Question about Morphy Richards Power Steam Elite 42221 Pressurised Steam Generator With Ceramic Soleplate, Black

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Damaged soleplate I want to replace the soleplate

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1 Answer

A soleplate wheel (Dyson Soleplate Wheel #DY-914892-01) fell off, and I don't know where to reattach it or if I need a new part (axle?).


Hi Dale,

This will indeed need an axel and these are typical made available together with a wheel from Dyson directly.

If your machine is under guarantee Dyson will likely replace the entire soleplate for you (if that is where it has fallen from).

Please contact the Dyson helpline on 1-866-693-9766 (US), 1-877-397-6622 (CA), 0800 298 0298 (UK). Our experts will be happy to talk you through some further diagnostic checks when you have your machine easily to hand.

I hope this is useful.

Kind regards,

Allan

Oct 30, 2015 | Dyson DC44 Animal Cordless Vacuum

1 Answer

Has too much suction on hard flooring and short pile carpet making it impossible to use


Hi Helen, it's Jack at Dyson.

If your DC41 is hard to push, it's possible there may be damage to one of the soleplate rollers on the underside of your machine's cleaner head. This could cause it to seal more closely with certain floor types than intended, in turn making the machine harder to push.

With the vacuum switched off and unplugged, check the underside of the cleaner head for any jammed or damaged rollers, including the large central roller in the black section in the middle of the rotating brush bar. In normal use, all of the rollers should be able to rotate freely.

If you do find any damage, just give our experts a call so we can provide further assistance. If a replacement part is needed we can confirm whether this is covered under your Dyson guarantee. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Jul 14, 2015 | Dyson DC41

3 Answers

Dyson DC 17 Hard to push on hardwood floor


Hi James, it's Jack at Dyson.

If your DC17 is difficult to push on hardwood flooring, check the underside of the vacuum - particularly the soleplate - for any damage. Check the small soleplate rollers turn freely and aren't obstructed. If you see any dirt or residue on the soleplate, you can remove this using a damp cloth after turning off and unplugging the vacuum - make sure all parts are completely dry before replacing them.

This should resolve the issue, but if you're concerned that the soleplate is damaged or that the rollers aren't turning freely, please get in touch with our experts directly so we can provide further assistance. You can reach us on 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Dec 17, 2014 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

How to get the brush out to clean it ?


Hi there, it's Jack at Dyson.

DC14's brush bar is connected to the clutch mechanism which allows you to adjust the machine for carpets and hard floors. For this reason it's nor possible to remove the brush bar - however you can remove the soleplate to making cleaning the brush bar easier:

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Once the soleplate is removed, we'd recommend using scissors to carefully cut away any threads or hair. Please take care not to damage any of the bristle tufts.

I hope this helps, but if you'd like any further maintenance advice you're welcome to call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Aug 25, 2014 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

Dyson not picking up dirt through the soleplate, all parts cleaned and suction is good everywhere, even the small clear hose attached to the bottom (and the brush rotates great and strongly and I can feel...


The clutch may be the problem. The belts are in the clutch and they lose elasticity and don't turn the brush fast enough when on the carpet. When the clutch is working properly you will hear a loud ratcheting sound when something is restricting the brush roll to stop it from turning. If you don't hear the ratcheting noise when the brushroll is restricted it means the belts are slipping.

Oct 25, 2013 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

What is causing my dyson to be hard to push?


Hi Marie,

I'm sorry to hear you're having difficulties with your DC27. If the machine seems harder than usual to push, please check the soleplate is clean and undamaged. This online Support guide may help in locating and removing the soleplate:

http://support.dyson.co.uk/support/dc27/dc27-all-floors/my-machine-is-not-working/my-machine-is-dropping-debris-from-the-base/strong-suction/yes/is-the-soleplate-damaged

If there is a build-up of dirt on the outside of the soleplate, you can clean it by wiping it with a damp cloth - please ensure it's completely dry before replacing it on the machine.

If you find this doesn't resolve the issue, please get in touch with us directly so we can provide further assistance. You can call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 16, 2012 | Dyson DC27 Bagless Upright Vacuum

1 Answer

On bare floors I have to be almost horizontal to have it move. If I have upright-ish it sticks?


Hi there,

I'm sorry to hear you're having difficulties with your DC14 All Floors. From your description, it sounds as if the soleplate may be damaged, incorrectly fitted, or in need of a clean. For guidance on removing and inspecting the soleplate, please see our online support guide:

http://www.dyson.co.uk/support/help.asp?article=650&product=DC14-ALLFLOORS-UK

If the soleplate is dirty, you can remove any residue with a damp cloth. If the soleplate appears to be damaged, it will need to be replaced - you can purchase a replacement directly from us by visiting www.dyson.com and clicking 'Spares'.

Please also ensure that when cleaning hard floors, you have the brush control set to 'Hard floors', not 'Carpets'.

If the soleplate appears to be clean and undamaged, and you find you're unable to resolve the issue via online troubleshooting, it's probably best if you get in touch with us directly so we can provide further assistance. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Sep 17, 2011 | Dyson DC14 All Floors Upright Vacuum...

1 Answer

My Dyson Absolute DC17 is becoming difficult to push


Hi there,

I'm sorry to hear you're having difficulties with your DC17. If the cleaner seems to have become difficult to push, you may want to check that the base of the soleplate is clean. If it appears to be dirty, you can clean it using a damp cloth - always make sure it's totally dry before replacing it on the cleaner.

While you have the soleplate removed, it's a good idea to check that the cleaner head is free of blockages, and that the brushbar is free of any threads or hair. For guidance on removing the soleplate and performing these checks, please see follow the steps shown in our support guide:

http://www.dyson.com/support/help.asp?article=955&product=DC17-ANIMAL


If the soleplate appears to be damaged, or if you find that following these steps doesn't resolve your issue, please get in touch with us directly so we can provide further assistance. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible.

Kind regards,

Jack
Dyson Online Customer Support

Sep 07, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Burning plastic smell when using the vacuum cleaner


HI, Thanks for contacting the FixYa team.

1. Plastic Burning Smell - This means that there is friction in a plastic part of your Dyson. The only place this will be coming from is the BrushBar. The brushbar has jammed somehow. The smell arises as the rubber belt is still trying to turn the plastic brushbar but the brushbar is not moving. To solve the problem you will need to unscrew the soleplate using a 2 pence piece, this is done by inserting the 2 pence piece into the 3 plastic screws on the underneath of the Dyson. Turn the screws a quarter anticlockwise. You can then remove the soleplate. You will probably see that there is a build up of debris by the brushbar. This is more common on The Animal version as pet hair mixed with dust gets stuck in here, especially if the machine has been used on a damp or wet surface. So clean this area out and then try manually rotating the brush bar in each direction. If you have been using the machine for too long with the burning smell then it is likely that your brushbar will be melted where the belt attaches to it. If this is the case then you will need to get a new brushbar. If the brushbar is not too damaged check that the belt has not broken. If the belt has not broken then replace the soleplate. Turn the screws a quarter in a clockwise direction. Should your belt be broken then please re-post and we will show you how to sort this. Thank you

Oct 25, 2010 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

Brush won't turn


HI THERE,
FIRSTLY REMOVE SOLEPLATE AND ENSURE THE BELT ACTUALLY TURNS WITH THE BRUSH BAR WHEN YOU TURN IT BY HAND AND ENSURE BRUSHBAR IS SAT IN HOUSING CORRECTLY, IF BELT DOESNT TURN OR IF SNAPPED THEN CLUTCH WILL NEED REPLACING ( I SELL FOR £5 )BUT IF BELT IS FINE THEN PUT SOLEPLATE BACK ON AND ENSURE CLUTCH IS TURNED TO AUTO BEFORE TURNING ON.
REGARDS
DAZ

Nov 24, 2008 | Dyson DC07 Animal Bagless Upright Cyclonic...

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