Question about Tomtom GPS

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Tomtom start 60 when i try to upload new updates from my computer it stops 97%

When I connect my device to my computer it stops loading updates, and stays at 97% or 99% with the instruction do not disconnect device this message can be there for 1 hour or more

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  • Tomtom Expert
  • 373 Answers

Just wait, it has been known to take an hour, it is rewriting data at the same time as downloading it, bad design but it gets there eventually.
If your using a laptop, press the space bar occasionaly to prevent it going into sleep mode.

Posted on Feb 12, 2014

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Posted on Jan 02, 2017

n1wgk
  • 84 Answers

SOURCE: Tom Tom go 910 screen get frozen every time I turn it on

I had the same problem...I contacted Technical Support at TomTom and found out the following: I had purchased my unit through Dell and there seems to be a lot of calls in to them to get it going. It IS possible to get it working again. This is a copy of the message I received from Technical Support...it does include formatting the drive...you will need to back up your maps... After all maps have been copied to the computer, we can reformat the disk. This is done by entering to My Computer and right clicking on the drive that displays the TomTom. From there, left click on format and choose start (not quick format). In one to two minutes, the disk will be formatted and all files will have deleted. This does mean we will have lost all demos for audiobooks and mp3 player. After doing this, we can copy the map folders back onto the TomTom drive from the desktop. Then, we can open the TomTom HOME program. Once the program reads the TomTom drive, it will check for updates. These updates should include a TomTom program application and voices. We can download these updates and then choose to install them. Once installed, we can then safely remove hardware. The unit should reboot on its own, but we may have to reset the unit if it does not. After doing this, the unit should be in full working order and you should be able to navigate. Just a quick note...in order for the TomTom to work correctly, we must have an application, a map, and at least one voice installed on the hard drive.

Posted on Jun 17, 2007

  • 1 Answer

SOURCE: TomTom Home

I had a similar problem when trying to update my dad’s old TomTom Go300. I bought a new map and downloaded TomTom Home 2 (as instructed on the website) but found that the Go300 was recognised by the computer it wasn't recognised by TomTom's own Home 2 software.

To cut a long story short I uninstalled Home 2 and downloaded Home 1 (from http://www.tomtom.com/plus/service.php?ID=17 Home 1 is the one on the right, listed as being the version of Home you use for Navigator 6).

Then when I switched the Go300 on it was recognised by Home1 - although the new map I had bought wasn't listed as being available for download.

However, I updated the Go300 with the available listed free updates, then switched it off.

Downloaded Home 2 again and switched the Go300 on - this time it was recognised by the computer and the new map I had bought was available to download.

So far so good - the only problem was the the postcode search facility was not the same as it had been - I could now only search the first 4 digits of the postcode. There is a fix for this on the tomtom website:

http://www.tomtom.com/support/index.php?Language=1&query=postcode&FID=9852

which I followed and which worked.

Hope this may be of some use to someone! It took me hours to figure it all out. But it's up and running now.

Redd




I read and read and re-read the TomTom website looking for any info that would help but came up with nothing. A few hours later and the air thick with torrents of language I didn’t think I was capable of I discovered that I needed to download Home1 first and let the Go300 connect to the computer via Home1 before it would be recognisable by Home2. Okay…
On the website, though, Home1 is listed as being the version you use if you have TomTom Navigator 6. It’s not even called ‘Home 1′. Confusing eh? Anyway, I downloaded that and from there found that I could get my new map onto my Go300. Once the map and other updates were installed and I had switched the thing off I then found that Home2 recognised it at last.
That had to be one of the most ridiculously long-winded things I’ve had to do on a computer, mainly because TomTom’s confusing advice on their website made the whole process so damn difficult. Perhaps they hoped I’d give up and buy a new one? Tsk.
Redd

Posted on Jul 28, 2008

Bubbabear64
  • 2794 Answers

SOURCE: Tomtom GO 730 "error launching installer"

Unistall Tom Tom Home. Goto:

www.tomtom.com/home and download the current version. Install this version and see if it works now.

Posted on Feb 14, 2009

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1 Answer

How do I update maps on tom tom one from computer to GPS ?


Usually, you connect your TomTom to your computer, and use the TomTom software (e.g. HOME) to update (e.g. buy, download and install) your map(s).
If your question is about how to copy a (new / another) map on your computer to your TomTom device (i.e. without using the TomTom HOME software), you can simply copy the "map" folder (of the map on your computer) to your TomTom Device (that you've connected to your computer).
You may have other questions like, is there enough memory on your TomTom device for the map ?; is the (new/other) map version compatible for the TomTom (model/version) device that you have ?; is the map "activated" to run on your TomTom device? etc.

Jan 20, 2016 | Tomtom One GPS

1 Answer

How do I update my Tom Tom GPS on computer?


    1. To check for an updated application version do the following:
      1. Connect your TomTom device to your computer and switch it on. ...
      2. If HOME does not automatically check for updates, click Update my device in the HOME menu. ...
      3. If a new application is available, it is listed on the next screen. ...
      4. Click Done.
      More items...

      How do I update the software on my device? - TomTom

      us.support.tomtom.com/.../how-do-i-update-the-software-on-my-... TomTom
    Feedback
  1. How do I update the software on my device? - TomTom

    us.support.tomtom.com/.../how-do-i-update-the-software-on-m...

    TomTomAug 28, 2015 - To check for an updated application version do the following: Connect your TomTom device to your computer and switch it on. If HOME does not automatically check for updates, click Update my device in the HOME menu. If a new application is available, it is listed on the next screen. Click Done.

Dec 25, 2015 | GPS

1 Answer

TomTom One has lost connection with satilet


Hello,

To regain connection back to th satelite, first remove it and reinstall it back, if it does not connect still, then you have to update the tom tom reciever by connecting it to a computer, remove all the maps on it, the update it from the home website.

After updating, upload the new maps back on it, the you connect it to the car system, after doing this, then you try to use it. If it does the same, then it is due to a poor signal in the area that the gps in not connecting to the satelite.

Take care

Sep 09, 2010 | Tomtom ONE GPS Receiver

1 Answer

I just want to up date my tom tom xl how do i proceed


load cd & install software for tomtom home on computer, connect to computer connected to internet & turn on device, computer will ask if you want to connect device to computer, select yes, tomtom home will start, register device & it should search for updates

Jun 23, 2010 | Tomtom One XL GPS Receiver

1 Answer

Tom Tom frozen


Hello megbert, I own a TomTom also and have had your same problem before. I have listed the procedures from TomTom Home. First try a soft reset (Reset button is located at the bottom of the TomTom device next to where the DC plug plugs in). Make sure your batteries are charged up or the USB is plugged in.

If your device is not starting up properly, follow the steps below: 
  1. Soft reset your device

  2. If your device still does not start up, then reinstall the TomTom application using HOME
If you have backed up your TomTom to your computer, then you can reinstall the TomTom application from your backed up data
   In rare cases, your TomTom device may not start correctly or may stop responding. If this happens, try resetting your device. A reset does not delete any data.


Jan 14, 2009 | Tomtom ONE 3rd Edition GPS

1 Answer

Frozen tomtom


You can get your original splash scren from here. You can also download free splash screens created by user through TomTom HOME.

To correct your device, try:

1. Hit the reset button on the back of the device - inside the serial connector.
2. Make sure the device is off and connect it to your computer via USB dock and connect the charging cable (green light should be on)
3. Hold down the power button until the device restarts.
4. The device should automatically connect to your computer.
5. Run TomTom HOME and check for any updates.
6. If there is no new application, try: www.tomtom.com/9091 <-- that will show you how to remove and then reinstall the application.

Dec 22, 2008 | Tomtom GO 510 GPS Receiver

1 Answer

Cannot update


  1. Restart your computer
  2. connect TomTom to computer
  3. turn on TomTom
  4. When asked to "connect to computer" enter <YES>
  5. Start TomTom Home if it does not do so automatically

Jul 29, 2008 | Tomtom ONE 3rd Edition GPS

1 Answer

Upload latest western europe map v7.20 to TOMTOM 700 not possible


I have managed to solve the problem of loading a new map on my Go700 using a Mac. I discovered that Tomtom is incompatible with the Leopad operaying system, despite the protestations of the idiots at Tomtom ,so I reverted to an older Mac using Tiger.
Taking the instructions given to crinold, I tried to erase the disc on the 700 using home 1.5 - and it didn't work. So I went to disc utilities, highlighted and erased the Tomtom disc, and opened home 2,5. After being refused entry several times, like being told to load an already loaded device, I persevered, and managed, slowly, to add the map I had bought for 78 euros. T]One point oif interes is that when I bought the map, they site stated it would cost 63 pounds sterling, but switched it to euros when the invoice arrived. at a rate very favourable to Tomtom - funny, that.
This is sharp practice,probably illegal in many countries,, but, to be honest, dealing with the mysterious Tomtom company is so frustrating, that I don't have the time or inclination to fight them for the money they cheated from me.
How they survive with such an awful product and extremely bad after sales service is hard to understand - perhaps they won't ... we live in hope.

Jul 11, 2008 | Tomtom GO 700 GPS Receiver

10 Answers

TomTom 520 won't start


Hi all,
I got the following response to this little problem. Will try it out and hopefully my 520 will work again soon.

To ensure that your device is correctly connected to your PC, please do the following:-

STEP 1 Run the Registry Cleaner Tool

• Disconnect the TomTom and remove any USB devices from your PC, If you use a USB Hub, please disconnect that also.
• Run the RemoveRegEntries tool. You can download it from :-http://tomtom.com/lib/img/cs/S4S/files/RemoveRegEntries_TTGOv1.exe
A Black window will appear briefly then close.
• Make sure that you have got Administrator rights on the PC. Otherwise you may not be allowed to connect new hardware (especially the case when using office computers)
• Reboot your PC

STEP 2 Connect the TomTom

• Make sure the device is fully charged before connecting it to the computer. Ideally a mininum of 4 hours charge.
• Reset the device using a paper clip (see http://www.tomtom.com/6965). When resetting, keep the reset button pushed in for at least 20 seconds, but DO NOT turn the device back on just yet.
• Ensure that your TomTom has power connected to it. There should be a green light on the TomTom unit. If your device came with a Home Charger, please make sure that is plugged in to the TomTom also.
• Connect the TomTom to a USB port on the back of your PC. We strongly suggest that you use a USB 2.0 port and not a USB 1.1 Port. (USB 2.0 ports are faster USB ports, which are standard on all modern PC's, older PC's and some laptops may still use USB 1.1 ports which are slower and can prevent some USB devices from connecting properly).

STEP 3 Switch the TomTom On.

• On your PC, open My Computer
• Now switch the TomTom On while it is connected to the PC with the green light on.
• Look at My Computer, do any disk drives appear as you switch the TomTom On? If so, which drive letter is it?
• Double click on the TomTom disk.
• What files and yellow folders do you see?, please make a note of them and reply back with what files and yellow folders you see. If possible, please provide us with a screenshot showing all the details.

If the device is NOT listed as a 'Removable drive' under 'My Computer' when you switch the TomTom On, try the following:-

STEP 4 Check Device Manager

• Disconnect the TomTom from the computer.
• It is likely that you have a Firewall on your PC, in some cases, Firewalls can prevent USB devices from being recognized by the PC. We suggest configuring your Firewall and security settings to allow all USB devices to connect to your PC. Once you have done this, we suggest trying the steps above again.
• Go to 'Start' and right-click on 'My Computer' and select 'Properties'
• Select the 'Hardware' tab
• Expand 'Disk drives'. If the TomTom device is shown there with a red cross, right-click on it and select 'Enable'
• Check under 'My Computer' to see if the device now shows up as a 'Removable drive'.

We also suggest it is a good idea to try to connect your TomTom to another PC to see if you get the same problem.

Dec 27, 2007 | Tomtom GO 910 GPS Receiver

4 Answers

No maps found??


The problem is caused by a version mismatch between the Application version and the Map Version. They must both be the same. For example, if the TomTom has not had the application updated, but you updated the maps, the TomTom will not know how to read the file.

Make sure that if you are trying to use a version 815 map, that you are using a version 8.XXX application too. I had to upload two application version changes before I could read the new USA maps.

Dec 25, 2007 | Tomtom ONE GPS Receiver

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