Do not remove jammed paper at this stage. Step two: Clear a paper jam from the rear access door WARNING: Always clear paper jams through the back door if possible. To avoid tearing the paper and damaging the print mechanism, pull paper from the printer slowly and gently. Avoid touching the internal components of the printer.
1. Disconnect the power cord from the back of the printer. 2. Remove the back door and remove as much jammed paper as possible.
3.Replace the back door and open the carriage access door. If there is paper visible that cannot be removed through the back door, gently pull it out from the front.
4. Reconnect the power cord and close the printer.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.
Solution three: Make sure that the carriage moves freely
1. With the product turned on, open the cartridge access door. The carriage might try to move into the access area. If so, allow it to move to that position. 2. Without turning off the product, unplug the power cord from the back of the product. WARNING: You must disconnect the power cord to move parts by hand without the risk of an electrical shock. 3. Look in through either the cartridge access door or the output paper tray to make sure that the cartridges are secure in the carriage and not loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving. 4. Make sure the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found. You might have to reach through the output paper tray to access the carriage. 5. Close the cartridge access door and reconnect the power cord to the product. 6. Press the Power button ( ) to turn on the product.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.
Solution four: Remove and reinsert the print cartridges Incorrect installation of the print cartridges can cause the product to show a false carriage jam. Follow these steps to remove, and then reinstall the print cartridges. Step one: Remove the print cartridges
1. Press the Power button ( ) to turn off the product. 2. Open the front of the product to access the carriage. The carriage moves to the center of the product.
3. Unlatch the two print cartridge latches, and then raise the latches. 4. Remove the print cartridges.
Step two: Reinsert the print cartridges
1. One at a time, hold a print cartridge with the printed label up, and then slide the print cartridge into its slot. Repeat this step for the other print cartridge.
# NOTE: Insert the black print cartridge into the slot with the gray latch, and insert the color cartridge into the slot with the blue latch. # Grasp the end of the latch on the cartridge slot with your thumb, and then pull the end of the latch toward you. While holding the latch, press down on the top of the latch until it stops, and then release the end of the latch so that it catches under the tabs. CAUTION: To avoid damaging the product, do not force the latches into place.

3. Close the product cover. A message displays on the control panel to align the print cartridges. 4. Press the Enter button to begin the cartridge alignment. Two pages print. Follow the instructions printed on the second page to complete the alignment. 5. Try the print job again.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.

Jul 08, 2009 | HP PSC 2175 All-In-One InkJet Printer

2 Answers

Had a paper jam, fixed it. Now it won't print anything.


Follow these steps to resolve the paper jam. Remove any loose paper from the input tray. CAUTION: Do not remove jammed paper at this stage. This video supplements the instructions in this document. For best quality on dial-up connections, wait until the video has fully loaded before viewing. Flash Player from Macromedia is required to view this video. If needed, visit the Macromedia Web site (in English) to download and install Flash. Click here to go to the Macromedia Web site.
  1. On the rear of the product, press in the tab on the left side of the rear access door to release the door. Pull the door away from the product to remove it. Figure 1: Removing the rear access door c00442055.gif CAUTION: Do not try to clear a paper jam from the front of the product. Doing so can damage the print mechanism.
  2. Gently pull the paper out of the rollers. CAUTION: If the paper tears while being removed from the rollers, check the rollers and wheels for torn pieces of paper that might have remained inside the product. Loose pieces of paper will cause future paper jams.
  3. Replace the rear access door. Gently push the door forward until it snaps into place.
  4. Press OK to continue the current print job.
    • If the issue is not resolved , continue to the next step.
    • If the issue is resolved , you do not need to continue to the next step.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , continue to the next step.
Step three: Clean the rollers
  1. Turn off the unit, and then unplug the power cord.
  2. Press in the tab on the left side of the rear clean-out door to release the door. Remove the door by pulling it away from the unit.
  3. Wipe the paper rollers with a lint-free cloth lightly moistened with distilled or bottled water. Rotate the rollers with your fingers to clean all the way around. Figure 2: Cleaning the paper rollers c00246512.jpg
  4. Allow the rollers to dry completely, and then replace the rear access door.
  5. Plug the unit back in and turn it on.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , continue to the next step.
Step four: Clear the jam from the automatic document feeder (ADF)
  1. Lift the cover of the ADF. Figure 3: Lifting the ADF cover c01391962.gif
  2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when being removed from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the product. Loose pieces of paper will cause future paper jams.
  3. Close the cover of the ADF.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , continue to the next step.
Step five: Reload paper and test the All-in-One
  1. Reload plain, letter-size paper in the main tray.
  2. Press the Power button (c01324469.gif ) to turn the product on, if it is not already on.
  3. Press Setup .
  4. Press the right arrow button (c01185072.jpg ) until Print Report displays on the control panel, and then press OK .
  5. Press the right arrow button (c01185072.jpg ) until Self-Test Report displays on the control panel, and then press OK . The self-test prints.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , continue to the next step.
Step six: Service the All-in-One If you have completed all the steps listed above and are still experiencing a problem, service the product.

Jul 03, 2009 | HP Officejet 5610 All-In-One InkJet...

2 Answers

Using HP 1100d Office Inkjet printer. Can't get 'out of paper' light to turn off. I have added paper, pressed the reset button, but light stays on, and printer will not operate.


Please read over the following information and follow step by step.

Issue Either before or during a print job, the message ' Paper Jam ' appears on the product control panel display. The product does not output paper or complete the print job. Solution Follow these steps to resolve the issue. Step one: Remove any loose paper
  1. Remove any loose paper from the paper tray and output tray. CAUTION: Do not remove jammed paper at this stage.
  2. Press the Cancel/No button on the product control panel to clear the paper jam message.
  3. If the paper jam message cleared, try the print job again.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , continue to the next step.
Step two: Clear the jam from the back of the printer
  1. Press the Power button (c01345237.gif ) to turn off the product.
  2. Unplug the power cord from the back of the product.
  3. Remove the rear access door: Turn the knob one-quarter turn to the left and pull the door away from the product. Figure 1: Remove the rear access door c01489996.gif
  4. Gently pull the paper out of the rollers. CAUTION: If the paper tears when removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the device. If any torn pieces of paper remain inside the device, then more paper jams are likely to occur.
Step three: Clean the rollers While the rear door is removed from the product and the power cord is disconnected, clean the paper rollers.
  1. Wipe the paper rollers with a lint-free cloth that is lightly moistened with distilled or bottled water. Rotate the rollers with your fingers to clean all the way around. Figure 2: Clean the paper rollers c00246512.jpg
  2. Allow the rollers to dry completely.
  3. Replace the rear access door. Gently push the door toward the product, and then lock it in place by turning the knob one-quarter turn to the right or locked position.
  4. Reconnect the power cord to the back of the product.
  5. Press the Power button (c01345237.gif ) to turn on the product.
Step four: Reload paper and test the printer Load a stack of plain white paper in the paper tray and try the print job again.
  1. Press the Cancel/No button on the product control panel to clear the paper jam message.
  2. Lift the output tray.
  3. Pull out the front paper guide on the paper tray and slide the side paper guide as far to the left as it will go. Figure 3: Slide out paper guides c01489992.gif 1 - Front paper guide 2 - Side paper guide
  4. Load a stack of plain white paper, print-side down into the paper tray. Make sure the paper stack is no higher than the top of the front paper guide.
  5. Adjust the side and front paper guides to fit snugly against the paper stack. Figure 4: Adjust the side and front paper guides c01489993.gif
  6. Lower the output tray.
  7. Disengage the photo tray: On the output tray, pull the slider (visible through the output tray) away from the product until it stops. Figure 5: Disengage the photo tray c01489994.gif
  8. Try the print job again.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , continue to the next step.
Step five: Service the printer If you have completed all the steps listed above and are still experiencing a problem, service the product. Have a good day,

Jun 18, 2009 | HP Inkjet 1100d Printer

1 Answer

ON button on hp photosmart C5280 will not turn off. keep saying paperjam but there is no paper.


Open and clean your printer with some air compress can.
Check the cartridges, take out and put them on place again
Unplug the printer for a while and plug in again
Reset the printer to factory settings
If still not shut down, the printer need to be serviced

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Solution one: Clear the jam from the back of the All-in-One
Follow these steps to clear a paper jam from the back of the product.
CAUTION: Trying to clear a paper jam from the front of the product can damage the print mechanism. Gain access to and clear paper jams through the rear door whenever possible.
Step one: Remove any loose paper
Remove any loose paper from the input tray.
CAUTION: Do not remove jammed paper at this stage.
Step two: Clear the jam from the rear access door
Press the Power button ( ) to turn the product off.
Unplug the power cord from the back of the product.
Turn the product so that you can access the back of the product.
Press in the tab on the left side of the rear access door to release it. Pull the door away from the product to remove it.
Figure 1: Remove the rear access door
Gently pull the jammed paper out of the rollers.
CAUTION: If the paper tears, check the rollers and wheels for torn pieces of paper that might remain inside the product. Remove all the pieces of paper from the product to prevent more paper jams.
Reinsert the rear door. Gently push the door forward until it snaps into place.
Plug the power cord into the product again.
Press the Power button ( ) to turn the product on.
Press OK to continue the current print job.
NOTE: Sometimes the print job cancels instead of continuing when you press OK . If this happens, restart the print job beginning with the page number when the jam occurred.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , continue to the next solution.
Solution two: Open the top cover and clear the jam
If you cannot remove the paper jam from the back of the product, follow these steps to remove the paper jam from the top.
CAUTION: Remove the paper jam carefully, because it is possible to damage the product when removing paper from the top.
With the product still turned on, unplug the power cord from the product.
Raise the cartridge door.
Figure 2: Raise the cartridge door
Gently pull any jammed paper out of the rollers.
Close the cartridge door.
Figure 3: Close the cartridge door
Plug the power cord into the product again.
Wait until the product is idle and silent, and then try the print job again.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , continue to the next solution.
Solution three: Clean the rollers
Follow these steps to clean the paper feed rollers and the pressure rollers to remove any debris, dirt, or paper scraps.
Press the Power button ( ) to turn the product off.
Unplug the power cord from the back of the product.
Turn the product so that you can access the back of the product.
Press in the tab on the left side of the rear access door to release it. Pull the door away from the product to remove it.
Figure 4: Remove the rear access door
Lightly moisten a lint-free cloth with distilled water, and then wipe the rollers inside the product with the cloth. Rotate the rollers upward with your fingers to clean the entire surface.
Wipe the pressure rollers on the inside the rear access door in the same manner as you did for the rollers inside the product.
Allow the rollers to dry completely.
Reinsert the rear access door. Gently push the door forward until it snaps into place.
Plug the power cord into the product again.
Press the Power button ( ) to turn the product on.
Try the print job again.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , continue to the next solution.
Solution four: Reload paper and check the print settings
Follow the steps to reload paper and check the print settings. The print settings must match the type of paper in the product.
Step one: Reload paper
Raise the output tray.
Slide the paper-width guide to its outermost position.
Figure 5: Slide paper-width guide outward
Fan a stack of paper to make sure the pages are not stuck together. Then tap the stack on a flat surface to align the edges.
Load the stack of paper in the main paper tray with the short edge forward and the print side down. Slide the stack forward until it stops.
Figure 6: Load paper in main paper tray
Slide the paper-width guide inward until it stops at the edge of the paper. Do not overload the main paper tray. Make sure the stack of paper fits within the main paper tray and is no higher than the top of the paper-width guide.
Figure 7: Slide paper-width guide inward
Lower the output tray, and then pull the output-tray extension toward you as far as it goes.
Step two: Check the print settings
Open the program that you were using to print when the paper jam occurred.
Click File , and then click Print . The Print dialog box opens.
Click Properties . The Document Properties dialog box opens.
Click the Paper/Quality tab.
Make sure the Paper size and Paper type settings match the paper loaded in the product.
NOTE: A paper jam might occur if the Document Properties dialog box lists photo paper, but plain paper is loaded in the product.
Click OK , and then click OK again to print the document.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , continue to the next solution.
Solution five: Reset the All-in-One
Press the Power button ( ) to turn off the product.
NOTE: The product might not turn off after pressing the Power button. Continue to the next step regardless.
Disconnect the power cord from the back of the product.
Disconnect the power cord from the electrical outlet, and then wait 30 seconds.
Connect the power cord to the electrical outlet.
Connect the power cord to the back of the product.
Press the Power button ( ) to turn on the product.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , continue to the next solution.
Step six: Service the All-in-One
If you have completed all the steps listed above and are still experiencing a problem, service the product.

Nov 06, 2008 | HP Office Equipment & Supplies

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