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Where is the destination folder located is it windows .If Windows
Open file Explore (right click on Start icon select File explorer or explore) Right Click on Folder and check sharing permissions and allowed users.
When Save as PDF file is selected: The Save as PDF file dialog box opens. Specify the file type, file name and destination folder.
Select from the following PDF file types:
When multiple images are selected, each image is saved as a separate PDF file.
Multiple images are saved in one PDF file.
Selected images are added to a specified PDF file. The images are added to the end of the PDF file. You cannot rearrange pages of the PDF file to which images are added.
Specify where to save the droplet. Click Choose in the Save Droplet In section of the dialog box and navigate to the location.
the Action Set, and then designate which action you intend to use
within the Set and Action menus. (Select the action in the Actions
palette before you open the dialog box to preselect these menus.
Set Play options for the droplet:
a. Override Action “Open” Commands
Open commands in the action refer to the batched files, rather than to
the file names specified in the action. Deselect Override Action “Open”
Commands if the action was recorded to operate on open files or if the
action contains Open commands for specific files that are required by
b. Include All Subfolders Processes files in subdirectories.
c. Suppress Color Profile Warnings Turns off display of color profile messages.
d. Suppress File Open Options Dialogs
Hides File Open Options dialog boxes. This is useful when batching
actions on camera raw image files. The default or previously specified
settings will be used.
Choose a destination for the processed files from the Destination menu:
a. None Leaves the files open without saving changes (unless the action includes a Save command).
b. Save And Close Saves the files in their current location, overwriting the original files.
c. Folder Saves the processed files to another location. Click Choose to specify the destination folder.
You can record an action that saves using a specified file name and
folder. If you do this and deselect Override Action “Save As” Commands,
the same file is overwritten each time. If you record your Save As step
in the action without specifying a file name, the droplet saves it to
the same folder each time but uses the file name of the document being
If the action includes a Save As
command, choose Override Action “Save As” Commands to make sure files
are saved to the folder you specified (or to their original folder if
you chose Save And Close.) To use this option, the action must contain
a Save As command, whether or not it specifies a save location or file
name; otherwise, no files are saved.
options are not available in the Batch command (such as JPEG
compression or TIFF options). To use these options, record them in the
action, then use the Override Action “Save As” Commands option to make
sure that your files are saved where you specify in the Batch command.
you chose Folder as the destination, specify a file-naming convention
and select file compatibility options for the processed files:
a. For File Naming,
select elements from the pop‑up menus or enter text into the fields to
be combined into the default names for all files. Elements include
document name, serial number or letter, file creation date, and file
extension. Starting Serial Number specifies the starting number for any
serial number fields. Serial letter fields always start with the letter
“A” for the first file.
b. For Compatibility, choose Windows, Mac OS, and UNIX to make file names compatible with Windows, Mac OS, and UNIX operating systems.
Select an option for error processing from the Errors pop‑up menu:
a. Stop For Errors Suspends the process until you confirm the error message.
b. Log Errors To File
Records each error in a file without stopping the process. If errors
are logged to a file, a message appears after processing. To review the
error file, open it in a text editor after the Batch command runs.
Presumably you mean the e-mail has a jpg attachment. What e-mail client do you use? If you can see a link towards the top of the e-mail for a file ending in .jpg right click and select save as or save file and then choose the preferred save destination. Some more information would be helpful though if this doesn't solve your problem. Do you get an error message? What can you see? Screen shots?