Question about Brother HL Office Equipment & Supplies
Printer stuck in print queue - won't delete
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Posted on Jan 02, 2017
1. First, try turning printer off and on.
2. Next, on the computer side, this is how you manually clear the printer queue.
1. Go to Start, Control Panel and Administrative Tools. Double click on Services icon.
2. Scroll down to the Print Spooler service and right click on itand select Stop. In order to do this, you need to be logged in asAdministrator. At this point, no one will be able to print anything onany of the printers that are being hosted on this server.
3. Next you need to go to the following directory: C:WINDOWSSystem32spoolPRINTERS.Delete all the files in this folder. This will clear all print queues(it’s a good idea to first make sure there are no other print jobsbeing processed on any of the other printers on the server becausedoing this step will delete those jobs also)
4. Now you can go back to the Services console and right-click and choose Start for the Print Spooler service!
You can also go to a command prompt and type net stop spooler or net start spooler to start and stop the service.
I hope this helps. If you have more questions, let me know.
Posted on Jan 09, 2009
this is a typical usb inkjet printer problem
just follow the steps
and copy paste
net stop spooler
net start spooler
and save as delete.bat file on desktop
run this file and reboot the machine
and run this file again
now print queue will get cleared
Posted on Apr 10, 2009
Have you tried to stop the spooler service in services?
Click on start orb
Type in search window:
Scroll down to Print spooler service and click on it in the right side window.
On the left side click stop the service and wait forthe process to stop .Do not close the window yet. You will have to restart it here later.
next delete the print job in the printer queue then restart the spooler service
Resubmit your new print job.
If that doesn't clear it, the next step would be to stop the spooler
service as stated above
Go into windows explorer
(Print job data is collected and stored in a spool file in the spooler folder.)
It is located in:
Your print job will show 2 files there Example below:
Delete the files located in there. There may be several of them depending apon how many print jobs you submitted. You will have to resubmit your print jobs all over again.
Next go back to services window and restart the spooler service
That will definitely fix it.
Posted on Aug 19, 2009
You need to go ahead and simply refresh a service known as "Print Spooler"
here's how you do it..
for Windows XP:
>> click on start
>> click on run
>> type in " services.msc " and hit enter
You will see a list of service names alphabetically arranged on the right hand side..
From there look for the service name "print spooler"
>> right click on it
>> click on stop
wait for 10 secs
>> right click on it again
>> click on start..
>> restart the computer..
>> you will find your document deleted :)
plz rate if you find it helpful. thank you
Posted on Sep 25, 2009
Its a common problem. All you have to do is to restart the Print Spooler service and delete the print queue. To restart the service follow the steps: Open Control Panel > Administrative Tools > Services. Now find service named "Print Spooler" and right click over it and select "Restart" to restart the service.
Now open the "Printers and Faxes" folder and try to delete the print queue. Now you will be able to delete the print queue. If applicable you can follow the steps once again if any print queue refuse to get deleted.
Once the print queue is empty, you can print from your printer smoothly.
Posted on Apr 05, 2010
Tips for a great answer:
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1. Browse to Start -> Run... and type in NET STOP SPOOLER (this will stop the
print spooler service)
2. Browse to your windows\system32\spool\PRINTERS\
folder. You should see files there ending in .SPL and .SHD created around the
time you tried to print - delete these files.
3. Browse to Start -> Run... and type in NET START SPOOLER (this will restart the
print spooler service)
4. Double click the printer icon in the lower-right
corner of your taskbar to examine your print job queue and browse to View ->
Try to print again to verify that the problem is fixed.
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