Question about Tomtom GPS
When I connect my device to my computer it stops loading updates, and stays at 97% or 99% with the instruction do not disconnect device this message can be there for 1 hour or more
Just wait, it has been known to take an hour, it is rewriting data at the same time as downloading it, bad design but it gets there eventually.
If your using a laptop, press the space bar occasionaly to prevent it going into sleep mode.
Posted on Feb 12, 2014
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Posted on Jan 02, 2017
I had the same problem...I contacted Technical Support at TomTom and found out the following: I had purchased my unit through Dell and there seems to be a lot of calls in to them to get it going. It IS possible to get it working again. This is a copy of the message I received from Technical Support...it does include formatting the drive...you will need to back up your maps... After all maps have been copied to the computer, we can reformat the disk. This is done by entering to My Computer and right clicking on the drive that displays the TomTom. From there, left click on format and choose start (not quick format). In one to two minutes, the disk will be formatted and all files will have deleted. This does mean we will have lost all demos for audiobooks and mp3 player. After doing this, we can copy the map folders back onto the TomTom drive from the desktop. Then, we can open the TomTom HOME program. Once the program reads the TomTom drive, it will check for updates. These updates should include a TomTom program application and voices. We can download these updates and then choose to install them. Once installed, we can then safely remove hardware. The unit should reboot on its own, but we may have to reset the unit if it does not. After doing this, the unit should be in full working order and you should be able to navigate. Just a quick note...in order for the TomTom to work correctly, we must have an application, a map, and at least one voice installed on the hard drive.
Posted on Jun 17, 2007
SOURCE: TomTom Home
I had a similar problem when trying to update my dad’s old
TomTom Go300. I bought a new map and downloaded TomTom Home 2 (as
instructed on the website) but found that the Go300 was recognised by the computer it wasn't recognised by TomTom's own Home 2 software.
To cut a long story short I uninstalled Home 2 and downloaded Home 1 (from http://www.tomtom.com/plus/service.php?ID=17 Home 1 is the one on the right, listed as being the version of Home you use for Navigator 6).
Then when I switched the Go300 on it was recognised by Home1 - although the new map I had bought wasn't listed as being available for download.
However, I updated the Go300 with the available listed free updates, then switched it off.
Downloaded Home 2 again and switched the Go300 on - this time it was recognised by the computer and the new map I had bought was available to download.
So far so good - the only problem was the the postcode search facility was not the same as it had been - I could now only search the first 4 digits of the postcode. There is a fix for this on the tomtom website:
which I followed and which worked.
Hope this may be of some use to someone! It took me hours to figure it all out. But it's up and running now.
I read and read and re-read the TomTom website looking for any info that would help but came up with nothing. A few hours later and the air thick with torrents of language I didn’t think I was capable of I discovered that I needed to download Home1 first and let the Go300 connect to the computer via Home1 before it would be recognisable by Home2. Okay…
On the website, though, Home1 is listed as being the version you use if you have TomTom Navigator 6. It’s not even called ‘Home 1′. Confusing eh? Anyway, I downloaded that and from there found that I could get my new map onto my Go300. Once the map and other updates were installed and I had switched the thing off I then found that Home2 recognised it at last.
That had to be one of the most ridiculously long-winded things I’ve had to do on a computer, mainly because TomTom’s confusing advice on their website made the whole process so damn difficult. Perhaps they hoped I’d give up and buy a new one? Tsk.
Posted on Jul 28, 2008
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