Question about LeapFrog LeapReader Reading and Writing System - Pink
Been trying to set up leapreader since Christmas, it is fully charged audio is working and books are uploaded to the reader however they don't seem to work together no sound comes from reader when pressed on books I have linked to computer and it says I have to update before I continue.. each time I try to update it says the my device is not connecting to the reader and to check both firewall and antivirus.. I have done both of these and still no luck! help
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Posted on Jan 02, 2017
I found that after replacing the batteries, the power button on the reader did not work. I did however have luck after I connected the Reader/Pen to the laptop, updated the s/w on the reader and updated the s/w on the laptop. Then the reader was able to interact with one of the books just fine.
Posted on Sep 17, 2012
SOURCE: Tag will not update
I have had the same problem!! Running windows 7 64 bit. I am stuck in the same do-loop. I tried different usb port (as advised), downloaded 2 different installers from their web site, and verified the tag reader is "seen" under the USB controllers on my PC.
You also should check the following:
With TAG reader off, plug into USB port - if it does not automatically turn on device is defective.
IF it turns on do the following:
Click on the Windows start button (the small icon lower left of your computer). in the search box that comes up type devmgmt.msc and the device manager will open. Scrool down till you see Universal Serial Bus controllers and verify you see the TAG reader listed and verify there is no ! (exclamation point) next to it. If you see the exclamation point it may mean the driver is missing. If this is so right click and select properties, on the driver tab click update driver, on the next screen select browse my computer for the driver software. If you need to specify where to look try c:\Program Files\LeapFrog\LeapFrog Connect\TagUSBDrivers.
This was not my problem so I am still stuck - hope you solution was this easy. Anyone with any ideas I would appreciate help also. Customer service was unable to resolve.
Posted on Jan 04, 2013
It can run off of batteries alone, or the ac adapter alone. There is a rechargeable battery pack (think laptop battery) that is available. With this pack you would plug it in to the wall, charge it up, then play. Otherwise it's one or the other
Posted on Jan 25, 2013
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