This may either be because you may not have the correct generator(either the wrong size model or the wrong voltage generator) or the heating element may be damaged, although this would be unlikely being it is a new generator. Go to www.mrsteam.com and size your room. Remember it is important to have the exact room dimensions AS WELL as material of the wall (ceramic, porcelain, natural stone etc) due to the fact that wall material is largely where you have all your heat loss and units have to be sized accordingly to the wall material of your shower otherwise you would surely end up with the wrong size.
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
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You cant put soap in the steamers, only water. Clean out water container and start new. Also, clean hole where steam comes out with something thin. Make sure it is heating up enough to produce steam, otherwise heat assembly is broken.
David, the brushes on the motor may be burned out and the conduction process has been compromised. In short the motor is bound up and won't turn. This can happen if surface debris collect on parts of the motor. Do not turn it on for long and let the unit get warm as it will eventually break down permanently.
If you need a manual, go the company web site and seek that from customer services.
We had the same problem and were ready to return the device when we were able to fix it. Here is what we did: 1. Fill the water tank all of the way and place in machine 2. Let the tank sit in position for a few hours (we let ours sit for 3) 3. Run the descaling option 4. Run a few cycles of the "longo" 5. If the machine is still not working repeat the process (Ours started to run after the 2nd cycle)
It just appears that the pumps are shipping with air in them and needs patience to get it out. Once you get it going though you won't regret it :)
If the unit is brand new then you have a full 1 year parts and labor warranty, DO NOT TAMPER with machine it will void your warranty. Put in a service call and or request the the retailer bring you a new unit or refund (see Lemon Laws for your state!!!) At 45 to 50*f sound like an evap fan issue or sealed sys failure. FYI as long as you can close the door properly and dont block air flow vent you can't put too much food in the unit it actually helps the unit to maintain temp better.
It sounds like a heating element has gone out, you have seriously hard water that has damaged the system or you have a burned circuit. Without doing something I would not recommend with that type of system your only real choice would be to send it back for repair. If it is brand new it should have a 1 year warranty.
3 things I can think of...
1. if the steam/water knob is not exactly at the off position my exclamation mark flashes.
2. have you primed the water circuit?
3. taken the brew group out and put it back in?
good luck. it's a great machine once it's working!
We had a similar experience. I opened the head to look if the steam line was clogged. There was no sign of dirt or calcium build up, so I opened up the body. Found that one of the heater wires had come loose. The connector, which is crimped to the wire, was charred. Could be a potential fire hazard!
I notice that a similar product marketed under the Thane brand has been recalled for wiring issues.
Does not seem normal! You should get plenty of steam for the frothing. Since the unit is new you should take it back and get a replacement. The unit needs to increase the temperature for steam, route the steam away from the espresso group to the steam unit and the pump needs to activate to create the high pressure. Any failure in this areas will create your condition. It also possible that your steamer is blocked but this is a new machine so this is unlikely but you should make sure that it is not blocked.