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You can contact factory direct or place you purchased from. Contact Us: 877-WAYFAIR (877-929-3247). I know the item is from Vietnam and instructions are not the best.i would lay out all your screws by size. Connect your back board to both end pieces withe the medium size screws. Then mount front board with long screws should be 4 for each side. Then assemble the couch lay down parts place on your assembled base. Uses washers on the long screws as this section swivels up and down. This reduces friction between the wooden parts. I hope this helps. Send your photos to mddoc13atyahhoodotcom. I will try to quite you. Attention Bob
I had the same issue. Do a google search for Dorel Futons. WHen you see a variety of futons displayed, click on the one with the black metal frame (assume that is the type you have, as mine is F 14000BLKS). The one I chose was Vermont Styloe Metal Arm Futon 3123098W, same type of frame I have. Under the Description, you will see a link for instrucitons. Click on that and you will get all pages of assembly instructions in English and Spanish.