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Optiflame is not working,but the heater works o.k. on my mfs12le dimplex suite

The log optiflame light has been giving problem for a while,the light would not come on,then using the remote it would come on,changed batteries in remote no good.The heater has always worked fine,but now the light does not come on at all.

Posted by Anonymous on

6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

buzzwood
  • 65 Answers

SOURCE: Dimplex SHB20 Sherbourne Electric Stove -Flame Effect not working

Call Dimplex : 1-800-668-6663 ext: 358 they are kind and very helpful, they will send you arts to repair.

Posted on Jan 21, 2009

  • 2 Answers

SOURCE: my dimplex night storage heater has stopped working.

...not too sure of your model but all dimplex heaters to my knowledge have an 'overload' cut out built into the system. Ours is more up to date but still goes now and then, problem is you have to get into the electrics and click the reset button, normally near or on the thermostat it's self, could be a small white plastic button, or a piece metal sticking up that needs pressing down to reset...but please before attempting make sure that you TURN OFF THE ELECTRIC / REMOVE THE FUSE/ WHAT EVER IT TAKES TO CUT ANY CHANCE OF AN ELECTRIC SHOCK!!!...because I can and will get you if it can ;-)... if your not a competent electrician please get hold of one !... good luck.

Posted on Feb 13, 2009

  • 1 Answer

SOURCE: motor in dimplex fire/heater not turning

Hello. It could be possible that a piece or some of the foil that gives the flame effect has fallen down on the motor, that creates the heat. This could be causing the noise. I would not think this is an electrics problem.

I would ensure the electric fire is disconnected from any power supply and either open the heater myself or get a electrical specialist to have a look. Then you will see exactly what is happening. A piece of foil may be visible which is catching the motor.

If you decide to tackle the problem yourself write down how to put the heater back together as you take each part out. These parts would be covers etc. It can easily get confusing. That is important.

Posted on May 19, 2009

co7196
  • 3433 Answers

SOURCE: Replace Bulbs in Dimplex HUR20 (HURSEY) OPTIFLAME FIRE

send front ,side, and back views to co7197@hotmail.com and I'll give it a look.

Posted on May 20, 2009

  • 188 Answers

SOURCE: Liftmaster 1/3 HP. Remote and wireless keypad stopped working.

Sounds like the reciever for you wireless devices is not working?

Posted on Aug 02, 2009

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1 Answer

Dimplex dakota heater is working but flame effect is not its led I think not bulbs.


Says you can turn it on and off? Did you knock the switch?


Can I operate the flame effect on the fire without the heat?
All our Optiflame and Opti-myst fires can be operated on a flame-effect only setting, as can the flickering flame effect on our freestanding bar fires.

Is the flame effect expensive to run?
No, to run the flame effect involves powering light bulbs and a small electric motor and in most cases costs no more than a couple of pence an hour. Some of our fires have LED lamps fitted which are even more energy efficient.

Some have bulbs, some have LED.
Example calculations:
Using UK standard average price of electricity of 14p/kWh (source: Energy Saving Trust Feb 2015)
Optiflame LED flame effect only (eg Danesbury) = 0.1p every hour
Optiflame conventional bulb, effect only (eg Cheriton) = 2p every hour
Opti-myst, flame effect only (eg Oakhurst) = 3p every hour
Opti-V single screen = 0.5p every hour
2kW fan heater, on constantly (no thermostat) = 28p every hour

Optiflame lightbulbs for sale. Remove the coals and check for bulbs.
https://store.gdcgroup.co.uk/dimplex/products/index.htm?product_code=FP03022

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um..you wont see the infra red with the naked eye..you can only see it using nite vision style equipment..something that shows in monochrome which is that frequency..if it lights up it is supposed to be working..some need reset to the units in use when the batteries are replaced..use the search mode on it..

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My gas log will light on pilot but will not light fully.


Typically, if the pilot stays on and the logs won't light, the thermopile or entire pilot assembly could be bad. If you have an IPI system [automatic lighting system from remote or wall switch] there may be an issue with the control module.

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Dimplex optiflame remote not working


The DFI2310 uses a simple plug-in remote.
You can either order one from Dimplex, or use an aftermarket solution such as this one from Skytech: Skytech 1315G Electric Fireplace Remote.
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Skytech model no. sky-3001 changed batteries in remote and the transciever now i get nothing you can manually get fireplace to turn on using the transciever but when you switch it to remote and try to use...


You have to get the remote and transceiver to talk to each other. Remove all the batteries and wait a couple of minutes
before replaceing them. Place the transceiver in the REMOTE
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My harmony 520 simply stopped working.


Have you tried resetting your Logitech Harmony 520 remote by updating your remote's firmware? Firmware replacement fixes several Harmony problems.

To upgrade or reapply the firmware on your Harmony remote:
  1. Launch the Harmony remote software and log into your account.
  2. Click on the Downloads button at the top-right corner of your screen.
  3. Click on the Firmware button. Follow the onscreen instructions to upgrade the firmware on your Harmony remote.
  4. Once the firmware upgrade is complete, click on the Update Remote button.
I hope that helps.
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Remote Won't Work After About 10 minutes with TV On


Check the sensor with any camera pointed at ir sensor on remote
It should be giving no light when the remote is not in use...
If there is constant light some button is stuck...and if that;s the case open the remote and clean contacts...

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