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Since down comforters are very light in weight, they confuse energy efficient front loader washing machines in how much water to add. Therefore, very little water is used, which results in a semi-damp comforter at the end of a wash. Pre-soaking the comforter beforehand would help, however, now the comforter weighs a ton, and the machine will vibrate like crazy during a spin cycle. It may be better to have the comforter dry cleaned.
Hello.. I do not recommend trying to wash a down comforter in this washer. It will not wash correctly and more than likely will not spin out. Your best bet is to take the item to a local laundromat and use a large 50lb washer if available.
This is a common problem, you can run a few cups of vinager or bleach in a empty load set to hot wash and this will help. To keep it from coming back when your done doing wash wipe the door gasket down with a rag dampened with bleach and never shut the door all the way. Good Luck