Question about HP DeskJet 6840 InkJet Printer
We set a static IP address for our HP Deskjet 6840. Due to internet problems, our provider installed a new router the next day. Now, printer we can't get the printer on the network. Printer report gives all 0's for IP and other numbers. It says offline. I've tried putting static IP address into browser and get that it can't connect. Also have tried resetting printer to default settings. Called our internet provider & they say it's not their problem. Is there a way to fix this? I have a hardware address, firmware revision #, & link configuration #. Nothing else. Thanks!!
Posted by Anonymous on
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
New users get to try the service completely Free afterwhich it costs $6 per call and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Try flashing the firmware: one of the fixes is this - (Improved IP address management of DHCP to Manual changes). See link below.
Gerben People tend to evaluate events in light of their paradigm rather than evaluate their paradigm in light of events.
Posted on Oct 07, 2008
Switch off the printer and press * & enter key together &switch on wait till you see " permanent storage int"
then release button your printer comes back to original defaults
then re-configure printer as you require
Posted on Jun 01, 2009
please do not assign dynamic IP on the network printer. give a static IP on it base on your network config. and also, please do assign all you computers on the network with static IP's so that every time they boot there will be no IP conflict or problem on the network connection.
Posted on Mar 05, 2010
SOURCE: my network printer not taking
First, make sure you have plugged in a network cable CAT5 or CAT6 into the printer's network card (if you don't have one, then you can't use it as a network printer). Also, the network cable should go to a switch, hub or router.
Second, the IP address needs to be set on the printer, not through laptop. You should browse to the menus of the printer, until you find a menu Network, under this menu you should have TCP/IP sub-menu where you need to set the IP address, also there must be a Subnet Mask sub-menu and a Gateway sub-menu. This two options should be set up as well.
Posted on Nov 23, 2010
Tips for a great answer:
Jan 21, 2016 | Samsung Cell Phones
Feb 12, 2014 | HP DeskJet 6840 InkJet Printer
Mar 01, 2011 | HP LaserJet P2015dn Printer
Feb 08, 2011 | HP LaserJet 1320 Printer
Jan 11, 2011 | HP Photosmart C5180 All-In-One InkJet...
Dec 09, 2010 | Konica Minolta bizhub 350 All-In-One Laser...
Nov 02, 2010 | HP Office Equipment & Supplies
May 24, 2010 | HP DeskJet 6840 InkJet Printer
Jan 23, 2009 | HP Photosmart C7280 Laser Printer
Jun 28, 2008 | Computers & Internet
15 people viewed this question
Usually answered in minutes!