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Optiflame is not working,but the heater works o.k. on my mfs12le dimplex suite

The log optiflame light has been giving problem for a while,the light would not come on,then using the remote it would come on,changed batteries in remote no good.The heater has always worked fine,but now the light does not come on at all.

Posted by Anonymous on

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6ya6ya
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Posted on Jan 02, 2017

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buzzwood
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SOURCE: Dimplex SHB20 Sherbourne Electric Stove -Flame Effect not working

Call Dimplex : 1-800-668-6663 ext: 358 they are kind and very helpful, they will send you arts to repair.

Posted on Jan 21, 2009

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  • 2 Answers

SOURCE: my dimplex night storage heater has stopped working.

...not too sure of your model but all dimplex heaters to my knowledge have an 'overload' cut out built into the system. Ours is more up to date but still goes now and then, problem is you have to get into the electrics and click the reset button, normally near or on the thermostat it's self, could be a small white plastic button, or a piece metal sticking up that needs pressing down to reset...but please before attempting make sure that you TURN OFF THE ELECTRIC / REMOVE THE FUSE/ WHAT EVER IT TAKES TO CUT ANY CHANCE OF AN ELECTRIC SHOCK!!!...because I can and will get you if it can ;-)... if your not a competent electrician please get hold of one !... good luck.

Posted on Feb 13, 2009

  • 1 Answer

SOURCE: motor in dimplex fire/heater not turning

Hello. It could be possible that a piece or some of the foil that gives the flame effect has fallen down on the motor, that creates the heat. This could be causing the noise. I would not think this is an electrics problem.

I would ensure the electric fire is disconnected from any power supply and either open the heater myself or get a electrical specialist to have a look. Then you will see exactly what is happening. A piece of foil may be visible which is catching the motor.

If you decide to tackle the problem yourself write down how to put the heater back together as you take each part out. These parts would be covers etc. It can easily get confusing. That is important.

Posted on May 19, 2009

co7196
  • 3433 Answers

SOURCE: Replace Bulbs in Dimplex HUR20 (HURSEY) OPTIFLAME FIRE

send front ,side, and back views to co7197@hotmail.com and I'll give it a look.

Posted on May 20, 2009

  • 188 Answers

SOURCE: Liftmaster 1/3 HP. Remote and wireless keypad stopped working.

Sounds like the reciever for you wireless devices is not working?

Posted on Aug 02, 2009

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1 Answer

Dimplex dakota heater is working but flame effect is not its led I think not bulbs.


Says you can turn it on and off? Did you knock the switch?


Can I operate the flame effect on the fire without the heat?
All our Optiflame and Opti-myst fires can be operated on a flame-effect only setting, as can the flickering flame effect on our freestanding bar fires.

Is the flame effect expensive to run?
No, to run the flame effect involves powering light bulbs and a small electric motor and in most cases costs no more than a couple of pence an hour. Some of our fires have LED lamps fitted which are even more energy efficient.

Some have bulbs, some have LED.
Example calculations:
Using UK standard average price of electricity of 14p/kWh (source: Energy Saving Trust Feb 2015)
Optiflame LED flame effect only (eg Danesbury) = 0.1p every hour
Optiflame conventional bulb, effect only (eg Cheriton) = 2p every hour
Opti-myst, flame effect only (eg Oakhurst) = 3p every hour
Opti-V single screen = 0.5p every hour
2kW fan heater, on constantly (no thermostat) = 28p every hour

Optiflame lightbulbs for sale. Remove the coals and check for bulbs.
https://store.gdcgroup.co.uk/dimplex/products/index.htm?product_code=FP03022

Dec 23, 2015 | Dimplex Heating & Cooling

1 Answer

How do you change the light bulb in a dimplex gem 20 heater?


Hi, First ALWAYS disconnet from the mains!
To change the bulb on your Dimplex you'll firstly need to remove the log effect, there are 2 small black head pozi type screws hidden at the front one on the left and one on right which your bulbs are under situated in their holders (as there are 2 of them) they are mini screw types as opposed to the standard baynot type replace the defective bulbs with like for like once fitted reconnect the mains and try if working, JOB DONE! Page 14 on the link shows exactly how to do it Regards Steve.
http://www.dimplex.com/cms/publications/7400070000r01.pdf

Aug 07, 2014 | Dimplex Compact Electric Flame Stove...

1 Answer

Fire was working fine, then flame effect stopped. Heater still works on both settings, but no flame effect. Tried new bulbs, but still no flame effects, any ideas?


If it is not the bulbs, it is often a melted switch or circuit board.
You can obtain technical support for your stove here:

Dimplex Technical specialists:
1-888-346-7539
Monday - Friday
8:00 a.m. - 4:30 p.m. EST

Jan 05, 2013 | Dimplex Compact Electric Flame Stove...

1 Answer

Dimplex optiflame remote not working


The DFI2310 uses a simple plug-in remote.
You can either order one from Dimplex, or use an aftermarket solution such as this one from Skytech: Skytech 1315G Electric Fireplace Remote.
11_30_2012_6_25_30_pm.jpg

Oct 08, 2012 | Dimplex DFI2310 23 Inch Deluxe Electric...

1 Answer

Have a SHB 20LC Focal Point fire with Optiflame Elite that has the flame effect motor not working and requires a new motor as indicated by a technician, but he has said that he can not source a motor. Can...


I have exactly the same problem, light effect just went out tonight. Trying to work out if it is the motor or that little tiny cream box fixed to the terminals inside. If I take it out the lights come on. Just about to see if the motor is working, just that box that has gone.

Aug 05, 2010 | Dimplex Compact Electric Flame Stove...

1 Answer

Dimplex SHB20 Sherbourne Electric Stove -Flame Effect not working


Call Dimplex : 1-800-668-6663 ext: 358 they are kind and very helpful, they will send you arts to repair.

Jan 10, 2009 | Dimplex Compact Electric Flame Stove...

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